Hotel Condesa

“Hotel Condesa, Alcúdia Beach, Mallorca — 10/10 ★★★★★ recently couple holiday!”

Right, where do I even start?! (See images of our Holiday and Balcony) This was our first ever holiday abroad together as a couple, and honestly? We could not have picked a better place. The Hotel Condesa in Alcúdia, Mallorca absolutely delivered from the moment we arrived to the moment we had to d… more

Right, where do I even start?! (See images of our Holiday and Balcony) This was our first ever holiday abroad together as a couple, and honestly? We could not have picked a better place. The Hotel Condesa in Alcúdia, Mallorca absolutely delivered from the moment we arrived to the moment we had to drag ourselves back to the airport. Now the staff. Oh my goodness, the staff. Where do I begin. Every single person we encountered, from the bar, to the restaurant, to the pool area, was warm, genuine and just an absolute pleasure to be around. Not in that forced, scripted hotel way. Actually lovely human beings who made us feel like we belonged there. They work incredibly hard and it shows in every little detail of your stay. But if there is one person at this hotel who deserves their own paragraph, it is Jenna. Fluent in both Spanish and English, working on reception, and honestly one of the most helpful, professional and genuinely kind people we have ever encountered in any hotel anywhere. When our travel agent TUI completely dropped the ball on our room booking (more on that below), Jenna sorted it out without fuss, without making us feel like a burden, and with a smile the entire time. She is the definition of five gold stars. If the management are reading this, look after her, because people like Jenna are the reason guests come back. She made what could have been a stressful start to our first holiday abroad into an absolute non-issue. We cannot thank her enough. The all-inclusive package? Exactly what it says on the tin. No awkward moments at the bar wondering if that is included. No side-eye from waiters. Just proper, stress-free holiday vibes from start to finish. All food and drinks are included and the choice is brilliant. Some premium spirits do carry a small additional charge but honestly it is well worth going all-inclusive here, it pays for itself very quickly and you will not spend your holiday watching the pennies. Just enjoy yourself, that is what it is there for. Now let me talk about those beaches. Gold Award winning, and you will absolutely understand why the second you see them. The sand is clean, soft and golden, the water is this ridiculous shade of turquoise that looks like a screensaver but is completely real. We stood at the shoreline at sunset and genuinely could not believe we were real tourists and not in a movie. And the sunrises? We caught one at 6am on 2nd May and honestly it was worth every second of lost sleep. Pink and purple sky through the palm trees, sea glistening in the distance. Stunning. Oh, and the balcony view with a cold Corona in hand? Chef's kiss. Absolute scenes. Quick heads up for fellow travellers, checkout is 11am and after that your pool and food access ends unless you extend (subject to availability and a small fee). It is all in the terms, so just read ahead and plan accordingly. Zero issue once you know. Now about those 1 and 2 star reviews floating around, please, just ignore them. Seriously. We experienced the complete opposite of whatever those people are describing. Some people book wrong, some do not read the terms, and some just want a free holiday via a complaint. Do not let them put you off. One last thing and this is important. If you are booking through a travel agent like TUI or similar, call the hotel directly after booking and confirm exactly what room they have assigned you. We booked a side sea view room with twin beds through TUI and paid the extra for it, but TUI communicated to the hotel that we wanted a basic economy room with a mountain and car park view. That is a TUI error, not the hotel's, and thankfully the brilliant Jenna on reception sorted it out immediately. But it could have easily ruined the trip if we had not flagged it. So just double check. Five minutes on the phone could save you a nasty surprise on arrival. And if something does go wrong on arrival, do not panic, just find Jenna. 😄 This was my first time ever in Spain. It will not be my last. Alcúdia has completely stolen my heart and the Hotel Condesa is the reason why. If you are on the fence, get off it and book. You will thank yourself later. Oh, one more thing for those who worry about the heat. April to May was absolutely perfect for us, sitting comfortably between 23 and 26 degrees with a lovely warm cooling breeze coming off the sea. Not too hot, not too cold. Just right. So if you are not a fan of scorching summer temperatures, this is your sweet spot. 🌊☀️🍺

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“the best entertainment”

my holydays in Condesa hotel is great experience. julio from entertainment team is the best play different activities is the best holidays and great hotel

“Wonderful relaxing hotel.”

We were greeted by friendly reception staff who were so helpful.i hired a kettle for 10 euros and got it back at the end. Cleaning staff excellent came back after we got up later. Ima really fussy eater but always found something I could eat even if repetitive. Big mention to Hanna at the restauran… more

We were greeted by friendly reception staff who were so helpful.i hired a kettle for 10 euros and got it back at the end. Cleaning staff excellent came back after we got up later. Ima really fussy eater but always found something I could eat even if repetitive. Big mention to Hanna at the restaurant always smiling and pleasant. We had the 1st floor room 198 with a fabulous sea view and wrap around balcony with a view of the sea and pool well worth paying extra. Hotel is approximately 4km from the port we got a bus there and walked back. Rooms are a good size. The only negative was the snack bar food, we had a hotdog one day then on the last day we had a beef burger.i don’t know if they are half cooked but they put them both in an oven thing for 1 minute then served it. After the my hubby had the burger he was later sick and had diarrhoea. I would advise the hotel snack bar to have a hot plate to cook them on.

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“Amazing stay!!”

Booked last minute where you can take your chances but we found a real piece of gold!! Everything was so well thought through the food was amazing, staff so helpful and friendly, the cleanliness was second to none they dont stop cleaning day and night, the rooms are always replenished didnt need … more

Booked last minute where you can take your chances but we found a real piece of gold!! Everything was so well thought through the food was amazing, staff so helpful and friendly, the cleanliness was second to none they dont stop cleaning day and night, the rooms are always replenished didnt need to ask for anything! And the entertainment was so good! Great for family's but we are a middle aged couple, would highly recommend and will definitely be going back!!

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