Alua Tenerife

“Good resort hotel”

Large resort hotel, excellent location near beaches and parks, about a 15 minute walk to the city center. Our large third floor room had a lovely ocean view. Room well equipped though no English language TV channels. The included breakfast was a massive buffet, with pastries, cereal, a salad b… more

Large resort hotel, excellent location near beaches and parks, about a 15 minute walk to the city center. Our large third floor room had a lovely ocean view. Room well equipped though no English language TV channels. The included breakfast was a massive buffet, with pastries, cereal, a salad bar, variety of fresh bread, cold cuts and cheese, eggs, pancakes, juices, yogurt, fruit, coffee, bacon, sausage, and several vegetable dishes including mushrooms, cauliflower, beans, potatoes, and tomatoes. Quality of the food ranged from mediocre to good. Notably missing granola, Serrano ham, smoked fish, avocado. I suspect that the experience varies depending how crowded it is. We were there at a quieter time of year, early May. If you have a car you can pay for parking, it's cheaper by the week, or you can struggle to find free spots. We opted to use the free paved municipal lot on the hill above the complex. Convenient except for the 900 meter uphill walk along a beautiful path with stunning views. Hotel staff were friendly and efficient.

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“This is a 3 star plus hotel which has been refurbished very well”

I always write honest reviews to genuinely help others. The hotel mainly caters to French guests, with a French entertainment team. As a couple looking for a chilled, relaxing week, this didn’t bother us at all. Transfer time from the airport is around 80–90 minutes—long, but worth it. Rooms Spa… more

I always write honest reviews to genuinely help others. The hotel mainly caters to French guests, with a French entertainment team. As a couple looking for a chilled, relaxing week, this didn’t bother us at all. Transfer time from the airport is around 80–90 minutes—long, but worth it. Rooms Spacious, clean, and comfortable. We had a pool view room. Beds are two singles pushed together and quite firm. Bathroom was modern with a great shower. Food & Drink Typical all-inclusive. Restaurant can get busy—go early or late. Snacks are standard (burgers, pizza, chips). Drinks are mostly local, with a few branded options like Smirnoff. Alcohol-free beer available. Facilities Good-sized pool, not too cold. Aqua gym and activities available. Gym and indoor spa cost extra (€25/week or €10/day) but are well equipped. Entertainment Varied and better than expected. Location 10–15 minute walk to the centre with plenty of shops, restaurants, and supermarkets. Late Check-Out €20 to keep your room until 3pm—worth it. Staff - all the staff are welcoming the only ones who need to cheer up are the male staff in the bar. It seems a huge effort to go the extra mile and even smile. Overall Would we return? Probably. A relaxed, easy-going hotel—much quieter than the south of the island. Definitely worth getting out to explore.

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“Hotel ok if mobility ok”

Booked this holiday through Jet2. I booked a suite for solo use. On arrival I was allocated a two storey suite. Unfortunately, due to mobility issues I was unable to use the room as it was two flights of marble stairs up to the bedroom from the living area and bathroom. Reception were understanding… more

Booked this holiday through Jet2. I booked a suite for solo use. On arrival I was allocated a two storey suite. Unfortunately, due to mobility issues I was unable to use the room as it was two flights of marble stairs up to the bedroom from the living area and bathroom. Reception were understanding and offered me a suite on one level. They showed me on a map that it wasn’t part of the main building and a walk across the complex. I asked if I would be able to get to it easily with my mobility issues. They said I would. I set off and soon found that to access the separate part of the hotel you had to walk up a steep incline - I don’t know how I managed it, but I did. Once in the room I felt very concerned about walking up and down the slope multiple times a day to get breakfast or even use the pool. The room itself was ok on first sight, but on closer looking it had quite a lot of things that just needed a refurb - it was a ‘tired’ room (see pics). The balcony was huge with two sun loungers and a table with two chairs. Sadly, there was zero privacy as just low walls separating you from the neighbours. One other thing I was worried about was being a solo female traveller and being so far away from the main hotel and having to get there in the dark etc. So off I went again down to reception to explain the room wasn’t suitable. They said all they could do was put me in a standard double room. I had a look at it and decided it was the best option. The room was clean/tidy, with a fridge, kettle, tv (6 English channels) and easy access around the hotel. Pool view is noisy during the day with loud music but quiet from around 6pm until 9.30am. I imagine sea view has some traffic noise due to the road outside the hotel. This is not a quiet, relaxing place to stay. The hotel is well placed for playa jardin and a short walk to the square. There is also a free regular shuttle bus (Mon-Sat) that takes you across town to the Martinez shopping centre. A taxi to the same place costs an around €5. A very eggy smell throughout the day from the balcony, unsure if it’s the drains or something else, but not pleasant. I think the hotel would suit some people down to the ground, but it just didn’t work for me. The accessibility issues are a problem and this is something I will be taking up with Jet2 as they don’t put anything on their system about the location of the suites or steps/hills to access etc. The hotel did their best to accommodate me and were friendly and understanding. Particular thanks to David on reception.

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