Protur Roquetas Hotel & Spa

“Great early May trip”

Awesome from start to end , great staff who are attentive and eager to help for anything , buffet and outside bbq / snack bar are perfect for food and drink . Junior suite was great , mini bar refilled daily . Loved the friendliness and helpfulness of all the staff , a credit to the hotel .

“Fantastic”

We are only into our 2nd day but what a experience We have stayed at numerous all inclusive hotels in Spain and Morocco but this hotel far exceeds. Mainly staffed by young people but they are a credit to hospitality, professional and friendly. I’ve never heard of this chain of hotels but I have ... more

We are only into our 2nd day but what a experience We have stayed at numerous all inclusive hotels in Spain and Morocco but this hotel far exceeds. Mainly staffed by young people but they are a credit to hospitality, professional and friendly. I’ve never heard of this chain of hotels but I have no doubt they will grow. We have a bigger family holiday planned in September and I have already suggested a return visit

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“Lovely family hotel”

Brilliant holiday for the first time as a family of 4. Loved the location! Beach was right across from the hotel and Plenty of bars about for a couple of cocktails when taking the kids for an afternoon nap. The staff were really good throughout the hotel, Food and drinks quality at the hotel was ... more

Brilliant holiday for the first time as a family of 4. Loved the location! Beach was right across from the hotel and Plenty of bars about for a couple of cocktails when taking the kids for an afternoon nap. The staff were really good throughout the hotel, Food and drinks quality at the hotel was of a good standard too. We upgraded our room to a junior suite which was worth it just for the huge terrace and hot tub with amazing views. We have stayed at lots of 5 star hotels over the years and would rate this as a good 4 star which was brilliant value for the price we paid. If your looking for luxury then this hotel isn’t for you, but it’s a perfect family hotel in a lovely location and we would definitely return.

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“It was ok… but it was NOT a 5-star hotel experience!”

The hotel itself is nice. Great location. Bus stop and shops are all very close to the hotel. Everyday different activities for kids and adults. Great access to the beach. Friendly and helpful staff. Great bonus was to have drinks in the fridge that were available for free (available on your mov... more

The hotel itself is nice. Great location. Bus stop and shops are all very close to the hotel. Everyday different activities for kids and adults. Great access to the beach. Friendly and helpful staff. Great bonus was to have drinks in the fridge that were available for free (available on your move in day, but do not get refilled for free. But we didn’t expect it in first place). Also, a great bonus and surprise was to get a birthday cake for my dad’s anniversary. The cake was delicious! However, cleanliness of the rooms’ floor wasn’t great. Maybe should say… it was actually bad. I couldn’t walk there bare feet, as all dirt would stick to my feet right away. In one of the rooms there were no toiletries, and we got them only on the third day after I had to follow up with reception a few times. Also towels weren’t replaced frequently enough. On some occasions we didn’t have full set of towels required. We also had a room with hot/jet tub. And in fairness, it does require a good repair or even replacement. As the jets in the tub didn’t work well, some were completely out of order. Also, it was madness when people were reserving sun lounges from early morning, when the pool isn’t open yet and despite the hotel rules that do not allow to do so. We were lucky to have a balcony with sun lounges in our room, so on the second day we didn’t bother to play this “game” anymore. The pool was nice, however the water in the pool was very cold. Also, kids eat ice creams and other foods by the pool, and freed up sun lounges sometimes had melted chocolate or ice cream on them. The food was ok. But not for vegetarians or vegans. The family were ok, but I ended up eating same thing every morning. And some days couldn’t find anything for my dinner, apart from some boring meals, like bread, some spaghetti/chips/rice that were always available. Even fresh salad, was just okayish. But that’s not what you expect from a 5-star hotel. Also, hot food wasn’t hot enough. Overall, the hotel is ok. But it’s not a 5-star hotel. Not even close. And I don’t think it’s worth to pay that much for a stay there.

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