Lopesan Baobab Resort

“Amazing experience revisited”

⭐⭐⭐⭐⭐ A Hotel That Listened, Improved, and Delivered an Outstanding Experience This was our third visit to the Lopesan Baobab Resort in Maspalomas, and I felt it was important to write this review because credit should be given where it is due. During our previous stay, we experienced a number of… more

⭐⭐⭐⭐⭐ A Hotel That Listened, Improved, and Delivered an Outstanding Experience This was our third visit to the Lopesan Baobab Resort in Maspalomas, and I felt it was important to write this review because credit should be given where it is due. During our previous stay, we experienced a number of issues, including dirty towels, an unmade room on arrival, faulty electrical sockets, stained pool towels, and even a cockroach sighting in one of the dining areas. We had also booked a double room but were provided with two single beds pushed together, which was disappointing for a couple on holiday. Because of those experiences, we arrived this year with a degree of apprehension and uncertainty about what we might encounter. What we found was a hotel that had clearly listened. The management team recognised the concerns that had been raised previously and, to their credit, took them seriously. We were kindly upgraded, but more importantly, the overall standards throughout the resort were exceptional. The difference was remarkable. The food was outstanding, with an excellent variety available every day. Everything was fresh, well-presented, and regularly replenished. Whenever a dish ran low, it was replaced within minutes. The restaurant operation was incredibly efficient, and any spills or messes were cleaned almost immediately. The service throughout the resort was first class. We were not treated differently because of our previous feedback—in fact, nobody knew who we were. We were simply another couple enjoying a holiday, which made the experience feel genuine and authentic. What impressed us just as much was the attention to detail throughout the resort. The gardening and maintenance teams work incredibly hard behind the scenes. On windy days, leaves from the palm trees would naturally be blown across pathways and public areas, yet by the following morning everything was immaculate once again. It was a pleasure to watch the staff at work each day. Grounds staff, cleaners, and maintenance teams could be seen early in the morning ensuring the resort was spotless before guests began their day. The gardeners kept the grounds looking beautiful, window cleaners regularly removed fingerprints and marks from glass surfaces, and the cleaning teams worked tirelessly to keep walkways, pool areas, and communal spaces free from debris. There was a clear sense that cleanliness, presentation, and guest safety were taken seriously throughout the entire resort. I would like to extend my thanks to everyone involved: the management team, housekeeping staff, gardeners, maintenance personnel, pool attendants, waiting staff, chefs, cooks, cleaners, and all the behind-the-scenes employees who contribute to making this resort run so smoothly. Every member of staff we encountered was polite, professional, courteous, and genuinely willing to help. Our room was immaculate, with excellent air conditioning, a comfortable large double bed, beautiful bathroom facilities, and consistently high housekeeping standards throughout our stay. The resort itself remains one of the most impressive family destinations we have visited. The choice of pools is fantastic, the grounds are beautifully maintained, and there is something for everyone, whether you are travelling as a couple or with young children. Most importantly, this review recognises something many businesses struggle to do: listen to feedback, learn from it, and improve. Lopesan Baobab Resort has done exactly that. Many companies become defensive when criticism is offered. In contrast, this hotel appeared to reflect on the feedback, address the issues, and raise its standards. That deserves recognition. Based on our experience this year, I can confidently say that it fully deserves its five-star rating. We have had a wonderful holiday, created some fantastic memories, and thoroughly enjoyed every aspect of our stay. We will most certainly be returning. Thank you to everyone at Lopesan Baobab Resort for restoring our confidence and providing such a memorable holiday. Keep doing what you’re doing—it is noticed and appreciated. ⭐⭐⭐⭐⭐

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“Amazing!”

We had a verry Nice time !!! It was amazing.

“Pros & Cons”

Pros - Multiple Pools, plenty of sunbeds - Excellent hotel aesthetic - Great central Location in Meloneras - Hotel Pili Pili Restaurant top Quality Food - Excellent Spacious Standard Rooms (Massive Bath, Shower Wet Room) - Hair Dryer in Room - Infant Cot present in room on arrival - Room Luggage… more

Pros - Multiple Pools, plenty of sunbeds - Excellent hotel aesthetic - Great central Location in Meloneras - Hotel Pili Pili Restaurant top Quality Food - Excellent Spacious Standard Rooms (Massive Bath, Shower Wet Room) - Hair Dryer in Room - Infant Cot present in room on arrival - Room Luggage Service - Decent free Wifi around the hotel -Hotel Gym Free however Titan Gym also on site for €35 for the week (recommend) - Stay includes access to other local Lopsan Hotels (Costa & Villa Del Conde) Buffets and Night Show Entertainment - Kids Baby Pool -Infant highchairs readily available in restaurant Cons - Cleaners entered room with do not disturb tag on handle - Fresh bedsheet had brown stain on it - Cleaners left our ground floor balcony open twice -Even with half board you’re required to pay for water/soft drinks at restaurant dinner? -Hotel onsite shop items are almost double the price you would regularly pay. - Main Lifts were annoying, they’d either be out of order or you’d be waiting for 10 minutes for it to arrive and when it did it would be full. We had a pushchair, but there were alot of lazy guests using the lift instead of the stairs to go up or down 1 or 2 floors. - I wasn’t aware of ‘Premium Half Board’ when booking which means you can use the main Lopsan hotel restaurants. Standard halfboard meant we were stuck with the buffets. Neutral - Buffet food quality was 6/10, breakfast was repetitive with the same options everyday and there is little variation at dinner.

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