Riu Palace Tenerife

“If only all hotels were this good”

This hotel surpassed my expectations. The staff and food were both wonderful. Staff went out of their way to provide an excellent experience. The hotel is very nice indeed and in a lovely location.

“Lovely hotel but could do better”

This is a lovely hotel. We have been going twice a year for a good few years cos we love the location and the hotel. BUTa couple of points. The Spanish restaurant hasn’t changed their menu for years the staff look bored and unhelpful. We finished a course and waited at least 20 minutes before we ev… more

This is a lovely hotel. We have been going twice a year for a good few years cos we love the location and the hotel. BUTa couple of points. The Spanish restaurant hasn’t changed their menu for years the staff look bored and unhelpful. We finished a course and waited at least 20 minutes before we ever saw a waiter. I think they were having a chat round the back. I will try once more, we are returning in September. AND we have never been offered a room upgrade in all the years we’ve been visiting. Fingers crossed for September 🙏

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“Not what it was”

We are currently still at the hotel. I did address the General Manager this evening about our gripes. But felt I was talking to deaf ears. This is our 4th stay at this hotel and in our opinion it has gone downhill to what we have had in the past. I explained to the Manager that having to keep… more

We are currently still at the hotel. I did address the General Manager this evening about our gripes. But felt I was talking to deaf ears. This is our 4th stay at this hotel and in our opinion it has gone downhill to what we have had in the past. I explained to the Manager that having to keep paying for water at over 3 euros a small bottle was a joke and obviously a money spinner for the hotel. I was told its company policy. It needs addressing with the company if this is the case. Yes we were aware that this particular hotel does charge for water, but on this occasion and after staying in 5 star hotels all over the world it really annoyed us. For a 10 night stay for instance, if both of us have a small bottle of water with dinner it is nearly another 70 euros for the duration of our stay. No water is supplied in the rooms unless you pay for it. Let’s be fair water is a necessity and should be supplied free of charge. We also thought the quality of the food had gone downhill. I love a poached egg but the eggs offered are on display in ramekin dishes. Some look raw others are way over done. Definitely NOT a nice proper poached egg. No proper sausages at breakfast, just hotdogs chopped up. Food can be repetitive and some nights it has been Tuna done 5 ways. We ate at Krystal’s last night and the food was dreadful. Tasteless, the so called pate was a firm custard with some sort of drizzle on it. This was a tapas not a dessert. The menu did not state that the steak came with quinoa which it should for coeliacs One lady was a coeliac in front of us and complained. The service was very quick. One course straight after another. Our cleaner has not been the best and we found she does not make the bed properly under the top sheet. Our sheets have been left rumpled and uncomfortable. We asked for a topper as the mattress was quite firm and my Husbands side was sunken. The topper was supplied but is far too big for the bed and hangs over the side. The floor is sandy so has not been washed, every time we get on our bed we have to dust our feet off as it makes a mess on the bed. It is a shame as it is a relaxing hotel and a few tweaks would make it so much better.

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“Good Holiday - Not 5 Star”

I felt the hotel substantially lacks atmosphere and almost has a somber feeling particularly during the day. For example there is no music, no one is laughing, engaging, or letting their hair down. The majority of guests are elderly or families with very young children looking for a quiet resort. W… more

I felt the hotel substantially lacks atmosphere and almost has a somber feeling particularly during the day. For example there is no music, no one is laughing, engaging, or letting their hair down. The majority of guests are elderly or families with very young children looking for a quiet resort. We are a couple in our thirties and found the resort too quiet, strict and subdued. We were quickly and rudely told off by the life guard for taking a long pool float into the adult pool whereas other guests were not challenged at all. It is very clear if you are younger - they are keeping an eye on you. We are a very respectful couple who enjoy having a few drinks however by around day three, it was obvious that we were being watched. I remember reading a review which described the resort as a “private care home”. I felt this was a pretty accurate description to a certain extent. The staff here are very friendly however I started to become very tense and aware that we were being monitored. Letting your hair down and having a laugh here is frowned upon and you will be watched closely. It is clear that the hotel has lots of older returning guests and they receive the best experience. Positives - Nice resort, spacious room and balcony, beautiful views, well kept gardens, sun bed service for food and drinks, good size pools, themed restaurants, easy to use app, helpful reception team, close to Siam Park, nice beach close by, unlimited towels on request, good snack bar options during the day, hard working staff, very clean resort. Negatives - ATMOSPHERE , average buffet food, strict, quiet, most sun beds reserved, NOISY FRIDGE in the room, dirty plates and cutlery in restaurant, no table on balcony.

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