Sbh Maxorata Resort - All Inclusive

“Mixed feelings about hoilday”

The hotel has a very nice layout, plenty of pools, sunbeds, our room was very spacious, cleaned every day, more than happy with food, the bar manager was always happy and helpful, and the gentleman who served the eggs in the morning also very happy and cheerful, also a couple of female bar sta... more

The hotel has a very nice layout, plenty of pools, sunbeds, our room was very spacious, cleaned every day, more than happy with food, the bar manager was always happy and helpful, and the gentleman who served the eggs in the morning also very happy and cheerful, also a couple of female bar staff always very good, but I did find the drinks terrible, I could not get an answer as to why all sprits were only 20 vol alcohol, if its hotel policy Tui should make hoilday makers aware, they were truly awful, the entertainment was good if it were an act that was not the resident entertainment team, the resident entertainment team were very good with the children, but hopeless with adult entertainment in the evening, very disappointing.

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“Honest and balanced opinion”

We deliberated whether to book this hotel after the poor reviews the hotel has received, we went ahead anyway and booked a week away. On first impressions the hotel looks pretty good, checking in was swift and the room was very well laid out and equipped. The reality is with any hotel, if you loo... more

We deliberated whether to book this hotel after the poor reviews the hotel has received, we went ahead anyway and booked a week away. On first impressions the hotel looks pretty good, checking in was swift and the room was very well laid out and equipped. The reality is with any hotel, if you look through a critical eye there will always be something not up to expectations, this is natural, I very much doubt that any hotel in this price range is perfect! Based on my stay, here is my balanced opinion: Pros: 1: The hotel has numerous pools including an infinity pool which is very nice and overlooks the sea. 2: Food is more than adequate and enough variety. Yes some dishes are Luke warm but it’s a buffet. Reality is what is available at each meal time is definitely more variety than we would have at home so nice to have choice. 3: Entertainment team are great during the day, they make lots of effort. The evening entertainment is not great so we found ourselves wandering out for a walk or going to bed early. 4: there is an onsite gym which is well equipped and overlooks the sea, very good to have this along with the onsite spa, sauna. 5: offsite parking which is always handy and a short walk into the shops and a few bars. 6: Drinks at the bar have been good, some have complained about alcohol content (25%) which is bonkers in my opinion, that’s more than enough unless you need that extra alcohol content! Cons: 1: The pool areas are great but they should be cleaned regularly, it isn’t nice coming down in the morning to full ashtrays and dirt on the floor from the previous day. I’d expect the entire area to be washed down and disinfected as a minimum every evening. Sun loungers and furniture are becoming dated and worn with some parasols not working for example. 2: A guest should not have to pay for beach towels or for them to be changed, it cost €10 euro refundable deposit and €1 each to change over. Not a lot you might say but the point is this should just be included. 3: The hotel gets battered by sea salty air so inevitably signs of paint coming off the walls etc but this is normal and the maintenance team were out most days touching up. So in summary, we have enjoyed our stay here, every hotel will have some points to improve on that is natural. Make the decision on a balance of the reviews not the ones that complain alcohol content is low in some drinks or there wasn’t a spoon on the table at dinner, some reviews can be petty and over critical, others more balanced. Overall, thanks for having us SBH.

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“Bit of a mixed bag”

Bit of a strange one this, we arrived late at night 12.30, and only a night porter to meet us , just give us a rough idea in broken English where room was, got into room nice room lovely and clean open balcony just pitch black. ?? No water in fridge but of a bummer we been on the go for hours, on... more

Bit of a strange one this, we arrived late at night 12.30, and only a night porter to meet us , just give us a rough idea in broken English where room was, got into room nice room lovely and clean open balcony just pitch black. ?? No water in fridge but of a bummer we been on the go for hours, only the following morning was the true view of the room apparently, all we were looking at was a bomb crater, I complained eventually a day later were moved to a lovely room with view of sea and pool, again the rooms clean and quiet at night time we were in the annex block opposite reception. As it happens I think this block is one of the best, because some of the other rooms are far away from everything as the floors go down to -5 from reception closed to the gate for the beach but far from main complex. No British TV available in rooms. The cleanliness of hotel is good apart from some paint needs touching up here and there, meals are served in one main buffet restaurant which I found ok, being used to all inclusive food I try anything but was occasionally cold and not refreshed enough, They do advertise an Asian and tapas restaurant but they are the same venue just use different doors to get in 🫣. Tuesday Wednesday tapas Thursday or Friday Asian but you have to book on Sunday as bookings go quick. Food at snack bar by pool was fairly good and availability good, There are about 3 bars, poolside bar this by infinity pool if you using pools on other side you have to walk around for drinks, they serve certain cocktails, beer and soft drinks are self serve also, if you want no alcohol beer they serve you Heineken 0.0 in bottles. Evening time there is a bar opposite reception that is quite with just a large TV screen on silent this open till 11pm. The other bar is in main entertainment room which is open till 12 all inclusive then pay till 1am, Bar staff were friendly and worked hard but could do with a few more, we found and a lot of couples also said that the drinks were very weak. The entertainment crew were busy around the poolside and children club seemed busy but the evening entertainment was really poor. Don't really think the pools were heated but they were ok when in as weather was hot, salt water pools, one thing I did like about hotel was never a problem getting a sun lounger but I don't think hotel anywhere near capacity. Sitting areas had smoking areas, but a lot of birds hang around them. So to sum up hotel clean, staff polite but could do with more, food was ok you will not starve, rooms bright beds comfortable shower strong and hot, maids will clean every day if needed, and nice and quiet again not sure if that because we in the plus floors not the minus floors. Location of hotel nice long beach just across road and plenty of shops within walking distance both designer and market stall type, supermarket just down road. The hotel and resort seems to cater a lot more for German people than the British, is that a plus or a minus you decide. We met some lovely British couples but also met some misreable other Europeans shall I say, they very rude. This resort a bit of a trek from airport but it is very sandy and does get hot but there usually a breeze to cool you down. Be careful at airport we 2 kilos over cost us £48, We enjoyed ourselves for what we paid was worth it but not sure if we return, mainly due to atmosphere in hotel, very miserable people and entertainment poor. Hope this helps..

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