Iberostar Selection Santa Eulalia - Adults Only

“Excellent place to visit..”

As always, the good points first, and there are many many of them.. The staff, each and every one of you deserve huge credit..your friendliness, curtesy and professionalism are a credit to you all..we stayed for 4 nites and on nite 1, my wife realised she had left a key medical supply at home..the… more

As always, the good points first, and there are many many of them.. The staff, each and every one of you deserve huge credit..your friendliness, curtesy and professionalism are a credit to you all..we stayed for 4 nites and on nite 1, my wife realised she had left a key medical supply at home..the staff at reception were amazing, making phone calls, on our behalf to try and source what we needed..we are truly grateful.. We paid extra for a “ star prestige “ room and the rooms were spacious, tidy, cleaned everyday and we had a great sea view..the food was fresh everyday and offered a different selection every time, albeit we did find lunch options were very limited.. No issues with the pool, the hotel is a 2 minute walk to the beach and the grounds were very well maintained, clean and there was always something wandering around tidying up.. What let this hotel down, and these are not first world problems but I think it’s important to be honest, especially when you pay £3k for a 4 nite stay.. 1 - The hotel state they will remove any towels dumped on loungers and left for more than 45 minutes..they don’t..it’s the usual bun fight for beds and there are dozens of beds lying empty with towels dumped on them and people then disappear for hours.. 2 - The hotel say pool hours are 10-6..don’t get me wrong, it was nice they didn’t rigorously stick to this because it was very very hot, but drunk folk jumping in and out of the pool after midnight got very annoying very quickly..nobody did anything about this.. 3 - The extra money you pay for Star Prestige is simply not worth it..yes you get to sit in a wee corner of the restaurant but that was it, it wasn’t any quieter, you still have to go get your food etc.. You also get access to the roof top bar etc, and don’t get me wrong the views are spectacular, but if you sit by the ground floor pool, someone serves you drinks etc but, if your on the roof, you have to go and get your own..it doesn’t seem to make sense.. And finally, the turn down service..I’m not an expert on what a turn down service involves but, despite paying for it, all we got was 2 chocolates on our bed, per nite, and on one nite, someone put a very cheap pair of slippers next to the bed, that was it.. Overall though, a really nice hotel that I would definitely consider visiting again..

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“Iberostar”

Arrived and checked in quickly and easily. The front desk staff here are all excellent. We had only booked the basic room, but it was underwhelming. Dark, small and possibly a bit damp. The bed was made up as a twin when we had booked a double. There was a kettle and tea bags, I rang to ask for c… more

Arrived and checked in quickly and easily. The front desk staff here are all excellent. We had only booked the basic room, but it was underwhelming. Dark, small and possibly a bit damp. The bed was made up as a twin when we had booked a double. There was a kettle and tea bags, I rang to ask for coffee and they said coffee wasn't available in this room type, even instant. We were told the minibar was free but were charged for beers, not much, but as we were all inclusive that and the coffee seemed stingy. No other rooms were available to move that day so they made the bed as a double and we moved room the next day. The bed was very comfy. I paid €80 per night to upgrade to one of the rooms overlooking the pool with a shared terrace with loungers and fake grass. I think there was a jacuzzi but I didn't see it. This room was much much better - and it came with a coffee machine! Housekeeping wasn't good. I asked every day on the app for dressing gowns (the basic room had them), the app request was updated to 'fulfilled' but we never got them. You have to ask for an iron and board. The blackouts don't quite black out. The air con isn't great but this may be being eco friendly. Bed and pillows comfy. The hotel isn't walking distance to Santa Eulalia and taxis are scarce. On the second night we waited over 90 minutes but the taxi still didn't come, nor for others. We tried to get taxis that were dropping off but they wouldn't take us, we walked to the top of the street to hail one but none stopped. Uber had no cars. The hotel can't pre book taxis and as it was my husband's 50th birthday the next night I had to find a private transfer service as I couldn't risk us not getting to our night out. It was €150 euros each way, ouch. For a journey that in a taxi would have been maybe $25 each way. This is not the hotels fault of course. We didn't make breakfast but we had two lunches and a dinner on the night we couldn't get a taxi. The food is quite good, I loved the gazpacho and the salad bar. The staff at the cooking stations were very friendly. The pool was nice. We managed to get loungers. The drinks service round the pool was good but the app function to order drinks doesn't work as there are no umbrella numbers. The wooded area where there are loungers would benefit from some doing up, yes its natural, but a hotel of this calibre should make it nicer. You can walk out from the hotel in both directions along the coast. We had a nice meal at the restaurant on the next beach if you turn right out of the hotel. The laundry service was good. The evening bar entertainment was good but the bar shuts early, though you can carry on at the pool bar until midnight. The bar man at the pool bar was so nice hearing it was my husband's 50th and brought over a bottle of wine. I hadn't told the hotel but we then received a slice of birthday cake and another bottle of wine. The hotel communal areas were decorated nicely, well maintained and clean. We didn’t check out as the queue was long but I paid the bill on the app easily.

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“Overpriced, bad location and underwhelming, repetitive food”

Firstly the positives: The pool area is beautiful, contemporary, really comfortable sunbeds and never an issue getting one. The reception staff are great- welcoming, polite and efficient. The hotel is clean and tidy. Negatives: Location- nothing else near by. We knew this when we booked but exp… more

Firstly the positives: The pool area is beautiful, contemporary, really comfortable sunbeds and never an issue getting one. The reception staff are great- welcoming, polite and efficient. The hotel is clean and tidy. Negatives: Location- nothing else near by. We knew this when we booked but expected to get a taxi to nearby towns. However in August this is extremely difficult. First night we waited over an hour and then gave up. Second evening we waited an hour and then managed to share one with another couple. Food- We were all inclusive and it got VERY repetitive. My photos illustrate the point. Meat quality was poor. There are themed evenings but in the main the dishes are the same on repeat every night. There is an ice cream station but some evenings berry flavour was the same. Never any vanilla which would have complemented the desserts. Chefs would often appear putting out more food but their uniforms were filthy which did put me off the food! Poached eggs in the morning were cold and rarely runny. For lunch you could go to the snack bar but there was a very limited choice. One day I had a tiny chicken baguette there and the bread was very stale and hard. We don’t drink alcohol but found there to be a good selection of drinks including mocktails. The serving staff were very varied. Girl with red long hair was great- very smiley and efficient. Many of the others seemed quite miserable. One afternoon we waited 90 minutes for our drinks and had to order them 3 times. The bedrooms are tiny and the wardrobe was in the bathroom. The rooms felt damp. Air con was efficient and housekeeping did a good job. Entertainment was pitiful, Bruno Mars tribute could not sing, girl group singing pop through the ages were good though. Final night was supposed to be Mongolian but this was cancelled due to the rain and we had a very lacklustre game of bingo instead! This hotel is very expensive for what you get and not good value compared to an all inclusive that we go to in Turkey. We would not go again.

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