Barcelo Margaritas Royal Level - Adults Only

“A very nice Hotel”

Nice hotel (Adults Only Area), great staff. Room was comfortable but would have liked the bar to be refreshed as part of the all inclusive package and not charged as extra. Buffet was quite good quality with various options but as with any hotel buffet over the period it does become repetitive. Poo… more

Nice hotel (Adults Only Area), great staff. Room was comfortable but would have liked the bar to be refreshed as part of the all inclusive package and not charged as extra. Buffet was quite good quality with various options but as with any hotel buffet over the period it does become repetitive. Pool service could be slow at times but the staff were great, just lacked the numbers to cater for everyone at times. All said and done we would return again.

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“Disappointing”

After a previous amazing holiday at a Barcelo hotel in Fuerteventura we decided to stick with this chain for our adults only holiday in Gran Canaria this summer. Unfortunately in no way did it meet the standards of what we had experienced previously. I will say the reception team were great, the ma… more

After a previous amazing holiday at a Barcelo hotel in Fuerteventura we decided to stick with this chain for our adults only holiday in Gran Canaria this summer. Unfortunately in no way did it meet the standards of what we had experienced previously. I will say the reception team were great, the maid service good and the pool man was attentive. Instead of a double bed we had two single beds pushed together. There was a distinct smell of drains whenever the taps/shower/toilet was used. The restaurant is outside and needs a serious amount of fly zappers to attract the insane amount of flys away from the food as there were a lot of them and no efforts were made to rectify this issue. Only a very small number of the dishes were labelled (annoying as I am vegetarian so had no idea what was suitable for me), and a minimum amount of allergy information was displayed. Food choices were limited and not replenished quickly, so you were often looking at empty dishes. The restaurant service was lacking in terms of drinks orders being taken and generally having the feeling of being looked after. The cocktail presentation was really disappointing compared to Fuerterventura, just the minimum effort here. If you wanted to relax and have a drink in the evening you had to go to the family side of the hotel which wasn’t the vibe we were interested in. The decking was broken around the restaurant and looked a mess. I see in previous reviews the management have said they will rectify this but nothing has changed. There were enough loungers but the pool looked tired and in need of a refresh, nothing luxurious here. The pool towels could only be changed once during your stay and then only between 10am and 12pm, which was rather unhygienic. The entertainment area of family side of the hotel was too close to the adult only area and was noisy day and night, not a very relaxing experience. Another reason for booking this hotel was for the gym facilities which turned out to be an absolute joke. It was in a tiny unit (ridiculous considering the size of the complex), situated in the family side of the hotel with no air conditioning, one bench, a few cardio machines, a few tired looking miss matching free weights and 5 random machines. When we went to look at it there were a lot of unsupervised children inside playing with the machines/weights. As well as being dangerous this was probably a contributing factor to over half of the equipment being either broken or out of order. (Highly recommend going to Stark Health Club just down the road instead). If you want an amazing experience and service at a Barcelo hotel you can forget Gran Canaria, instead spend your money at the Fuerteventura location. Our first ever disappointing holiday.

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