Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facil… more
Location: This luxury hotel is located on the southwest coast of the island of Tenerife, in the town of Alcalá, Guía de Isora, within 5 minutes of Los Gigantes on the seafront. It is only 60 minutes from the capital of the island, Santa Cruz and only 40 minutes from National Park of Las Cañadas del Teide, where the highest peak in Spain, at a height of 3,718 m, is located. A particular highlight of the area is its eternal spring-like climate, with average annual temperatures of 21ºC. The hotel is also only 35 minutes from Tenerife South Airport.
La Laguna was the first city to be founded in Tenerife, and its beautiful historic centre, with its straight streets and without any walls, defined a model that was exported to the American colonies given its beauty and practicality. Wandering around the historic centre of La Laguna and admiring its convents and colonial palaces is an experience you must not miss if you visit Tenerife on holiday.
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Meals: The dining area includes a restaurant and a bar. Catering options include half board and all-inclusive. A delicious breakfast provides energy for the rest of the day. The menu also offers vegetarian dishes and vegan food.
- Other
- Air conditioning
- Additional services
- Laundry Service
- Lift
- Reception
- Concierge service
- Porter service
- Reception
- Entertainment
- Live music
- Parking
- Nearby parking
- Pets
- Pets allowed
- Smoking
- Smoking not allowed
- Wi-Fi
- Wi-Fi
- Bars
- Bar
- Snack bar
- Services
- Conference centre
- Pool
- Private pool
- Serviced office
- Swimming pools
- Outdoor pool
- Gym and SPA
- Spa
- Turkish bath
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 3004 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 3004 TripAdvisor reviews
G
Gilli L
06/06/2026
“Our visit was to celebrate a dear friend’s special birthday.”
The hotel is elegant, stylish, spacious and impressive. The gardens are well kept with manicured lawns and dramatic plants. The pool areas are spacious and well provided with plenty of towels. The staff are happy, helpful and polite. The food is scrumptious and plentiful.
P
Pat B
03/06/2026
“Wonderful experience.”
Fabulous hotel with excellent staff. They couldn't do enough for you. Perfect place for a family or couples holiday. Situated in the beautiful little town of Alcala.
H
Hitesha P
03/06/2026
“Outstanding stay - no negatives”
Incredible stay at this hotel at Red Level. We had our own check in area and that experience was very special. The room was excellent and loved the amenities, the layouts and above all the comfort of the bed. We had a balcony too which we loved relaxing in! We have dietary requirements which are u… more
B
B6730SDgailt
01/06/2026
“One of the Best we have stayed at”
Lovely peaceful area with a few local shops/cafes& restaurants near by. Views of the mountains & the ocean from the hotel. Made to feel very special on arrival. Upgraded from B&B to half board & upgraded to Red Level. Just unbelievable. So glad we upgraded. Superb service around the hotel, pool are… more
2
21alfief
21/06/2026
“Feel like I’ve been sold a bit of a pup.”
Feel like I’ve been sold a pup… booked a junior suite with a sea view adults only ‘red level’ luxury package but was allocated a room right in the middle of the hotel, away from the ‘tranquil’ adults only part of the hotel so I got to listen to over enthusiastic DJs outside my hotel room at 7pm in … more
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