Ura Jardín Del Atlántico

“Great location and amenities but let down by outdated rooms and rude staff!”

The best things about this hotel are the location and the pools. I booked a week holiday here with my family primarily due to how good the kids pool looked, and I wasnt let down. The Splash zone is great and the kids can play there everyday without getting bored. We had a balcony room overlooking t… more

The best things about this hotel are the location and the pools. I booked a week holiday here with my family primarily due to how good the kids pool looked, and I wasnt let down. The Splash zone is great and the kids can play there everyday without getting bored. We had a balcony room overlooking the back of the hotel, which worked out great as the front of the hotel is especially loud at night due to being right across the street from the Irish centre of pubs. Unfortunately, the rooms aren't the best. You have a room with 2 singles and then a couch which folds out to become another bed. All of these are very uncomfortable and you wont get a good night's sleep here. There is also NO AC in the hotel, you are given an ancient useless fan which hasn't been cleaned in years and just blows dust around the room anytime you have it on. Housekeeping came twice during my 7 night stay, despite leaving the 'make up my room' sign on the door. And, if you ask for towels or sheets at reception they groan and sigh before saying its not possible and you have to ask the cleaners. You then ask the cleaners and they tell you its not possible so you are left without. The majority of staff need a serious attitude adjustment as it seems they cant be bothered being here. There was a lifeguard on duty 1 day out of the 7 we were here also. The food at the hotel buffet is okay. The staff here were the friendliest in the hotel, they were efficient and always happy to help. You have the same options for breakfast every day but they do mix it up daily for dinner, we never had lunch in the hotel. Location wise the hotel is brilliant, 5 mins from the beach and direct links close by via bus into Puerto Rico and the parks here. Its a shame it is let down so much by the rude hotel staff and the rooms being in dire need of upgrade! Loved our time in Gran Canaria, but sadly wont be back to Jardin del Atlantico unless these changes happen.

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“Self catering in GC”

The hotel was very basic. It had 4 pools - 2 adults pools, a splash pool for little ones and a family pool. We stayed near the family pool. It was deep all round but had no signal to say so and you weren't allowed any type of floats, not even a small ball that a few teens were passing between the… more

The hotel was very basic. It had 4 pools - 2 adults pools, a splash pool for little ones and a family pool. We stayed near the family pool. It was deep all round but had no signal to say so and you weren't allowed any type of floats, not even a small ball that a few teens were passing between them. It was clean but old ( so the cracks were showing) and the cleaners were great. We had a ground floor room with terrace so we had our own sun loungers and walked straight out to the pool which was fantastic. People should note that there are residents in the hotel so sometimes a lot of families coming and going - we had no problems with them. We didn't eat at the hotel as we were self catering so can't comment on that. There was plenty of shops and bars right outside the hotel and a large market directly across the road twice a week - Wednesday and Saturday which was really good and very busy. We found Lady Pink restaurant just round the corner was very good for breakfast and Yankys just a bit further down for lunch/dinner but there are plenty to choose from! It was about 10/15 minutes walk to the beach and plenty on shops and restaurants/bars.

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