Santa Susana Resort

“OK for Chilling break”

Arrived at Hotel after a stressful transfer and initially was pleased with the Hotel frontage and surroundings. After checking in at Reception was presented with 5 drinks tokens for 1 euro per token which we were given a receipt for and told we would be refunded on return of tokens at the end of ... more

Arrived at Hotel after a stressful transfer and initially was pleased with the Hotel frontage and surroundings. After checking in at Reception was presented with 5 drinks tokens for 1 euro per token which we were given a receipt for and told we would be refunded on return of tokens at the end of the stay. Had 2 rooms next to each other and there was 1 double and 2 single beds in each room . After initial inspection found there was no Fridge, tea or coffee facilities and No hairdryer but a TV with no remote control. Went to reception to see if we could hire a hairdryer and remote, was told no hairdryers are supplied would have to purchase from local shop and was given a remote for the TV at no charge, there is a safe in the wardrobe but no lock which yet again found that you had to hire the lock and key for the safe. We checked out the Hotel facilities and bar areas then the restaurant down 2 flights of stairs. The food was good as they do cater for the english very well , breakfast always what we would expect but the food was only warm not hot but a microwave available to use. Yes the food is very repetitive but always a good selection at meal times. Struggled to get used to having to give your token over for a drink but you were never served a drink in the same plastic beaker and if you finished you simply handed the glass back to retrieve a token . Snack bar and poolside bar very good able to get toasties, hotdogs, burgers but the did not do chips or fries as stated but you got a small bag of crisps instead. Shuttle bus very efficient outside Hotel took you to the central part of Santa Susanna or train station if you asked, beware of the road train which stops outside Hotel, we wanted to catch it back to the Hotel with our young grandson which is a short 10 min stroll after asking driver for tickets ( 2 adults 1 small child ) wanted to charge nearly 15 euro for a short 5 minute train ride, explained that we were only wanting to go back to Hotel not a sightseeing trip round the town he was insistent it was 14.80 euros so we refused and walked back , not happy as there are several of these trains and they advertise fares for 3.90 euros per person for the train ride on the side of the train, we spoke to several other families in the Hotel and it was disclosed they all had paid different prices ranging from 2 euros to 6 euros per person so be alert that this can cost you dearly

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“Lovely little hotel for a week by the pool”

Nice hotel, pool area was great for kids, the bar offered a nice selection of food and drink options. Staff were friendly, the cleaners didn't stop cleaning! I have to say it was all very clean, fresh towels. Good location for the beach - 15 mins walk, otherwise they have a free minibus going ev... more

Nice hotel, pool area was great for kids, the bar offered a nice selection of food and drink options. Staff were friendly, the cleaners didn't stop cleaning! I have to say it was all very clean, fresh towels. Good location for the beach - 15 mins walk, otherwise they have a free minibus going every 30 mins down to the front. bustop outside for marineland and a supermarket next door. Room is basic but it's all you need. Could maybe do with an airer to dry swimming stuff as we didn't have a balcony.

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“Cleaners walking in rooms ”

The hotel was a bit out dated the first night we turned up people were dancing on tables and were drunk. Food was good however as I’m so fussy I didn’t struggle at all we paid for later check out and cleaners kept walking in our room Disturbing us which wasn’t on complained to reception but the... more

The hotel was a bit out dated the first night we turned up people were dancing on tables and were drunk. Food was good however as I’m so fussy I didn’t struggle at all we paid for later check out and cleaners kept walking in our room Disturbing us which wasn’t on complained to reception but they didn’t care don’t think I would go back

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