Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. To ensure guests a comfortable and relaxing stay, the hotel provides various services and facilities, including a baggage storage service, a currency exchange service, a playroom, a car hire service, a hairdresser and a smoking area. Wireless internet access is provided in public areas. The tour desk offers as… more
Location: This resort hotel is situated in the tourist centre of Puerto del Carmen and is directly next to Matagorda beach. The centre of town is a mere 3 km away and convenient public transport links may be found 500 m from the hotel. There are scores of restaurants, bars, restaurants, nightclubs and cafes in the surrounding area (within 200 m of the hotel). The international airport is roughly 2 km away.
Meals: There is a restaurant on the premises. All-inclusive is offered as a catering option.
- Other
- Air conditioning
- Additional services
- Lift
- Reception
- Reception
- Entertainment
- Pool table
- Parking
- Nearby parking
- Smoking
- Smoking not allowed
- Wi-Fi
- Wi-Fi
- Services
- Car rental
- Garden
- Hair dryer
- Hair salon / beauty centre
- Microwave
- Safe
- Sale of tours
- Terrace
- Vending machines
- Children
- Kid´s club
- Bars
- Snack bar
- Swimming pools
- Outdoor pool
- Gym and SPA
- Gym
- Massages
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Very good
Based on 7815 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Puerto Del Carmen
Showing 5 featured reviews out of 7815 TripAdvisor reviews
M
Maureen M
19/06/2026
“Entertainers”
Nathan and kylian are very good with adults and children and very plesant when approached around the complex
L
Liam W
19/06/2026
“Entertainers”
Nathan and kylian are very plesant and friendly outstanding entertainers and super helpful when approached around the complex
S
Shannon W
19/06/2026
“Entertainers”
Nathan and Kylian outstanding entertainers, very helpful, kind, friendly and polite
N
Neil L
18/06/2026
“Fabulous location”
We have visited this hotel 6 times now and whilst it is busy, we love the location so much we keep coming back. Linda is amazing as are most of the staff working here, but Linda stands out the most….. thank you Linda ❤️ Our cleaner (forgotten her name room 1306) was also so friendly and welcoming.… more
5
504celinek
18/06/2026
“Kids Club made it for us!”
Just back from 10 days in this hotel. Firstly the location and setting is great, right on a beautiful beach, lovely grounds and a fantastic playground. The kids club was brilliant, particularly Maria, Ana, Blondie & Brownie, our kids loves it and they were fab with the kids. The kids disco does get… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
8
Very good
Based on 90 reviews
Service: 9
Cleanliness: 8
Room: 9
Facilities: 8
Location: 9
Breakfast: 9
Lunch/Dinner: 8
Quality/Price: 8
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.