Hotel Condesa

“Cannot fault this hotel”

WOW. came for our 45th wedding anniversary and my husband could not have picked a more perfect hotel and location. Flight delayed by 2 hours and arrived very tired at 1.30am to be warmly greeted by Sergio. What a lovely man he is. We received the best type of customer service from Sergio. So … more

WOW. came for our 45th wedding anniversary and my husband could not have picked a more perfect hotel and location. Flight delayed by 2 hours and arrived very tired at 1.30am to be warmly greeted by Sergio. What a lovely man he is. We received the best type of customer service from Sergio. So from the second we walked in, we knew our holiday was going to be amazing. He opened the restaurant where there was hot and cold drinks plus food for us to help ourselves. There was only us 2 in the restaurant. Totally unexpected and very much appreciated. Certainly made us feel like a very valued customer. Then on to the room. First thing to hit you as you step out of the lift was the lovely smell and cleanliness. The room itself had comfortable beds and comfortable pillows. Was so quiet every night and always got a good night’s sleep. Surprised they had quite a few English channels on the tv. The room was spotlessly clean and had everything that we wanted or needed. Shower was hot and powerful with clean towels daily. Cleaner came in everyday. Balcony had 2 chairs and a table with plenty of room. We had a side sea view on the 4th floor. From the balcony the sunrise over the sea to the right was spectacular and the sunset by the mountain to the left was so unexpected. We were all inclusive and it was worth every penny. I seriously cannot think of any food they did not cook. Each night there was a different food theme from different countries plus the regular choice of food. The people behind the scenes for the restaurant deserve a medal. And all was so tasty. Waiters and waitresses worked none stop clearing tables etc. Always a table free no matter what time you went in. Even though the hotel was full it never felt crowded and no real queues to get the food. The pool was lovely and inviting and once again we always got a sunbed when we went down mid morning. The children’s pool looked great and is situated around the corner from the main pool. Everywhere Kept spotlessly clean, including the gardens. The entertainment was so good, especially for the little ones. During the day there was music around the pool and games etc but not loud or overpowering. They got the tone just right. The snack bar and drinks bar were amazing. The food, hamburgers, hotdogs etc were great. The Sky Bar is a must. The views are incredible. The Balinese beds are fantastic. The whole ambience is great. Then for one of the best parts. Walk down 5 steps from the pool area and you are walking straight on the sandy beach where the sea stays shallow until you are very far out. The sea is turquoise and shades of blue and so clear. For us it was paradise. If steps are a problem then the beach can be reached from outside the front of the hotel. We walked in the sea from the hotel to Port Alcudia. We leave today and we are already looking to book up again.

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“A wonderful place full of lovely people”

This hotel is a gem. Firstly and most importantly, what made it special were the staff, who were, each and every one, so kind and genuine. They work incredibly hard and I sincerely hope they are appreciated for it. I especially want to mention Paquita, who has such a beautiful soul and brightened e… more

This hotel is a gem. Firstly and most importantly, what made it special were the staff, who were, each and every one, so kind and genuine. They work incredibly hard and I sincerely hope they are appreciated for it. I especially want to mention Paquita, who has such a beautiful soul and brightened every morning for us. Also the lovely Estefania, Daniel, Daoda, Hanna, Diana, Roger Smith and the lovely manager I can't remember the name of (so sorry) who organised a birthday treat for my mum, were all wonderful too. I'm learning Spanish and they were all so patient and encouraging speaking with me. Secondly, the food! My parents are vegetarians and we have often struggled in European countries, but they were really happy with the selection here. It's also a true all-inclusive, and you never feel like you're asking for too much. The location is amazing as it's literally on the beach, and you fall asleep to the sounds of waves. A very special place that we would love to return to one day.

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“Average”

I’ll start with the positives. The hotel is in a fantastic beachfront location, with warm, crystal-clear water just steps away. Although the beach can get busy, there’s always plenty of space to put down your towel and relax. The pool area is spacious and has plenty of sunbeds, so there’s no need … more

I’ll start with the positives. The hotel is in a fantastic beachfront location, with warm, crystal-clear water just steps away. Although the beach can get busy, there’s always plenty of space to put down your towel and relax. The pool area is spacious and has plenty of sunbeds, so there’s no need to rush out early to reserve one. The food is also very good, with a wide variety of options to suit different tastes. Unfortunately, this is where the hotel starts to fall short. Some of the cutlery was dirty, so it was necessary to check it before using it. Another downside is the lack of a designated smoking area. Guests smoke on their balconies, around the pool, and in other communal areas, which can be unpleasant if you’re a non-smoker. The rooms are average and certainly not what I would expect from a 4-star hotel. The shower was grubby, the furniture was stained, and the beds were hard and uncomfortable—I ended up sleeping on top of the quilt to make it more bearable. Overall, the rooms look tired and are in need of refurbishment. The entertainment is decent, but I would say this hotel is best suited to families with young children, thanks to the excellent children’s pool and family-friendly atmosphere. If you’re looking for a relaxing holiday as a couple or are expecting a true 4-star experience, I wouldn’t recommend staying here.

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