Hotel Riu Palace Tres Islas

“RIU Palace Tres Islas”

We first stayed in this Hotel in January 2024 and we enjoyed our stay so much that we returned in April 2024. The second stay was as good as, if not better than our first stay. The staff, the service and the atmosphere at this hotel is fantastic and we will be returning again this year.

“AMAZING AGAIN 💕”

We came here in January this year . We loved it that much we returned in April for 10 days . The service from start to finish is amazing . All the staff are so friendly and accommodating, smiling all the time even though they do long hours . Nothing is too much trouble for any member of staff . ... more

We came here in January this year . We loved it that much we returned in April for 10 days . The service from start to finish is amazing . All the staff are so friendly and accommodating, smiling all the time even though they do long hours . Nothing is too much trouble for any member of staff . There is a variety of food each night . We booked a sea view that was absolutely amazing . The hotel is immaculate… the staff work so hard in all departments. The welcome at the hotel when you arrive is lovely , you automatically feel at home straight away .. the only negative comment I have is the birds that are around the food in the restaurant… the sparrows aren’t much of a bother but I saw the pigeons on a few occasions sitting in the bowls pecking food from the next one to it … it’s really a hygiene issue as they are sitting in food as well as pecking bits off … This wasn’t an issue in January .. maybe netting to keep them out of the restaurant…. This is now our go to hotel when we decide to have a holiday .. The beach is beautiful . Once again well done to all the staff and Thankyou for making our holiday amazing .

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“Beware of the Birds”

Visited the Tres Islas many times over the years and it’s saddening to see the standards and quality of food has drastically gone down hill. The hotel cleanliness can’t be faulted and the staff equally are first class. The Hotel is located in a fantastic location on a beach to rival any in the Ca... more

Visited the Tres Islas many times over the years and it’s saddening to see the standards and quality of food has drastically gone down hill. The hotel cleanliness can’t be faulted and the staff equally are first class. The Hotel is located in a fantastic location on a beach to rival any in the Caribbean, so great location , great Staff and exceptional cleanliness. Now the negatives Food quality has nose dived and we would rate 2star -3 star made worse by birds !!! Flying around dining room helping themselves to food which is set out for guests why oh why are the management not rectifying the Bird problem we even witnessed a bird stood in pasta helping itself !! The Management have to take the bird situation very seriously or do they not care about guests becoming Sick ? I would not recommend spending the circa £800 per couple going All Inclusive as it’s NOT ALL INCLUSIVE !! You can’t have Irish Coffee you can’t have fresh orange and all drinks for All Inclusive are copies of real thing given to Half Board guests So no Bailey,s just Irish Cream and the list goes on None branded drinks for All Inclusive guests. We are not drinkers and went A.I as it’s easier but £800 for two to be given lower class drinks . We stay in many hotels throughout the year H10 hotels A.I means A.I all branded drinks and treated no differently to Half Board Guests. For the Money paid more is expected and should be provided. Rooms are dated but clean Will we visit again ? Not until the Birds eating and contaminating food is sorted out .

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“Disappointed”

Having read the favourable reviews on Tripadvisor and having stayed at Riu hotels previously I was expecting the Tres Islas to blow us away, but sadly it didn't. On the positive side it is set in a picture postcard setting with fabulous beaches and spectacular views. The staff by and large were ... more

Having read the favourable reviews on Tripadvisor and having stayed at Riu hotels previously I was expecting the Tres Islas to blow us away, but sadly it didn't. On the positive side it is set in a picture postcard setting with fabulous beaches and spectacular views. The staff by and large were very friendly and helpful, particularly Pablo. The food was very good especially the a la carte offering. The bedrooms were large with plenty of clothes hanging/storage space and like the rest of the hotel were spotless. So far so good but now come the negatives. Firstly the hotel is tired looking and desperately needs a makeover. Apart from looking dated, there are tiles missing, flaking paint and faded paintings/prints everywhere. Our patio door was corroded and wouldn't close so we had a whistling noise . The bath was accessed via a fairly narrow gap so was slightly claustrophobic and not ideal for anyone with mobility problems. Although the sales blurb mentions a mini bar that is updated daily, it wasn't. I don't mean wines and spirits, I just mean plain and sparkling water. Likewise the milk, tea and coffee weren't replaced until I left a note in Spanish asking for them and even then I got herbal and mint tea instead of normal breakfast tea. One other negative was the presence of birds in the dining room. They were allowed to fly in and out, peck at food on used plates and at the buffet tables and I saw a bird poop while I was going to get a dessert before deciding against it after a sudden loss of appetite. The final thing that disappointed us and other people we met was that all inclusive (AI) customers are definitely treated as second class citizens. To illustrate the point we asked for a coffee and an amaretto after dinner on two occasions. On the first occasion we ordered at the piano bar and the waiter came with two half filled coffee cups, a jug of warm milk, two glasses and a bottle of Disaronno which he opened in front of us before pouring a measure into each of the two glasses. He then began to present us with a bill before realising we had AI wrist bands on. On the second occasion we ordered, we were presented with the AI version, which comprised two machine made coffees ready milked and two amarettos which clearly weren't Disaronno . I would add here that the general quality of the drinks was questionable, for example Pina coladas part made by a drinks dispenser. I would stress here that we didn't choose AI because we are boozers because we aren't. Instead we chose it because we could budget our holiday better, because it includes lunch and finally because we didn't have to keep signing and retaining documents. Certainly I would have been happy to pay more for a better service / better quality of drink but as it is, unless the Tres Islas addresses the main issues highlighted, we won't be going back.

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