Hotel Riu Palace Tres Islas

“Changes not for the better!”

This is our third visit to this hotel, we come back because we loved it so much previously. Unfortunately there have been changes since we were last here two years ago and not for the better! The spa which was a wonderful tranquil place is no more and the outdoor jacuzzi has been filled in and turf… more

This is our third visit to this hotel, we come back because we loved it so much previously. Unfortunately there have been changes since we were last here two years ago and not for the better! The spa which was a wonderful tranquil place is no more and the outdoor jacuzzi has been filled in and turfed over. Trying to find a sun lounger after breakfast is impossible, you need to by poolside by 6am to reserve a bed ( it didn’t used to be like this) people reserve beds but leave them empty until late afternoon. The hotel management say lounger reservation is not allowed but they don’t do anything to stop it happening. inflatables didn’t used to allowed in the pool, now they are, so in high season the pool is full of them, making it difficult to swim. The rooms are now looking very tired and need updating. The size of them is very generous and the beds are very comfortable. No bathrobes unlike before. The mini bar and tea & coffee are supposed to be replenished every two days, they aren’t. We stayed for 14 days and ours has only been replenished 3 times. We didn’t have any aircon for the first week, it needed a new part. We asked reception if would change rooms and were told there weren’t any available, we could check again in a couple of days. We asked for a portable fan in the meantime and were flatly told No! The food in the restaurant is of a high standard but is very repetitive, especially if you are all inclusive. The entertainment is evening only (nothing during the day) this is also repetitive and stops at 10pm, no music after that, by midnight the hotel is dead. So I can’t say it isn’t peaceful of an evening, I had plenty of early nights and slept well. The staff are lovely and did give us a very warm welcome as returning guests, but no sparkling wine on arrival this time while we checked in, we thought that was a nice touch previously. Overall our holiday was good but the few things mentioned let it down, unless there are improvements we won’t be coming back a fourth time which is a shame.

less

“Beautiful hotel and setting.”

The hotel is dated but cleanliness and service is exceptional. We stayed on a half board deal, food quality and choice very good and catered for peanut and gluten allergies within our family, providing gluten free bread on request, and gluten free pasta on a pre-order basis. Very informed staff, e… more

The hotel is dated but cleanliness and service is exceptional. We stayed on a half board deal, food quality and choice very good and catered for peanut and gluten allergies within our family, providing gluten free bread on request, and gluten free pasta on a pre-order basis. Very informed staff, exceptional service. The Hotel is being refurbished in Nov 2026.

less

“Family holiday”

A lot of variety of food, entertainment OK, pool in need of updating, lots of broken tiles, lots of sand in the pool that was not cleaned. Rooms very old fashioned. Electrics went out on two separate occasions, hotel sorted the issue very quickly. We spoke to the tui rep who spoke to the hotel who … more

A lot of variety of food, entertainment OK, pool in need of updating, lots of broken tiles, lots of sand in the pool that was not cleaned. Rooms very old fashioned. Electrics went out on two separate occasions, hotel sorted the issue very quickly. We spoke to the tui rep who spoke to the hotel who said they would give us a bottle of cava as an apology we did not receive it though. We would not stay at this hotel again.

less