Holiday Club Puerto Calma

“Fantastic 5nts stay”

Third visit in 18 months, says it all really. Great hotel, very well appointed rooms, had seaview with large balcony, table and chairs for 4 and 2 sunbeds. Friendly bar, restaurant and reception staff, who are very welcoming and helpful. Surprised how quiet April was compared to Winter stays, whic… more

Third visit in 18 months, says it all really. Great hotel, very well appointed rooms, had seaview with large balcony, table and chairs for 4 and 2 sunbeds. Friendly bar, restaurant and reception staff, who are very welcoming and helpful. Surprised how quiet April was compared to Winter stays, which meant plenty of sunbedsand space around the pool at anytime of day. Very friendly lifeguard at the pool too. Excellent location with a great choice of superb restaurants 2 mins walk across the road. Can't wait to return later in the year, hopefully!

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“Great hotel”

Great hotel, lovely staff, very clean rooms and great pool. Road noise can be quite annoying, especially early in the morning. The higher the room, the less the noise, especially in the sea view rooms.

“No air con spoilt our holiday”

So good and not so good points Room- nice size kitchen well equipped everything you need including full size fridge freezer bed comfortable shower good with plenty of hot water Room was cleaned to a high standard big balcony with lovely views First morning turned the coffee machine on snd it trip… more

So good and not so good points Room- nice size kitchen well equipped everything you need including full size fridge freezer bed comfortable shower good with plenty of hot water Room was cleaned to a high standard big balcony with lovely views First morning turned the coffee machine on snd it tripped all the switches so maintenance were in our room all day until about 4pm trying to fix it so we couldn’t use the room all day Air con didn’t work we reported it but no one came to fix it so 9 days without air con in 26 degree heat was a nightmare air con is a priority when on holiday. we had to leave the patio doors open but there is a busy main road with bus stop outside our balcony so road noise was really bad also WiFi wasn’t great there was no mirror in the bedroom only in the living room next to the tv Pool - opens at 10am which ment no rushing to put towels down which was nice plenty of sunbeds and umbrellas pool was nice temperature pool bar/restaurant was good the life guards were more like security guards very strict rules David was friendly always coming round and chatting but the life guard who covered his days off was very unfriendly didn’t speak English do just thrust his phone in your face with a message Hotel - good location good selection of restaurants opposite the hotel all very good also nice supermarket opposite it’s a 10mins walk to main area there’s a bus stop outside caught the bus to Puerto de mogan Friday for market only €3.50 for 2 people well worth the visit. So although mostly good the main thing was no air con and noisy road so will not be returning

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“THINGS I OBSERVED”

Firstly the positives. The staff on reception (Juan in particular) were very pleasant and let us know immediately when our room was ready after an early flight. The balcony was huge with an absolutely beautiful view. We prepaid for breakfast which was very nice and the waitresses were very friendly… more

Firstly the positives. The staff on reception (Juan in particular) were very pleasant and let us know immediately when our room was ready after an early flight. The balcony was huge with an absolutely beautiful view. We prepaid for breakfast which was very nice and the waitresses were very friendly. I would definitely recommend paying for the breakfast. The pools is lovely and clean. The NEGATIVES:- we were a bit blindsided by having to pay a 100€ deposit for the room (being aged 51 and 58 respectively, I’m not sure what damage they expected us to do!) in addition, the room itself was somewhat in need of some TLC, bathroom door warped and sink cracked, awning over the balcony ripped and frayed) also, sheet on bed had some baked in stain which was very unsavoury. Now back to the pool. The young lifeguard was very helpful, he saw I had a walking stick and offered to stack two sun beds for me to make it easier for me to get on and off. However on day five we had an older guy who was downright hostile when my husband tried to locate one of our towels we had left the previous day. He spat “No English” at both of us when later I tried to ask him if he could locate an umbrella!! You don’t need to speak English to understand about five words like “umbrella, sun bed or chair!” Actually made us feel really unwelcome and I will be bringing it up with the management. LOCATION:- not bad, ANFI beach cost is 8€ in a taxi and is very beautiful and there are eateries across the road which are good. Would I come back? Probably, it wasn’t awful at all but it’s amazing how even one rotten apple can spoil the whole barrel. After all, if we are civil and polite it is not unreasonable to expect the same courtesy back.

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