H10 Timanfaya Palace

“Great stay”

We were staying in beautiful sea view room, with the biggest bed we have ever seen! I have requested quiet room and it was delivered. Room was very spacious, modern and clean with big wardrobe and secluded balcony. We booked AI and I can honestly say it was so worth it! Food was delicious with wi... more

We were staying in beautiful sea view room, with the biggest bed we have ever seen! I have requested quiet room and it was delivered. Room was very spacious, modern and clean with big wardrobe and secluded balcony. We booked AI and I can honestly say it was so worth it! Food was delicious with wide range of seafood, meat and veg, chesses (so lovely chesses) choices with each meal. We were staying for 11 nights and we did not get bored of it. Very nice wine and branded spirits in all bars. We truly enjoyed our holiday. There was only one bad point mentioned in many reviews already - Long trousers for men at dinner time, it is really uncomfortable in our opinion.. Tailored shorts would be as good, especially there was no rules for ladies and we have seen quite few very ripped jeans shorts at dinner time. I would still highly recommend Timanfaya Palace to everyone!

less

“Returning visit”

This is our 2nd stay at this hotel prior to our arrival I inquired about privilege. But decided it was not for us when check-in the gentleman on reception said we would be upgraded but told him we wanted to stick to our original booking high floor with sea view, he immediately changed his attitud... more

This is our 2nd stay at this hotel prior to our arrival I inquired about privilege. But decided it was not for us when check-in the gentleman on reception said we would be upgraded but told him we wanted to stick to our original booking high floor with sea view, he immediately changed his attitude towards us told us we would have to get what room we were given he explained nothing regarding the services of the hotel as we arrived late was not told cold food was available as we're other guests whose arrived with. Now my view on the hotel it was 6 years ago last time we stayed. Rooms are spacious and comfortable although I had to put all terrace furniture out and put washing line up .maintenance of room cleaning is excellent ladies do a good job.Food in the restaurant is very good you will always find something to eat. Regarding the sunbeds people go down at 8am and sit there until 9.30 I found unless you did this you couldn't sit where you wanted. The hotel entertainment is ok enjoyed some of the acts all the waiting staff are excellent and friendly. This is the only hotel we have returned to in 33 years of traveling. Not sure if we will return but love lanzarote.

less

“ANOTHER LOVELY HOLIDAY AT TIMANFAYA PALACE”

Another lovely holiday at this hotel, there are so many lovely hotels out there, but this place just ticks the majority of boxes for us, hence we keep returning. Its ADULTS ONLY that's a must have for us. No race to get sunbeds, the rule of no towels on beds befote 9.30 without your bum being ... more

Another lovely holiday at this hotel, there are so many lovely hotels out there, but this place just ticks the majority of boxes for us, hence we keep returning. Its ADULTS ONLY that's a must have for us. No race to get sunbeds, the rule of no towels on beds befote 9.30 without your bum being on them is brilliant and it is enforced. Plenty of space between sunbeds you are not on top of one another. Food is generally very good with plenty of choice. We ate in the Kasbah a few times, first time was very good, second visit was a little underwhelming but could just have been the choices I made. Lunchtime in the pool bar/restaurant was also very good. Nice food and good service. Drinks are the best I've ever encountered in a four star hotel. Branded spirits along with good quality mixers. Rooms are clean and comfortable, we requested mattress toppers in the morning and they were fitted when we got back to the room that afternoon. Staff - what can i say, exceptional. Pepe is amazing, he misses nothing, always seemed to see us on arrival at the buffet and guided us to a table. The waiters in the Piano bar and disco bar are brilliant never had to wait for drinks. The room cleaners are thorough and work extremely hard. Entertainment some nights better than others, we have been a few times, so I suppose we've seen it now. My only gripe - we love to sit out on the terrace after dinner but as I mentioned in a previous review the furniture needs updating. I understand the need for heavy furniture due to the windy conditions but my husband did cut his leg on the metal of one of the chairs this year and some of our clothing also got stained from the wrought iron. The terrace has beautiful views and we enjoy sitting out, let's face it how many nights can we do this in the UK.

less

“Retirement Village Abroad!”

Not for anybody younger than 70. This is absolutely a retirement village abroad. Adults only shouldn’t mean pensioners only. I am 33, my partner 32 and there were perhaps a handful of people around our age. This is not to say that the guests aren’t pleasant, but the hotel is completely catere... more

Not for anybody younger than 70. This is absolutely a retirement village abroad. Adults only shouldn’t mean pensioners only. I am 33, my partner 32 and there were perhaps a handful of people around our age. This is not to say that the guests aren’t pleasant, but the hotel is completely catered to this generation. ENTERTAINMENT The entertainment is beyond terrible - Elvis, Bingo, etc. The “disco” room where the entertainment happens looks like a Mecca Bingo hall from Blackpool in the 1960s. It is serious need of an update. The entertainment is catered purely to OAPs. The upstairs piano bar was ok, they had a saxophonist one night which was great, and then just piano/singers another few nights. Much more of a relaxing vibe there, but very much still boring. ROOMS We were initially given a basement room (room 8). As soon as we walked in it smelled of damp and was horribly outdated. To the hotel’s credit, we complained and were moved the following day. The room we moved to was floor 1, so had more natural light and didn’t smell. Do not accept one of these basement rooms if they give it to you- we heard so many people complain about their clothes and towels smelling from the room and lack of sunlight. You’re paying a premium and these rooms are so horribly unacceptable. I can’t believe they’re still allowing people to stay in them. The hallways were horrible- blue felt carpet that resembles an old snooker table. Dirty and looks cheap and terrible. The entire hotel is extremely dated. FOOD Average, at best. Main buffet room is overcrowded, and outdated looking. It’s anxiety-inducing at breakfast and dinner because of the amount of guests and lack of space. Lunch is quiet. The outside bar/snack area was our go-to for lunch. No complaints here. Perhaps only more would be to have a bar actually outside, where you don’t have to walk inside to get a drink to take by the pool. The restaurant downstairs (Kasbah) which you can book was ok, but was clearly very confused in its menu. You can see that it started off as more middle-eastern and then called it “fusion” to cater to older people and include more common menu items with zero fusion element. Unsure as to what ‘duck confit’ and chicken tikka masala have to do with Middle Eastern food. OVERALL I would not come back. We booked based on all the glowing reviews on here, and the pictures, but had we known that it was catered to a much older generation we would never have booked. Hotel is extremely dated and stuck in some strange time loop. For the premium you pay, it is 100% not worth it at all. Unless of course, you are over 70, enjoy the music-stylings of bad Elvis impersonators and like the taste of bland food. Positives: 1. Outdoor area is nice. Great pools, on the sea front, plenty of sun beds. 2. Premium branded drinks/spirits included in AI, which is fantastic. That’s where it stops.

less