H10 Timanfaya Palace

“Return visit”

Just returned from our fourth visit, first time privilege and booking direct with the hotel. Couldn’t fault the hotel. Easy to book online, prompt response when emailing before arrival with room request. On arrival met with wonderful reception staff. Lucky to be allocated one of the newly refurbi... more

Just returned from our fourth visit, first time privilege and booking direct with the hotel. Couldn’t fault the hotel. Easy to book online, prompt response when emailing before arrival with room request. On arrival met with wonderful reception staff. Lucky to be allocated one of the newly refurbished rooms. Very impressed with this, so light and like the new fridge /coffee area. The hotel has brilliant staff, Daniel and the excellent Kasbah staff , Angel, Jose and the other La Geria staff and Paola in the clubhouse It’s so good to be recognised from previous visits and to see the same staff. My husband made use of the gym and thank you Jose for having the time to chat to him. Look forward to returning next April if not before if we can fit a break in.

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“Pablito ”

Stayed 10th April for 14 nights, the room was clean a tidy, due to the lovely women that cleaned 156, rooms are getting refurbished but it was near us at the time so we will see at Christmas what there like. Food freshly cooked by the chef's are a must,restaurant good.poolbar excellent. Most of ... more

Stayed 10th April for 14 nights, the room was clean a tidy, due to the lovely women that cleaned 156, rooms are getting refurbished but it was near us at the time so we will see at Christmas what there like. Food freshly cooked by the chef's are a must,restaurant good.poolbar excellent. Most of the staff are funny and friendly Food good ,drink excellent, chef's great. Grounds clean and tidy, pool freezing 🥶 but being our 4th visit, we are aware of this. Entertainment, superb, the night time staff piano 🎹 and disco work very hard to make your night enjoyable, see you boxing day 😀

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“Great experience”

We stayed at this hotel for the first time and we were very impressed by the cleanliness everywhere from our room to all the public areas. I don’t drink alcohol but having checked the drinks menu there a few zero alcohol choices such as tanqueray gin % which is very forward thinking. The staff ar... more

We stayed at this hotel for the first time and we were very impressed by the cleanliness everywhere from our room to all the public areas. I don’t drink alcohol but having checked the drinks menu there a few zero alcohol choices such as tanqueray gin % which is very forward thinking. The staff are very accommodating and nothing seemed to be too much trouble. Booked again for next April 😀

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“Unrelaxing...”

Unrelaxing... Basically by this I mean the refurbishment work being done at the hotel, we were woken every day before 8am by the builders as we were in the block they were refurbishing. Now I was informed prior to our visit by TUI and we could have changed our holiday free of charge but they did... more

Unrelaxing... Basically by this I mean the refurbishment work being done at the hotel, we were woken every day before 8am by the builders as we were in the block they were refurbishing. Now I was informed prior to our visit by TUI and we could have changed our holiday free of charge but they did mention it would be minimal interruption but it wasn't, not whilst we were there, unfortunately. The section we were in also didn't have a carpeted area outside the room so you could hear everything, the cleaners buggies, peoples suitcases, talking, it just wasn't quiet as everything echoed. Yes as people have mentioned, the staff are good but I haven't really been to a hotel which didn't have good staff. The one thing that I found with the staff at this hotel is they are very observant, which made their service attentive. Our room was spacious and very well cleaned but dated, as was the hotel in areas. The only thing I found odd was there was only one chair in the seating area but there was two of us which didn't make sense. Yes we could sit on the balcony and we did have a lovely view of the pool and sea view, but when you sat on the chairs on the balcony you can't see out, you are looking at the back of a wooden balustrade. The shower in the bathroom was great though, lots of lovely hot water and a great water pressure. Our room hadn't been refurbished. PS – if you find your bed a little hard like we did, request a mattress topper and they will put one on for you. Pool towels are complimentary, you just pay a euro for a replacement, which is a fair price. Yes you have to pay for a safe, I think it was 17 euros for the week, which is nothing really if you value your possessions. The restaurant was the other part of our holiday which stressed me out. Basically, our first breakfast was a nightmare, we ate late as we went for a walk before breakfast. It was rammed, too busy, although in a plus side to the workmen starting early we went down early for breakfast and it was lovely at 8am. Lunchtime was nice, quiet and civil too. Evening meal again a nightmare, rammed and too busy. The food is plentiful, there is lots of variety, it did seem to go cold quickly once plated, but ensure you collect a hot plate and this helps immensely or use one of the microwaves to heat it up which are available. Although it probably goes cold whilst you are navigating around what you want to eat, as it is a buffet service. The busy times are obviously not the hotels fault as you are feeding a lot of people and you can't predict a time to go for the best for it to be quiet and non-stressful at evening meal. Maybe a time slot at this time of day to reduce the amount at one time would be ideal, then it wouldn't feel like a free for all. We were all inclusive and you get to eat in the Kasbah restaurant, thoroughly enjoyed this meal. Everything from the service to the food was excellent and not stressful as it is waiter service. Pool bar restaurant was nice, this was waiter service at lunchtime with a more fast food type menu (burgers, wraps, pizza, fries etc) Coffee shop was good too, did some nice drinks and cakes. We never went in the disco bar to see the shows, it just wasn't something we wanted to do and spent our time at the piano bar. This part of the hotel to me was charming and the service was impeccable. Enjoyed listening to the entertainers that played every night and loved watching a few of the guests dancing to the music. Only one night was it spoiled when Elvis was in the disco bar and you couldn't hear the entertainer in the piano bar that night, because it was too loud. The hotel has a unusual layout with different areas on four different floors. The pool area was as mentioned no reserving of sunbeds until after 9.30am. What we did find amusing was watching people sitting early morning at their designated spot (which they get every day) until 9.30am then going for breakfast. Although, as usual there is always the odd people who get a sunbed and leave it empty after 9.30am. I must admit the pool area was very spacious and the sunbeds were of good condition and everyone got an umbrella too for if you wanted shade. You don't need to grab a sunbed early as there are more than enough to go round at any time of the day, which is a plus. As this is my review others will have a different perspective and I am trying to be as open and constructive with ours. There are numerous people who go year after year, as it is priced very well for the service you receive. I hope it doesn't read too negative as this hotel does have a lot of plus sides, and I wouldn't say I wouldn't recommend it, but it was just a hotel that basically it just wasn't for us. You can't please everyone I know, that would be impossible.

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