Servatur Terrazamar & Sunsuite

“Favourite hotel”

Well this was our 12th visit to this amazing hotel, every time we come home we miss it more and more… We always stay in a room with a whirlpool outside and it makes the holiday the balconies are absolutely amazing and far superior to any other hotel. All the staff are lovely and so helpful, cleaner… more

Well this was our 12th visit to this amazing hotel, every time we come home we miss it more and more… We always stay in a room with a whirlpool outside and it makes the holiday the balconies are absolutely amazing and far superior to any other hotel. All the staff are lovely and so helpful, cleaners are amazing and never seem to stop, Food at the pool bar and the inside cafe are great value and always tasty. If I was to have one small complaint this time it would be that the whirlpools are supposed adults only but our next door neighbours seemed to have a small baby in there’s every night, which is quiet annoying when it’s supposedly no u18’s….. other than this we had the perfect holiday at this amazing hotel and have already booked again for our next stay

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“Overall good but some downsides!!!”

Having just returned from Terrazamar Sun Suites I would recommend as a decent base for holiday makers. Pros - Big spacious rooms, very clean both inside room and common areas, amazing location, Mogan Mall just across the road, shops, supermarkets, bars and restaurants all within a 5min walk, Takeaw… more

Having just returned from Terrazamar Sun Suites I would recommend as a decent base for holiday makers. Pros - Big spacious rooms, very clean both inside room and common areas, amazing location, Mogan Mall just across the road, shops, supermarkets, bars and restaurants all within a 5min walk, Takeaway, Bakery and small shop on-site really handy, pools great with plenty of beds available. Pool opens at 10am which avoids the 6am dash for beds, great 👍, WiFi signal good, kids could run phones etc no issues & Terrace was great, big and spacious.. Now for the cons - 1 bed apt has a room with 2 single beds, ideal for my son and daughter to share however, the Aircon unit is in the bedroom, above the bed, which means the rest of the apt is hot and stuffy! The main room has the pull out double, and this is honestly the worst bed I have ever slept on. It has wooden slats with a 5cm mattress topper, no mattress!!! My husband had to go for a sports massage to try and ease the pain and we are both in agony.. Staff are ok, not friendly but not rude. They seemed as though they couldn't really be bothered. I asked for another 'mattress' and this was given, but made no difference. The fan in the main room was noisy and rattling about all night, but helped a little. Pool bar staff (Jonathan) very nice and friendly, helped explain things but one of the waiters was quite rude.. Staff at the shop were lovely! Lifts are a faff, had to take 3 separate lifts to get to the pool, fine but they broke down constantly and I was stuck in the lift on 3 occasions, not much I expect the hotel can do about this though, just an fyi... Overall I would stay here again as we just used it as a base, but not sure I could handle sleeping on the pull out bed ever again!!!!

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“Great stay at the terezzamar royal suites”

Arrived late to the hotel , wasn't a problem . Quick and easy check in . We booked the royal suites which we found were quite high in the complex. 15th floor to be exact. The receptionist gave us clear instructions and a map to find our apartment. We had to walk through 4 complexes to reach our … more

Arrived late to the hotel , wasn't a problem . Quick and easy check in . We booked the royal suites which we found were quite high in the complex. 15th floor to be exact. The receptionist gave us clear instructions and a map to find our apartment. We had to walk through 4 complexes to reach our apartment block . I actually filmed the walk from reception to our apartment and it took over 10 minutes which doesn't seem long but when its everyday it gets a little tedious . Apartment was nice . Quite spacious but what made the holiday was the terrace ! Huge sunbeds and a whirlpool bathtub . Most days we didnt even go out we just sunbathed and cooled down in the tub . Very very quiet and private up there as there's nothing around . There is an exclusive pool for the royal suites but it wasnt open ! No point advertising it if its not open . It says it opens in the summer months only , it was june and 30 degrees what more summery can you get ?? The complex is very clean and well kept . If we visit again we would definitely book a ground floor apartment . The top floor royal suites are ok if you like walking around lot 😝 There's a small shop on site and the prices are really good . Some things were cheaper than in the local supermarkets . The pool areas were very clean and well maintained. Drinks at the bar were reasonable. Happy hour at the bar is buy 1 get 1 half price . We ventured out every night and found the square where all the sports bars were. Very loud and all on top of each other . Not for me . Some of the bars only take cash . If you go in the opposite direction there's the newly built mogan mall . Lovely area , more upmarket and some great restaurants . We visited the planet restaurant a few times and it was really nice and wasn't too expensive , around 50 euros for 2 people including drinks . We had a good stay just wish we booked a lower room to save all the walking around A visit to Puerto de mogan( little Venice) and Anfi is a must . Lovely places 👌

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“Truthful”

I had booked a private transfer from airport to accommodation. Got into taxi, got out 20 minutes later, got in to another taxi, had to wait another 30 minutes, other family booked to share with me was not happy!!! Felt very uncomfortable. Charged me half fare but there was 3 of them! Negatives, par… more

I had booked a private transfer from airport to accommodation. Got into taxi, got out 20 minutes later, got in to another taxi, had to wait another 30 minutes, other family booked to share with me was not happy!!! Felt very uncomfortable. Charged me half fare but there was 3 of them! Negatives, parasol broken, no hot water, plug in kitchen fell off, not very clean overall, stayed 4 weeks prior in sunsuites everything spot on. Requested late check out then day of check out told me no! Receptionist was very dismissive and gave impression he couldn't give sh1t! Shower room for guests leaving are absolutely disgusting, dirt, body filth everywhere, don't use shower without footwear. The dirt, flickering lights OMG be prepared. Positives are location. Sunsuites/Tezzamar 2nd time staying not sure I will stay again with you, this time too many negatives.

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