Red Level At Gran Meliá Palacio De Isora - Adults Only

“Fantastic October Break.”

A return visit for us and as I have previously stated and are of a normal disposition and not one of life's discontent and of course allowing for issues that can arise from time to time the Red Level in Alcala is a simply marvellous hotel. The associates that work there are fantastic and give ther… more

A return visit for us and as I have previously stated and are of a normal disposition and not one of life's discontent and of course allowing for issues that can arise from time to time the Red Level in Alcala is a simply marvellous hotel. The associates that work there are fantastic and give there all to make your stay as enjoyable as they can.I don't like heaping praise on individuals as the team are fantastic but Dean and Vero excell in friendly professionalism, Mario,Lucas,Denis and Jose excell at front of house. Moha, what can I say about Moha, simply a wonderful human being. Lorenzo and his team especially Janette have demanding jobs in the restaurants but somehow always manage to spent a little time to make sure you feel appreciated. To all of you and even those who have moved to other parts of the hotel ( Ronald and who could ever forget Lucy) our thanks go out to you. We will be back . The very best to you all. Clive and Val. Ps. Dean thank you very much, but I'm sure you can do better next time. 😉🤣

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“Great holiday, could be better”

We tried the ritz carlton abama last year and was disappointed. We thought red level adults section at Gran Melia Palacios would be better. And to us it is. We liked the junior suite room with terrace by the pool and the gardens, downside was that the red level is not fenced off or key entry. It wa… more

We tried the ritz carlton abama last year and was disappointed. We thought red level adults section at Gran Melia Palacios would be better. And to us it is. We liked the junior suite room with terrace by the pool and the gardens, downside was that the red level is not fenced off or key entry. It was obvious at times that people should not have been there……parents with child buggies. So for us it was a flawed experience as there were not enough adult only areas…….even Cielos bar closed some nights. We enjoyed our garden breakfast and the lovely happy hour each evening. We ate in the seafood tasting restaurant, a great experience. The buffet was also good on the nights we tried as well as Duo steakhouse. The food in the Nami asian was just about OK, as for the Italian restaurant……very poor indeed. The pool bar served some great snacks lunchtimes. The staff at red level were amazing, all stand out for great service. In summary if red level could be policed in some way, had more adult only areas, i could recommend, currently thats not possible.

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“Red level scam”

The hotel is a massive complex featuring a stunning swimming pool, but unfortunately, that's about the only positive aspect worth mentioning. The Red Level upgrade feels like a complete scam and isn't worth the extra cost. The main "perk" is just a quieter breakfast area away from families and cryi… more

The hotel is a massive complex featuring a stunning swimming pool, but unfortunately, that's about the only positive aspect worth mentioning. The Red Level upgrade feels like a complete scam and isn't worth the extra cost. The main "perk" is just a quieter breakfast area away from families and crying children—nothing more special than that. Room service was disappointing: slow, unreliable, and we had to request it repeatedly. They didn't even provide complimentary bottled water in the room. The gym facilities were underwhelming and basically nonexistent in terms of quality or equipment. The restaurants were overall below average, with chaotic service, required advance booking up to a week before, poor organisation, and consistently average food quality. In short, the property has potential in its size and pool, but the experience, especially in Red Level, fell far short of expectations for service and value.

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