HG Tenerife Sur Apartments

“Good place to stay if you dont require sun loungers”

We stayed at this Apartment Hotel in April26 for 2 weeks, like most places there are pros and cons. The positive is that the apartments are clean although dated, we had a pool view room which is recommended as the alternative could overlook the road at the front which is noisy. The gardens and pool… more

We stayed at this Apartment Hotel in April26 for 2 weeks, like most places there are pros and cons. The positive is that the apartments are clean although dated, we had a pool view room which is recommended as the alternative could overlook the road at the front which is noisy. The gardens and pool area are clean. Rooms in the main have a fan rather than air con. The negative and this is a huge one is the sun lounger issue. I have worked in the travel industry for 45 years on both retail and business and stayed in hundreds of hotels and this issue is the worst I have seen. We had a pool view room that overlooked the main areas where the sunlounges are stacked and sat there each morning and watched this drama unfold with a mixture of shock and amusement. There are approx 190 apartments which cater for couples as well as families, so when at full occupancy you will have over 400 people and there are approx 130 sun loungers. In the morning, these loungers are stacked in eight bundles and locked overnight. They are opened at 09.30 however these were delayed on some days till after 10.00. People start to appear at 08.15 and leave towels on the ground where the sun lounger will be located. They also stand next to the stacks and either put towels on the top or keep hands on them. When they are unlocked there are chaotic scenes reminiscent of a Benny Hill sketch as people try to move up the five loungers at a time around the pool area, this causes arguments especially for people taking multiple lounges. After 5 minutes they are all gone. Inexplicably the hotel reserves up to 30 loungers in a separate stack with a sign saying these will be unlocked at 11 and this then initiates another queue at 09.30. The lifeguard oversees these remaining loungers and seems to relish the power and looks on from his chair until 11 dismissing any arguments as to why they do this. This is survival of the fittest and anyone elderly or disabled will have very little hope of moving these, you would also have to question the health and safety issue. I have seen previous comments that hotel management need to invest in more beds however given that they are used in the pool area only and not the gardens there would be no room for more. Once the loungers were claimed there were a lot with towels left unattended for hours afterwards. If you are there for 2 weeks and queuing up every morning, I calculate that you are wasting two daylight days waiting to get a sunbed, that not my idea of a holiday. As a message to the management here, it would make sense to not stack them up at night and leave them in safe areas around the pool and operate removing towels if unused for over an hour.

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