Servatur Altamar

“great value for money family hotel”

my family and i have been here around 10 times and have never been disappointed with these great family apartments.the rooms are in my opinion well serviced ,the balconies are big with beautiful views of the atlantic. the pools are cleaned every day and there are plenty of sunbeds.the food is as g… more

my family and i have been here around 10 times and have never been disappointed with these great family apartments.the rooms are in my opinion well serviced ,the balconies are big with beautiful views of the atlantic. the pools are cleaned every day and there are plenty of sunbeds.the food is as good as i have had in a 3 star establishment. the only thing missing now especially for regular customers is the prize bingo at happy hour. ,it could have been around 200 euros and got a lot of guests entertained for a half hour.i dont know if its a problem with a gambling licence.but they are missing a trick here.this hotel is the best

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“Okay stay, a couple of easy changes could make it better”

Really enjoyed our stay at the altamar, The food has been really good, the location of the hotel is brilliant only about 6 euros to either beach and the euro centre is only a 5-10 min walk (depending on if you’re going up the hill or down). There are however a few really simple things that could b… more

Really enjoyed our stay at the altamar, The food has been really good, the location of the hotel is brilliant only about 6 euros to either beach and the euro centre is only a 5-10 min walk (depending on if you’re going up the hill or down). There are however a few really simple things that could be done to make this hotel much better. 1) There are two pools, one has the bar and restaurant next to it, the other (the bigger one that allows inflatables) has what looks like an old bar that’s been made into a beauty salon. It’s a long way to go to the bar from the large pool (see number 2 for why this is a problem). We travelled with 2 young boys, the lifeguard told us that they weren’t allowed to jump into the pool next to the restaurant so had to use the larger one further away.. it was also weird that as soon as any kids started to play in the pools, the lifeguards basically stood right where they were, almost right ontop of them from the side of the pool, was weirdly uncomfortable. One was removed 2 days into our holiday due to a complaint from another guest and the new one just let people get on with it to be fair as per 99% of the lifeguards you’ll see on holiday. 2) if you go all inclusive, you get the small cups and aren’t allowed a bigger cup from the bar, this means the two mouthfuls of drink you get from the cups make going to the bar from the larger pool a real chore. Could easily be rectified by allowing all inclusive guests to have larger cups & would save on washing up etc? Don’t really understand why this is a rule but it is enforced by the staff. (If you put 1 & 2 together, it’s a real pain, not allowing our kids to jump into the pool next to the bar but also not allowing us to get larger drinks so we aren’t spending 70% of the time walking from one to the other). 3) This is more of a personal opinion, but there is a speaker around the large pool, just put some music on! When the entertainment staff come round and do their daily activities with the music, everyone is there singing away to it and enjoying it. Not really sure why it has to be a silent pool when it’s clearly aimed at the “play pool”. Feel like it let the atmosphere down a bit. That said, they were our only small gripes as a family of 6. The entertainment staff were great, struggled for space on a nighttime to be fair but did the best they could with what was available. The mini disco is in the football court & then the shows are back in the restaurant but start before the restaurant shuts so the atmosphere isn’t the best but there’s no where else they can really do it, so it’s fine. As i said earlier the food was brilliant, plenty of choice every day, breakfast served thick bacon and pork sausage every day which was nice! Lift system is fine, albeit if you’re unlucky and the lifts break you’d better be fit as a fiddle because the amount of stairs is ridiculous! Very clean hotel, they do a good job in communal areas and rooms, albeit our rooms weren’t cleaned on Thursday or Sunday (stayed tues-tues) but no big deal. Shower was okay, some days turned cold during peak times but only for a small while. Views are spectacular over the sea, we were on the bottom floor and still had brilliant views of the sea. All in all a decent stay, probably wouldn’t return as there wasn’t really anything exceptional about it, but wouldn’t shy away from going back for the price.

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“Very nice and peaceful hotel”

Four Star hotel with lovely staff and nice room with very spacious terrace!

“MIXED COMMENTS.”

We were not happy with some aspects of this hotel. The television was reported 3 times as faulty, finally on the last day it worked! Staff are lovely, but the cleaning was very poor indeed. One cleaner actually asked where do you want cleaning? I said everywhere as the room is not clean. She then … more

We were not happy with some aspects of this hotel. The television was reported 3 times as faulty, finally on the last day it worked! Staff are lovely, but the cleaning was very poor indeed. One cleaner actually asked where do you want cleaning? I said everywhere as the room is not clean. She then said and the balcony? The table was filthy, I cleaned it and have a photo of the dirty cloth I used. I have never been asked this before!! The older lady who cleaned a few days earlier was efficient but the other person did not want to know. The sink tap fell off with boiling water gushing out. On the plus side the food was good, As already mentioned by other guests it is on a huge hill. The free bus service always on time and well used. We would not return.

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