H10 Las Palmeras

“Great holiday!”

We had a great time! The staff were all really friendly and helpful, I thought the food was excellent- loads of different things to eat. Also the AI stuff on offer like drinks, snacks etc was very good. The pool being 1.35m was perfect for my son’s height. It was also warm! There wasn’t the usual … more

We had a great time! The staff were all really friendly and helpful, I thought the food was excellent- loads of different things to eat. Also the AI stuff on offer like drinks, snacks etc was very good. The pool being 1.35m was perfect for my son’s height. It was also warm! There wasn’t the usual mad families there all drunk, sunburned and rowdy - which was a welcome change. The place was very clean all the time. I have read before people moaning about the noise from the street side, we didn’t notice it. Only once when Spain beat France but that was fine because football is the most important thing in the world. One tiny thing that would have made it better would be little tables by the sun loungers to put things on. But if that’s all I have to moan about then that means they’re doing well! I hope Spain beat Argentina and the FIFA referees.

less

“impression”

Very delicious food. Recommend

“Attention to detail lacks and we wouldn’t return”

Hotel in good location with back gate exit on to the beach. Pool and grounds are kept clean and tidy. Pool bar busy and often had to get up and ask staff to take our food order they could have done with more staff covering the food service. Pool bar food was fantastic and perfect for kids in partic… more

Hotel in good location with back gate exit on to the beach. Pool and grounds are kept clean and tidy. Pool bar busy and often had to get up and ask staff to take our food order they could have done with more staff covering the food service. Pool bar food was fantastic and perfect for kids in particular if they wanted hot dogs, burgers, chips etc Food in the main restaurant was ok, breakfast was the best plenty of choices, evening meal was a let down from time to time I had to use the microwave on a couple of occasions to heat soup up and potatoes … chips were often very under cooked. Topping up the food was a daily issue when it got busy they couldn’t keep up with refilling the trays and often stood with food on your plate getting cold while waiting for staff to bring out more … 2 small trays of chips between hundreds of guests trying to eat at one time is not really acceptable. Reception staff lovely very helpful, but I did tend to find if you left a message on an evening it wasn’t passed to day staff and therefore would need to ask again. Speciality restaurants were good the Italian was fantastic food and service. Rooms were small we looked out the back where the restaurant air con vents were pumping out food smells luckily we don’t use the balcony but something to consider to check once you get your room. Rooms were not cleaned to any decent standard at all for our 10 days they made beds, emptied bin and replaced the towels. I repeatedly asked them to clean bathroom sink and clean bathroom tiles and floor as there was hair there (not ours) from us in checking to to leaving, the chair under the desk was also grubby and the frame of the wardrobe had spilt drink down it …. Little things like this let the hotel down and not 4 star quality like you expect.

less