Occidental Cala Viñas

“Excellent holiday would recommend”

Lovely relaxing stay. Stayed here 6 nights. Food was lovely, staff were lovely beds were comfy. Can’t fault it at all. Very happy with our experience.

“Excellent stay, excellent service, will be back!!”

I'm a restaurant manager for a 5 star hotel in the south of England, I came to Cala Vinas for 4 days last week with my wife and 2 year old son. What made our trip, was the service... but I will go into more detail at the end. Food: We had half board, breakfast and dinner - it's a buffet with a hu… more

I'm a restaurant manager for a 5 star hotel in the south of England, I came to Cala Vinas for 4 days last week with my wife and 2 year old son. What made our trip, was the service... but I will go into more detail at the end. Food: We had half board, breakfast and dinner - it's a buffet with a huge selection and every evening every section has new and different food. The food actually blew me away, I've never in my time had such tasty, varied food in a buffet. Each dish would have been good by itself a'la carte but as a buffet, honest very impressed! The dining area is very nice with an outside area and beer/wine/drinks on tap. Rooms: The rooms were not bad, spacious and with a balcony. Bedrooms have a superking bed which was massive, the rooms were nothing to get excited about but very decent. We requested a cot for our son by phone the week before departure and were very pleased to see it in the room, no reminder nor issues. Very good! Hotel facilities and pools: The pools were both stunning. Well kept and both far enough apart that they had their own vibe, the one by reception being lovely to take our son with the park and children's areas and the other for later in the evening, more wild and with access to the beach a literal minute to the left, super cool! I will say that the hotel was a bit tired and old in a few areas, the lifts broke down for the day on our 3rd day and the arcade machines / vending machines either didnt work or were a bit naff, but we didnt travel to Spain to use the children's arcade, so it's not the end of the world. The shop could do with being open longer, we ended up going to the little shop right behind the hotel which was open past 9PM Location: Absolutely stunning... literally on a small beach of your own. SERVICE: For me, my wife (and my son Oscar) the service was what really made it for us. All the staff were absolutely on point, every single time. I would like to make special notice to Pilar the restaurant manager who was phenomenal! From our very first evening she would interact and talk with my son, and every evening and breakfast during our stay she would come and say hello - remembered my son Oscars name and would always have a cute interaction with us. Pilars service felt personal, and to remember my son's name after only asking us once was impressive considering there were easily 200 guests over each breakfast and dinner. I would also like to mention the waitress Tania who was absolutely lovely with Oscar. Tania didn't speak too much English but would pick Oscar up, give him a cuddle and play with him for a quick minute. These interactions made our visit personal. Thank you Pilar and Tania. Occidental Cala Vinas we will definitely be returning. Thank you for a wonderful holiday! Matt, Clare and Oscar xx

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“Beautiful place”

Wonderful place! There is a very pleasant, family-friendly atmosphere here, which makes it easy to relax right away. The entertainment team deserves a huge shout-out – they kept the entire hotel entertained with their amazing energy and made sure no one was ever bored. Highly recommended!

“Very good, but still many to improve.”

We liked the hotel im general. Clean and nice rooms. Nice infrastracture, great food, good to visit with kids, "We happy" animation group did the great job during daily and nightly activities. But I still have a few concerns. Lack of communication between restaurant and the reception. In the mid… more

We liked the hotel im general. Clean and nice rooms. Nice infrastracture, great food, good to visit with kids, "We happy" animation group did the great job during daily and nightly activities. But I still have a few concerns. Lack of communication between restaurant and the reception. In the middle of the stay we ordered champagne in restaurant and we paid right after, we had check-out during the night, and reception wanted to charge us again 45euro for the thing that we already paid for. Fortunately we found a paymant confirmation, cuz they didnt want to let us go without paying again. It was additional stress during middle night check-out. Additional during check-in we got the introduction from reception about hotel, restaurant, bar and opening hours, person from reception told us during that inteoducton that every All inclusive guest can order 1 free Mohito per day. I asked about it in the bar and they told me that there is no such a thing at all... Last thing, during last night someone probably got wrong information that the room is already empty. Some one entered the room around 10-11pm without knocking and started moving things around without care that they are still (almost naked btw) guest inside.

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