Els Pins Resort And Spa

“Great experience”

Lovely hotel and Nora on front desk was so helpful thank you for being accommodating to our needs Room was great air con was fab and the resort was nice and quiet in a great location

“Good family hotel”

Overall good vibe and location. Not a party vibe and not a kids oriented either (though children are welcome). No animation and no loud parties, very quiet in the evening/night. Lots of reasonably priced restaurants around, easy access to the town (taxi, bus, boat), can even walk there in 30 mins o… more

Overall good vibe and location. Not a party vibe and not a kids oriented either (though children are welcome). No animation and no loud parties, very quiet in the evening/night. Lots of reasonably priced restaurants around, easy access to the town (taxi, bus, boat), can even walk there in 30 mins or so. We loved that the hotel is separated from the main road by a private mini forest, provides good shade and ambience. There are 2 pools - bigger one in the front and a smaller one in the back with a sort of mini sandy beach on the hotel grounds. There's a door to the sea promenade at the back where you can walk to a proper beach to swim in a couple of minutes. Dining: - Breakfast buffet was good. Same every day, but plenty of different food of good quality. - Dinner buffet doesn't worth it. It's 30 eur per person, but you can eat for less in a sitdown restaurant. - The hotel Elysium restaurant was actually good. Reasonable prices, good food, good service. - Hotel bar was reasonably priced as well. Spa: - You get your 1st visit for free if you book direct, subsequent visits are 12.50 eur for hotel guests. - It has a pool, a cold water plunge, sauna, steam room, separate room with hot beds and a couple of power showers. What we didn't like: - The so called cava at check in and in a restaurant is not cava at all. It's a super cheap muscat sparkling wine that tastes horrible. Seriously, a bottle of proper cava costs under 5 EUR in Spain - why cut corners here. - The glass cubicle set up of toilet and shower. You can't see through, but can hear every bit and during the night time you can't turn on the light in the toliet without waking everyone up in the room. - Sink is in the room, not in the bathroom. In fact there's no proper bathroom, just a shower and toliet behind the glass wall. - Room for 3 people has ony 2 chairs. - There is no seating area/lounges in the spa. Not even a place to put your clothes on. No clening attendant in the spa, just a receptionist, so it gets wet everywhere pretty fast.

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“Disappointing Stay with an Infant - Improvements Needed”

While we made some lovely family memories, our recent week-long stay at this hotel with our one-and-a-half-year-old was quite disappointing due to several issues that need to be addressed, especially given that the hotel allows children. We stayed in a lovely sea-view suite, which was a great size… more

While we made some lovely family memories, our recent week-long stay at this hotel with our one-and-a-half-year-old was quite disappointing due to several issues that need to be addressed, especially given that the hotel allows children. We stayed in a lovely sea-view suite, which was a great size. Having a separate living area meant we could still have conversations after our son went to sleep, and it was a nice touch that the hotel had a cot ready for him with a mattress protector and sheet. Unsafe and Unclean Facilities The state of the hotel's facilities, particularly the baby pool area, was a major concern. The water was surprisingly cold, and the children's slide was broken, causing my son to scrape his back. We had to help him use it every time to prevent further injury. The walking areas around the pools were also dangerously slippery. My husband fell twice despite our son wearing anti-slip shoes. Even more troubling, there are stairs right next to the baby pool. For an active toddler, this is a serious hazard and was exhausting for us as parents, who had to constantly chase after him to ensure he didn't fall. The hotel needs to make this area much safer if they are going to market it as family-friendly. Our suite was also not as clean as we expected. On the first day, we found a long brown hair near the bed and pubic hair in the bathtub. The daily cleaning service was a letdown. Our room was never cleaned in the morning, so we had to ask the staff to clean it after our son's nap. This became a daily routine, and on our last night, despite asking, the room was not cleaned at all, leaving us with a full bin and a dirty toilet. We also had to request clean towels, only to find the same ones folded back up. This lack of attention to detail was frustrating. A significant part of the problem seems to be a language barrier, as the cleaning staff didn't speak English, making communication difficult. Considering the number of English and Italian guests, basic English proficiency would be a huge asset. Other Observations We found the food at the hotel restaurant to be tasty but quite expensive, costing us around £350 for lunches and dinners over the week. The full amount for our stay was also requested upfront upon arrival, which was a surprising and unexpected policy. On the positive side, the staff were generally nice, and the noise level at night was low, aside from a wedding next door. The hotel's location is also very convenient, with a supermarket and pharmacy nearby. The small beach nearby was a peaceful spot for an early morning walk. Overall, while the hotel's calm environment was appreciated and we enjoyed spending time together as a family, the issues with the cleanliness of the room and the dangerous state of the baby pool area meant our expectations were not fully met. The hotel has a lot of potential but needs to improve these areas to truly be a great destination for families with young children.

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“Nice But...”

This is a lovely modern hotel, in a quiet area but has its flaws as well as plus points in our opinion. The flaws Firstly unless you read reviews prior to arrival Tui do not mention when booking that a€250 damages deposit is paid on arrival and held until housekeeping assess your room after yo… more

This is a lovely modern hotel, in a quiet area but has its flaws as well as plus points in our opinion. The flaws Firstly unless you read reviews prior to arrival Tui do not mention when booking that a€250 damages deposit is paid on arrival and held until housekeeping assess your room after you've actually checked out and returned home . VERY EXCESSIVE Fee...which means you have to hope they find nothing as you're not going to be able to defend the decision if need to. We were aware check out time was 11am so as we were arriving from a 6am departing UK flight and with somone who had special needs, we emailed the hotel after booking and the day prior to arrival to ask if there would be a chance of early checkin. Given that guests must checkout of their room at 11am which again isnt advertised, we were hoping for an earlier than 2pm room entry. Not on your life.... Checked in 11.15am still waiting 1.45pm . No consideration to the emails regarding our sons needs. Up since 2am that morning. Saw him getting stressed etc waiting in reception. Can't see why they couldn't have done this as we were only ones waiting for a room. Very disappointed. We asked twice how long, to be met with stern "not yet" by the male receptionist. On checking in, no information from female receptionist no info on hotels amenities, the area, nothing, just times for breakfast. Did get offered a glass of fizz though. Lovely room allocated overlooking pool 2nd floor but extremely basic . Nothing in there to break lol!! Toilet cubicle tiny so anyone on the large side would have issues getting in, sitting down and getting out although door opens both ways. Shower wet room floor very slippy too. Nowhere to dress in private as cant take clothes in there they'd get wet. Very little hanging space for clothes. Cleaning very poor. Never cleaned balcony once. Glass balcony full of finger prints and never swept floors. Bedding was crumpled even when made and pillows terrible. Flat. Worst ever. Looked like beds hadn't been made on arrival. Sofa bed absolutely awful. Like sleeping on bag of iron poles. Shocking when you pay full price. Should have a proper bed and remove this when 3 adults in a room. We had an early flight home so checked out 7am. Breakfast not til 8am so asked night before for packed picnic. For a 4 star hotel this was absolutely disgusting. 3x ... Two triangle ham n cheese sandwiches on dry white curled up bread, no butter. 1Apple. 3 plain Marie biscuits. Coco yoghurt n bottle of water. Gave majority of it all back. Considering the lovely breakfast we had each morning so much choice, this was 2star standard at best. The Good Great that breakfast on til 11am. Main pool was superb with great DJ on Tues Wed Thur. Lovely area for sunbathing always plenty of beds although majoroty uncomfortable and cheap metal style. Bar very reasonably priced for all drinks. Average age group 25-30 years very few children but there is a children’s pool. Beach pool usually quiet beautiful views and fab little beach restaurant with food served till 10.30pm. Ate there two evenings. Burgers are really tasty. Pizza good too. Plenty choice. Menus change at 7pm. Can order to take away. Staff nice here. Worth mentioning that they allow passerbys in to eat and use facilities supposedly buying a day pass but doubt that happened as seem to just come in. Air con in rooms was needed as very hot. Hotel was exceptionally clean in communal areas. Just a pity housekeeping didn't do same with our room. Lovely patio area overlooking West End to sit for a drink or have breakfast outside. Seats not so comfortable though. Would I go back. Unsure... 🤔 there's no bars in immediate vicinity. Staff not the pleasantest apart from 1 barman and beach/takeaway staff Not enough to do on a night for us. San Antonio Bay is very run down with lots of properties/shops/bars closed down and derelict. West End 40 min walk, water taxi €5 each way pp so gets expensive and taxi around 10 € each way more at weekend. Never found the spa area yet!

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