Gran Hotel Reymar & Spa

“Fantastic week, don't hesitate to book.”

Stayed here 30 September for 1 week. Really impressed with the entire hotel and the staff too from start to finish. I requested a top floor room and was given one. I did pay extra for the sea view though. The food was brilliant. Breakfast was from 8am, buffet style and there was so much choice in... more

Stayed here 30 September for 1 week. Really impressed with the entire hotel and the staff too from start to finish. I requested a top floor room and was given one. I did pay extra for the sea view though. The food was brilliant. Breakfast was from 8am, buffet style and there was so much choice including Cava if you fancied it. Dinner was 4 courses with a selection of each and served from 8pm. Waiting staff were lovely and so efficient. There are lifts to all floors and a mini bus available if you need it. We had to request it to take us back to the small bus station in the town centre to get our coach transfer back to the airport. There were lots of beds around the pool which was so clean as was the jacuzzi. We went onto the beach most days which is so close by. Be aware the sun beds and brollies are 7.50 euros each. There is quite a steep hill from the road up to the hotel so bear this in mind if you have mobility problems. Tossa is a gorgeous small town with a maze of streets and lovely shops to wander around. The castle is amazing and well worth the walk to the top. There is a little train if you would rather ho on that. Don't hesitate to book.

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“Good”

This is a very clean and pleasant hotel. What makes it special are the bar staff - very attentive and accommodating and mega friendly. The food - we only had breakfast is good. Prices for drinks and snack - good value given the proximity to the beach. The pool is freezing😎. The only odd thi... more

This is a very clean and pleasant hotel. What makes it special are the bar staff - very attentive and accommodating and mega friendly. The food - we only had breakfast is good. Prices for drinks and snack - good value given the proximity to the beach. The pool is freezing😎. The only odd thing is air conditioning- yes there is a controller in room. But management decide what temperature and if you like it cool, then the answer is open the balcony door and let the sea breeze in. (Strange to me, never experienced before)

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“Nice hotel with great views!”

We travelled to Tossa De Mar with Jet2 for a seven-night stay at the Gran Hotel Reymar. Upon arrival, the transfer coach dropped us off at Tossa’s bus station and instructed us to wait for the hotel’s minibus. The transfer Rep had promised its arrival, but without specifying a wait time, we bega... more

We travelled to Tossa De Mar with Jet2 for a seven-night stay at the Gran Hotel Reymar. Upon arrival, the transfer coach dropped us off at Tossa’s bus station and instructed us to wait for the hotel’s minibus. The transfer Rep had promised its arrival, but without specifying a wait time, we began to wonder if it would arrive at all. After 40 minutes of waiting, I called the hotel, and the minibus arrived 10 minutes later. It didn’t seem that Jet2 had made the hotel aware of our arrival. We wanted to speak to the Jet2 hotel Rep regarding the minibus incident, as well as asking him about the resort. He had informed us via text that he would be in the hotel lobby at 9 am on Monday. However, it proved to be quite a challenge to find him; it was almost like a game of “Where’s Wally?” as he had positioned himself behind a large planter. It was as if he wished to avoid being seen! 🤭 His response to the minibus issue was disappointing. He claimed that Jet2 had no responsibility for the minibus’s reliability in picking up guests, stating, “Sometimes it picks guests up, and sometimes it doesn’t.” It didn’t say this on Jet2’s website, and it’s doubtful they would attract many bookings if it did. 🤔 On a positive note, the hotel offered fantastic views and the location was great! Our room was clean and modern with a big comfortable bed, but in hindsight, we wished we had booked a sea view. Unfortunately, our balcony overlooked the staff areas and the garden suites. The breakfast and bar staff, as well as the porters, were friendly. The housekeeping team was courteous and cleaned our rooms well. The hotel did have a few issues. Breakfast had limited vegetarian options, and our room lacked a ‘Welcome to the Gran Hotel Reymar’ handbook. Reception staff were unwelcoming, and the absence of pool/beach towels and room service was unexpected for a four-star hotel. We found only one English TV channel, and we even spotted a rat on the garden suite wall from our balcony. 🐀😬 In summary, our holiday was enjoyable and relaxing, but for us to consider a return to the Gran Hotel Reymar, we would want better customer service to English guests (as it appears they do for their Spanish and French guests), more breakfast choices, and amenities consistent with a four-star rating.

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“Let down by Cheap and Nasty Furniture ”

Service, cleanliness, location etc are excellent. Really rated a 5 but for the 1 star furniture in reception and lounge areas. The furniture in reception and 'lounge' areas is cheap and tasteless contemporary coloured plastic with formica topped tables. For a four star hotel I would expect much b... more

Service, cleanliness, location etc are excellent. Really rated a 5 but for the 1 star furniture in reception and lounge areas. The furniture in reception and 'lounge' areas is cheap and tasteless contemporary coloured plastic with formica topped tables. For a four star hotel I would expect much better quality furnishings. Maybe now that the season is ending, during the winter months the hotel could invest in some much better quality furnishings more in keeping with their four star superior status?

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