Aluasoul Orotava Valley - Adults Only

“Excellent Service”

We enjoyed our stay and were happy with the hotel. Its location is a little difficult but that should not reflect on the quality of service it provided and the anenities it offered. Whilst the food was not really exciting it was plentiful and generally well presented and fresh. Others have repor… more

We enjoyed our stay and were happy with the hotel. Its location is a little difficult but that should not reflect on the quality of service it provided and the anenities it offered. Whilst the food was not really exciting it was plentiful and generally well presented and fresh. Others have reported that the food is often cold and we did find this was the case - however, this is something which could be rectified easily. The level of service was exceptional and it was nice to be waited on in the bar rather than the experiences one can have in other hotels where you queue for ages at the bar.

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“Go again, not all inclusive”

Not 4 star I’m afraid. Should not have to pay extra for Fresh Orange juice if all inclusive. (It’s in the name) staff good, limited four options especially at lunch. Deposit required for towels. No bathrobes or flip flops in rooms. Rooms tired but clean

“wouldn’t recommend”

Disappointing stay not worth the all‑inclusive price We arrived in Tenerife excited for a relaxing break, but this hotel let us down from the start. There was no help from staff with luggage, and the route to our room was awkward — we had to wheel our suitcases all the way around the pool to rea… more

Disappointing stay not worth the all‑inclusive price We arrived in Tenerife excited for a relaxing break, but this hotel let us down from the start. There was no help from staff with luggage, and the route to our room was awkward — we had to wheel our suitcases all the way around the pool to reach an elevator that went down to our floor. The property had a persistent sewage smell in the room, corridors, and around the pool. The food was very basic, often inedible, repeated daily, and consistently cold even when we arrived right at opening. Although the hotel advertised a gym, there wasn’t one — just a small room with Pilates beds that was never open. Alcoholic drinks tasted watered down to the point of having no alcohol at all. Despite paying for all‑inclusive, we ended up buying drinks elsewhere because even the paid ones tasted diluted. In-room basics were missing: there was no milk for tea or coffee, and we had to visit a local café multiple times just to get a proper hot drink and something decent to eat. Housekeeping also fell short — paint was peeling from the bathroom door, the floor was so dirty our white socks turned black, and our bedsheets had multiple blue stains. We received a single complimentary bottle of water on arrival, but it was never restocked, so we had to buy bottled water daily. Facilities were underwhelming. The pool area needed a thorough clean, and there was no sauna or spa. Charging €10 per day for a towel is unacceptable — this should be included. Staff attitudes ranged from indifferent to rude, especially at checkout. Location-wise, there’s very little around the hotel. We had to head to the south (Los Cristianos) for better weather and activities. We were told there was one direct bus, but it took three different buses and 2.5 hours. The return by taxi cost €160. In contrast, Los Cristianos was sunny and lively — the opposite of our experience near the hotel. If you’re looking for sun and things to do, the south is where everything is. Overall, this stay was poor value for money. Between the odors, cold repetitive food, questionable drinks, cleanliness issues, lack of amenities, extra charges, and unhelpful staff, I can’t recommend this hotel. If sunshine and a pleasant holiday are your priorities, look elsewhere — ideally in the south of Tenerife.

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“great choice (if you dont mind walking to the hill)”

suite was very comfy, big, spacious, clean and wonderful with nice terace. walk to hotel from city/beach was difficult, hotel is on the hill. there were some troubles with shuttle bus. Breakfast good, but not excellent. Very nice pool area and pool.