INNSIDE By Melia Palma Center

“A perfect choice”

We chose this hotel for the location and we weren’t disappointed. Less than an hour from the airport by bus. Brilliant! The room was big and nicely decorated. No fancy furniture or deco, but good bed, large bathroom and plenty of space and storage. Above all, the staff has been really nice and help… more

We chose this hotel for the location and we weren’t disappointed. Less than an hour from the airport by bus. Brilliant! The room was big and nicely decorated. No fancy furniture or deco, but good bed, large bathroom and plenty of space and storage. Above all, the staff has been really nice and helpful. We didn’t take breakfast at the hotel, because they charge a lot for what we eat. We will be back for sure.

less

“A hidden gem in a side street but handy for everything centrally. Good for gluten free”

We leave this hotel tomorrow after 2 days here. We tag a couple of days on at the end of our Puerto Pollensa trip, as it gives a city break, but also helps with journey times and airport check in. I booked this last year, just the standard room. It’s not a particularly cheap hotel but it ticked a … more

We leave this hotel tomorrow after 2 days here. We tag a couple of days on at the end of our Puerto Pollensa trip, as it gives a city break, but also helps with journey times and airport check in. I booked this last year, just the standard room. It’s not a particularly cheap hotel but it ticked a lot of boxes with location etc. it was a lovely surprise to get an email from Melia to say that as a Melia club member I qualified for a birthday gift of an upgrade on my next stay. The upgrade was applied by Sanae who is one of the excellent receptionists. She is so helpful and thoughtful and when we arrived hours before check in time from Puerto Pollensa she sorted out an early check in. She gave a great offer for breakfast the next day, and used my Melia points towards it so it worked out great value. Really great colleague, the hotel should be proud. The lovely waiting staff at breakfast also deserve praise. I have coeliac disease and was immediately offered gluten free bread and goodies. The breakfast spread is delicious. Worth every penny. The hotel is handy for everything centrally and if you want to venture further it’s near the bus stops on the Rambla. We will definitely check the prices out for our trip to Mallorca next year.

less

“Mixed”

Good location Not much of an atmosphere in the hotel Rooms were nice, but we were on the 6th floor and it was very noisy, from the bar/pool above, and chairs and tables constantly being scrapped along the floor. I advised reception and nothing was done at all about this, quite disappointed with … more

Good location Not much of an atmosphere in the hotel Rooms were nice, but we were on the 6th floor and it was very noisy, from the bar/pool above, and chairs and tables constantly being scrapped along the floor. I advised reception and nothing was done at all about this, quite disappointed with the response, seeing as it was not cheap per night to stop here. Breakfast was nice, but very limited options for gluten free eaters. Rooms nicely cleaned by the maids.

less

“Disappointing for the price”

Breakfast was generally good, but the coffee machine was really disappointing. Some guests were able to order barista-made coffees, though it wasn’t clear whether these were included in the room rate. The rooftop bar was never open when we went up in the late afternoon — once it was closed for a p… more

Breakfast was generally good, but the coffee machine was really disappointing. Some guests were able to order barista-made coffees, though it wasn’t clear whether these were included in the room rate. The rooftop bar was never open when we went up in the late afternoon — once it was closed for a private party — and it definitely wasn’t set up like the photos shown in the gallery. The spa was a real letdown. The air was thick with chlorine, making the pool unusable, and the steam room didn’t heat properly or stay steamy for long. There were also no cleaning cloths provided. Our room had a faulty window that wouldn’t lock (on the ground floor, opening onto a terrace), and the air conditioning didn’t work on our first night. I asked for a partial refund, as we were paying over £200 a night, but we didn’t receive one. The staff couldn’t move us because the hotel was full. Once the window was repaired, the room was fine — clean, comfortable beds, and a good minibar. However, for the price, I expected far better service and facilities. Unfortunately, they also messed up a friend’s booking, leaving her to pay a huge amount for a last-minute replacement room. Overall, I wouldn’t stay here again at this price point.

less