Hotel Roses Platja

“Wonderful hotel is dying”

We were loyal customers of the hotel. We have been there for many times. Due to the pandemic, we did not visit the hotel for three years and we were unpleasantly surprised by the changes that we saw in August 2023: 1. The buffet became meagre, especially of a dinner. You can see savings in everythi… more

We were loyal customers of the hotel. We have been there for many times. Due to the pandemic, we did not visit the hotel for three years and we were unpleasantly surprised by the changes that we saw in August 2023: 1. The buffet became meagre, especially of a dinner. You can see savings in everything. The menu of dishes became smaller, from the main dishes - fish, pork, poultry and rabbit. The menu has not changed for 2 weeks. They do not know how to cook rabbit at all, some kind of dried mummy. We did not see beef and lamb even once in 2 weeks. The choice of soups is limited, gazpacho, which was always wonderful in this hotel, disappeared. 2. The choice of fish dishes is also meager. There is no seafood at all, except in paella. 3. Regarding fruits there were melon or watermelon for dinner and apples. No peaches, no flat peaches, no grapes. This was in August, the time of the harvest. 4. The location of the hotel is really great because it is on the beach. The hotel has its own lawn under the eucalyptus trees, on which the sunbeds were placed. The lawn was always limited by a wooden fence and bushes on the sea side, which created a certain privacy for the hotel guests. We were very unpleasantly surprised that the hotel opened a through passage to the beach through this lawn in front of the hotel to everyone who wanted to, cutting down the bushes and opening a passage through the fence. The place became accessible to everyone and unsafe for safety of things. Previously a calm and quiet place turned into a passage tunnel. The access to this lawn, which belongs to the hotel, became accessible to everyone. If you go to lunch and leave the rented sunbeds, strangers immediately took it and sat for free for the rest of the day. In addition, strangers came to the lawn, just sitting on the grass and even with dogs. The hotel staff turned a blind eye to this, although previously outsiders were not allowed into this area at all. Accordingly, the trees now smell of urine, not eucalyptus. 5. The sunbeds and towels are now paid for, and the hotel saved on an employee who supported the sunbeds, cleaned the territory, and was a gardener. The sunbeds were given out by bartenders, who were very unhappy with this additional responsibility. In fact, if in previous years the lawn was always well-groomed, filled only with hotel residents, now there are 2-3 people from the hotel and a crowd of strangers. 6. There are no more entertainment programs in the evenings, they even removed the stage for this. Before that, the entertainment was every evening. 7. The once beautiful Spanish-style hotel has deteriorated greatly. The rooms are old, there are chips and damages on the furniture. The towels and bed linen leave much to be desired. The air conditioning system in the rooms also requires updating, as it clearly cannot cope with the load in the evening and at night, or the hotel is also saving on electricity consumption. 8. The hotel has introduced a fee for parking, which is 27 euros per day. 9. Considering that the price for accommodation has increased, and the quality of services has fallen catastrophically, we believe that the hotel's rating has dropped quite fairly. Summarizing all of the above, we can say that the change of ownership and management did not benefit the hotel. The hotel was supported by loyal customers who vacationed at the hotel year after year, where the employees were more friends than just workers. Now everything is focused on making money, customer centricity is secondary. It is extremely sad that such a wonderful hotel is dying.

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