Costa Calero Hotel Thalasso & Spa

“Lovely relaxing week”

We stayed here for a week end April / early May for our first visit to the area. The three things which are important to us are, Hotel (facilities, rooms, cleanliness), Food (options and Quality) and the Hotel location. Any entertainment we take or leave, perceived happiness of staff is not a dea... more

We stayed here for a week end April / early May for our first visit to the area. The three things which are important to us are, Hotel (facilities, rooms, cleanliness), Food (options and Quality) and the Hotel location. Any entertainment we take or leave, perceived happiness of staff is not a deal breaker and sunbed wars happen in lots of places, that is down to people not the hotel. So here are my thoughts on our week: Hotel: Beautiful and well maintained hotel. Room was spotless, plenty big enough and a lovely balcony overlooking the pool and beyond. No English channels on the TV ( think that’s is everywhere in Canaries right now) but we don’t watch it, only useful to catch up on the news. Location: we wanted quiet with a few bars nearby for a change of scenery. Absolute lovely location and the harbour area was enough for us. Walk back up was a test for our 60 year old legs. Food: only slight negative on the week. We knew before travelling the main restaurant was closed. There were a few nights when there was delay in getting a table but not excessive (although a few guests did have a problem). There are plenty food options at breakfast and dinner, we were HB. However it was all a bit cramped and the presentation of the food as well as access to it a bit restricted due to long queues and being able to get at each cabinet. Breakfast was no problem and plenty of choice. I will visit again to see if the opening of the new restaurant makes the evening dining a better experience. Next time I will go AI, it was unclear what drinks or costs were, we didn’t realise each area had a price list on the QR code. A lovely relaxing week in a lovely hotel which could have been improved if the main restaurant was open

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“Great Location”

This was our 3rd visit to this area and each time stayed in different hotels. We chose this one this time as its quite close to the marina which is beautiful. The rooms are spotlessly clean but there are no tea and coffee making facilities which i find strange in comparison with other hotels. You... more

This was our 3rd visit to this area and each time stayed in different hotels. We chose this one this time as its quite close to the marina which is beautiful. The rooms are spotlessly clean but there are no tea and coffee making facilities which i find strange in comparison with other hotels. You can hire a kettle from reception but there is a 30 euro deposit. Also bear in mind. If you are all inclusive, uou should get bottled water in the room. We didn't get any for 4 days until we enquired but even then, we had no bottle opener in the room and obviously no one had checked if we had. In the end another guest lent us one. The food is OK if not a bit limited. I do understand that a refurbishment is taking place and they are doing their best with the space they have. Another thing I find strange is having to leave a deposit for towels and pay for your safe deposit box. It also has to be paid in cash??? Again, never heard of this in this rating of hotel either. Staff are friendly and the pool area is spotlessly clean. There are plenty of sun loungers. Would recommend this hotel but make sure you have cash when checking in

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“Family of 6 adults & Baby - June 2023”

Visited as a family of 6 adults (3 couples and 1 baby). Great pool areas - we mainly stayed at the smaller pool with grass and a bar but just up the steps was a busier pool, with entertainment great for children. Another quiet pool close to our room which we did not use. Food - good variety and... more

Visited as a family of 6 adults (3 couples and 1 baby). Great pool areas - we mainly stayed at the smaller pool with grass and a bar but just up the steps was a busier pool, with entertainment great for children. Another quiet pool close to our room which we did not use. Food - good variety and hot. Ate out a couple of times but purely for a change of scenery - nothing to do with the food at the hotel. Also a good variety on drinks, cocktails and cider available on the AL. Only downside is the main bar can get quite busy, queing for 15/20 minutes. The bar in the evening was also very busy, queing for around 20/25 minutes which meant getting a couple of drinks each time we went. Cleanliness - 5/5 - no faults with the cleanliness and the cleaners do an Excellent job. Always a quick turn around for the daily clean in the room. I would recommend this hotel to small families/ couples. We went as all inclusive and do not feel we missed out not being prestige.

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