Seth Punta Prima

“Very average”

Check-in was straightforward, and the lady on reception was lovely and welcoming. The lack of air conditioning was a major issue. There was no A/C in the lobby, it had been broken in the restaurant all week, and there was none in the evening entertainment areas. With temperatures consistently in t… more

Check-in was straightforward, and the lady on reception was lovely and welcoming. The lack of air conditioning was a major issue. There was no A/C in the lobby, it had been broken in the restaurant all week, and there was none in the evening entertainment areas. With temperatures consistently in the mid-30s, this really needs addressing. Our adjoining family room made a brilliant first impression. It was spacious, clean, and having two bathrooms was a real bonus. Unfortunately, both showers were unusable as the water constantly fluctuated from scalding hot to freezing cold without warning, and the water pressure was very poor. We reported this to reception and were assured it had been fixed, despite us being in the room all evening. It definitely hadn’t been. When we raised it again, we were simply told there wasn’t a problem and the receptionist shrugged it off. We spent the entire week unable to use the showers properly and had to rely on the shallow bath for our family of five. On a positive note, the kettle in our room didn’t work initially, but it was replaced quickly. The food was okay but very average for an all-inclusive hotel. We actually chose to eat out on two evenings, and there are some excellent restaurants along the beachfront. There were no themed nights, and the menu was largely the same every day with only minor variations. By the end of the week, we were really struggling with the lack of choice, and I wouldn’t consider us a particularly fussy family. The drinks system was probably our biggest frustration. On arrival, you’re given a card which has to be exchanged every time you want a drink in a plastic cup. This makes your all-inclusive wristband feel completely pointless. We found the whole system inconvenient and unnecessary, and it’s one of the main reasons we wouldn’t return. The pool snack bar was also disappointing. It mainly offered a few biscuits and pre-made sandwiches from a small hatch. Burgers and hot dogs could be ordered, but we tried them once and found them inedible. The pools themselves were lovely and very warm, which our children really enjoyed. The splash area was excellent. However, the sloped entrance into the shallow end of one of the pools was extremely slippery and could be a safety concern. Sunbeds were another issue, with most being reserved by towels before 10am, so finding one later in the day was almost impossible. The beach was beautiful and only a short walk away, which was definitely one of the highlights of the holiday. The location is excellent, being only around 20 minutes from the airport and close to plenty of restaurants and shops. The only downside was the number of mosquitoes in the evenings. Overall, we wouldn’t return to this hotel because of the drinks system, repetitive food, broken air conditioning, and unresolved shower issues. It’s a shame, because the location is fantastic and, without those problems, we would happily have considered coming back.

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