Mediterranean Palace

“5night stay experience”

we enjoyed our stay, great food, clean rooms, lots of activities for a toddler specially the waterslides, pool always clean , polite and attentive staff, will definitely come back again

“Nice hotel, newly refurbished.”

It's a nice very large hotel which has gone through a refurbishment but if you book a pool view room expect a lot of noise as some of the entertainment team seem to be deaf. Breakfast is good, snacks at the pool the usual fayre and dinner is ok, nothing special. Rooms are not massive but really nic… more

It's a nice very large hotel which has gone through a refurbishment but if you book a pool view room expect a lot of noise as some of the entertainment team seem to be deaf. Breakfast is good, snacks at the pool the usual fayre and dinner is ok, nothing special. Rooms are not massive but really nice with walk in showers but only two small drawers. Staff universally helpful and friendly.

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“Definitely not a 5 star”

This was our second year staying at this hotel. We returned here because our first year was such a positive experience with no issues with our room, lovely staff and we loved the location. Unfortunately this year was different. On a positive note, we enjoyed breakfast every morning with the staff w… more

This was our second year staying at this hotel. We returned here because our first year was such a positive experience with no issues with our room, lovely staff and we loved the location. Unfortunately this year was different. On a positive note, we enjoyed breakfast every morning with the staff working tirelessly to ensure everyone was taken care of. Our room was always cleaned to the highest standard by the housekeeping staff and they always had a smile and a good morning for guests. The pool bar staff were phenomenal even when so busy they made sure to work swiftly and give the guest the best possible service. Unfortunately the same can’t be said for those that work in the Reception area. Firstly, I’d just like to point out I don’t complain ever in hotels and I never write reviews but the way I was made feel by the receptionists in this hotel, I think other people need to be made aware. I paid for a suite in the hotel for the second year in a row as we enjoyed this type of room last year. We had an issue with our television in our room and I asked reception would they move us to a quieter room with no tv issues, they kindly agreed. We got a nicer room but we now had issues with the television in this room. I went down to the reception to see if someone could come up to fix it. This interaction was extremely negative as the woman barely made eye contact with me, stared at her computer when I was talking and just dismissed me by saying someone will come up soon. No apology, no concern and definitely an attitude. I walked away feeling as though I was an inconvenience and they were not taking me seriously. This type of interaction happened FIVE more times. Everyday I would have to go down to reception, explain the situation to someone new, they would write my room number down on a blank piece of paper, tell me someone from IT would fix it today and then no one would show up. It became so irritating and annoying that eventually I just gave up saying anything. Not one of the receptionist ever contacted me again to see was the issue with the TV resolved. Yet everytime I would walk past reception, I could see majority of the staff sitting on their personal mobile phones underneath the desk. Not a good look in my opinion when so many other staff members are working so hard in the hotel. I am aware that a television not working in a hotel room isn’t the end of the world but we are not big drinkers and like to relax at night by watching a film together. And when you have paid thousands of euro for a room you expect everything in that room to be perfect and it wasn’t. You’d even expect for the money I paid for staff to fix any problems you have in your room, they did not. When we checked out, the one of many receptionist they have working just took our key cards and said ‘your all set’. There was no ‘how was your stay?’ ‘Have a safe flight’, ‘was everything ok?’ ‘Thank you for staying with us’, nothing. I understand it is a massive hotel with a huge number of guests but I walked away from that hotel with that as my last impression and it was certainly not a good one. Overall, so many staff work so hard to make the guests experience as positive as possible. However, it is a shame that the reception area do not share that same goal. We wish the hotel the very best but we will not be back for a third year.

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