Globales Suneoclub Pionero Santa Ponsa

“Fun, family, friendly”

Excellent hotel with lots of drinks and good choice of food. The rooms are comfortable and beds are plenty big enough. The room has tv with lots of different language channels. We liked the friendly staff, fun entertainment and good pools. More tables and chairs or sunbeds around the pool would be … more

Excellent hotel with lots of drinks and good choice of food. The rooms are comfortable and beds are plenty big enough. The room has tv with lots of different language channels. We liked the friendly staff, fun entertainment and good pools. More tables and chairs or sunbeds around the pool would be good but we always managed to get some, so not a big issue. Would definitely recommend.

less

“Very nice”

Nice resort with a nice position near the beach, good activities such as acquagym, archery, shooting, waterpolo and others, the food is plenty but could be nicer (specially the pasta, the meat was ok). They were all nice staff and animators (Lucas,Anna, Lidia,Marta,Wictoria,Jordan)

“Not as expected”

We had been looking forward to spending two weeks at this 4-star hotel, but unfortunately, our stay did not live up to our expectations. We travelled as a family with four children/teenagers aged 10–15, and we were disappointed with many aspects of our stay. After travelling through the night, we … more

We had been looking forward to spending two weeks at this 4-star hotel, but unfortunately, our stay did not live up to our expectations. We travelled as a family with four children/teenagers aged 10–15, and we were disappointed with many aspects of our stay. After travelling through the night, we had to wait around four hours before our rooms were ready. We understand that check-in times have to be followed, but after a long overnight journey with four tired children, it was a difficult start to our holiday. We had booked two twin rooms with a connecting door. The rooms were quite small for a family with older children, and the extra beds were extremely hard and uncomfortable. Despite asking several times for an additional mattress, we were eventually given only a duvet to place on top of the mattress to make it softer. There were also several issues with the rooms. The door handle was missing from the inside of one of the bathrooms, meaning you could actually get stuck inside if the door closed. This was fixed after we reported it. The wall-mounted drying rack was loose and eventually fell down. The lift was also very unreliable throughout our stay, and we often chose to walk the five floors rather than wait for a lift that may or may not work. Overall, the hotel felt tired and poorly maintained, and the level of cleanliness was not what we would expect from a 4-star hotel. One thing that particularly stood out was the cleanliness of the plates in the restaurant. It was almost impossible to find a properly clean plate. Even though they had clearly been through the dishwasher, we regularly had to go through several plates before finding one that looked clean enough to use. This happened throughout our two-week stay and was very disappointing. One of our biggest frustrations was the pool area. The pool itself was reasonably clean, but during our entire two-week stay, we were never able to get sunbeds. We complained about this during the first few days and were told that staff removed towels from sunbeds that had been reserved but were not being used. We never saw this happen. Eventually, we gave up and started using the pool area at the neighbouring Globales hotel, which is a 3-star hotel. The standard there was not better – the whole pool area was very worn, the sunbeds were old and tired, and the pool water did not look particularly clean. The only reason we used it was because there was more space and we could actually get sunbeds. It was disappointing to pay for a 4-star hotel and end up spending our pool days at a worn 3-star hotel simply because there was no room for us at our own pool. The food was okay, but very repetitive, particularly when staying for two weeks. The pizza was very good, but otherwise some of the food was lukewarm or cold and often lacked flavour. The entertainment was quite good at times, but the volume was far too loud. Both the music and the microphones were so loud that sitting in that area could be uncomfortable. The service at reception was also very mixed. Most of the staff were pleasant, but unfortunately our experiences with Carlos were very different. We found him to be extremely unhelpful whenever we approached reception with questions or problems. After several experiences, we found it easier to go to the reception at one of the other Globales hotels nearby to ask for help instead. On the positive side, the hotel has a great central location and a lovely beach nearby. We travel every summer and do not expect luxury, but when booking a 4-star all-inclusive hotel, we do expect a certain level of cleanliness, maintenance, comfort and service. Unfortunately, this hotel did not meet that standard for us. There were simply too many things that disappointed us over the course of two weeks. We would not return and would not recommend this hotel to larger families, particularly those travelling with older children or teenagers.

less