Universal Hotel Aquamarin

“Our favourite place always!!”

This was our second time coming from New Zealand to Sant Elm and staying with Universal and it is always outstanding! Amazing staff, great location and very clean. The breakfast on offer is so fresh and well done also!! Pricing had increased quite abit in the last year, so we may not be able to… more

This was our second time coming from New Zealand to Sant Elm and staying with Universal and it is always outstanding! Amazing staff, great location and very clean. The breakfast on offer is so fresh and well done also!! Pricing had increased quite abit in the last year, so we may not be able to return again if it continues to rise as much as it did but overall one of our best stays we have had in Europe!

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“A gem of a hotel!”

We stayed at this hotel for 5 nights, we were very much looking forward to it after seeing all the pictures and Instagram posts! We arrived at 1pm to check in, understandably the room wasn’t ready so reception gave us a glass of Cava whilst we waited for the room. We paid for a sea view room, altho… more

We stayed at this hotel for 5 nights, we were very much looking forward to it after seeing all the pictures and Instagram posts! We arrived at 1pm to check in, understandably the room wasn’t ready so reception gave us a glass of Cava whilst we waited for the room. We paid for a sea view room, although when we checked into our room it was more of a side sea view 504 - rooms ending 01,02 don’t have a sea view and rooms ending 03,04 have a side sea view. We asked to change rooms as the reason we booked a sea view was so we could see the sea from inside our room. We were moved to 305. As the hotel is curved the best rooms for the sea view end in 05,06,07. The room was a good size, the only query I would have is - there isn’t a kettle!? There’s a nespresso machine, but I think it would be nice to have a kettle to be able to make tea. The breakfast is incredible - everything you could imagine, the egg dishes are made to order too so no sloppy scrambled eggs at the buffet! The views from the hotel are amazing. There was entertainment each evening, which was a nice touch and good vibe. The hotel is where it’s happening in this little town. Lots of nice restaurants and bars in Sant Elm and there’s a large car park over the road from the hotel which is free, there’s another which is €5 a day but we managed to park in the free one every day. The beach club is nice, when you stay at the hotel you get the beds a lot cheaper than someone who isn’t staying. We paid €60 per bed for a full day front row, and it’s €50 for beds all day not on the front row. You had a QR code to scan the menu and get some food and drinks but you had to go and speak to someone to order, I think it would be a nice touch if the team could pop round and check if you wanted anything. When your paying quite a lot of money for a sun bed, you would expect a bit of service. But all the team are very friendly and happy to help when you approach them. Those who have the sun beds but aren’t staying at the hotel do pay double the price, and they get a glass of cava and fruit bowl. I understand this is due to the price difference, but I do think the hotel guests using the beds should be looked after a little bit too! Even just some complimentary water is a nice touch. I’d definitely recommend this hotel and I would stay again. It’s a beautiful little cove with enough going on if you want a quiet break.

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“Nice hotel but extra sunbed charge not cool!”

Nice hotel (lovely decor and ambience) and in a nice location right on the beach however it did feel like the Ryanair of hotels in that everything seemed to have an extra charge which really did take away from the experience. Sun beds being the main issue- the hotel has about 8 sun loungers on a te… more

Nice hotel (lovely decor and ambience) and in a nice location right on the beach however it did feel like the Ryanair of hotels in that everything seemed to have an extra charge which really did take away from the experience. Sun beds being the main issue- the hotel has about 8 sun loungers on a terrace that are free to use. If you want to lie by the beach at their “beach club” (inverted commas here as it was literally a concrete platform with sun-loungers and parasols on, no beach club vibe) its 60 euros per day per bed. I personally feel that this isn't represented well enough online. Breakfast was nice with a decent selection, although a lot of mistakes made in ordering (incorrect omelette orders, coffee orders etc- and this was consistent throughout our trip). Overall we had a nice trip, but I think for what we paid, this hotel doesn't represent good value.

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“Universally Average”

Not too good and not so bad equals AVERAGE. Excellent location on the beach, rooms in the tower cleverly designed so you don’t see your neighbours (however, parasols needed on the full sun terrace) However, too many negatives. Service is inconsistent, excessive loud music, even hotel guests pay €… more

Not too good and not so bad equals AVERAGE. Excellent location on the beach, rooms in the tower cleverly designed so you don’t see your neighbours (however, parasols needed on the full sun terrace) However, too many negatives. Service is inconsistent, excessive loud music, even hotel guests pay €60 each per day for a basic “beach club” (ie sun lounger), breakfast is just about okay (apart from the machine delivered coffee - proper coffee is charged) , but not advised for other meals. Also, note that there is no hotel parking.

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