Sol Katmandú Park & Resort

“Amazing Holiday”

This was one of the best hotels av been to with my grandson, he absolutely loved every part of it, the water park was amazing the funny house ,he had me in there 4 times a day ,the staff were amazing, the food was great also but most of all we had the best holiday ever, my grandson is 10yr now and… more

This was one of the best hotels av been to with my grandson, he absolutely loved every part of it, the water park was amazing the funny house ,he had me in there 4 times a day ,the staff were amazing, the food was great also but most of all we had the best holiday ever, my grandson is 10yr now and each year I take him away in the summer holidays for 10days at a time, we have been everywhere but this time my grandson picked this hotel to go back to, he's Autistic and they catered for this which is new to me, were going back on the 24th August and he can't wait, it's very central to the shops and beaches.

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“Average”

Went here first week of August On the whole the resort is ok ALL staff polite and very helpful but a big thank you to Carmen and the bar staff Reception staff all polite and helpful as were the restaurant staff Restaurant was all very good and I personally thought the selection of food was very… more

Went here first week of August On the whole the resort is ok ALL staff polite and very helpful but a big thank you to Carmen and the bar staff Reception staff all polite and helpful as were the restaurant staff Restaurant was all very good and I personally thought the selection of food was very good apart from some negative reviews on the food We had temps of 33c plus all week and it seemed the air con on bar , lobby and restaurant was either non existent which made it uncomfortable The basis rooms are basic We shared ours with a grandchild and there is not much storage space for a 10/14 night stay. The air con works in the room but they are old systems and did not get it cool enough for me. They seem to push room upgrades and that’s what I think they want. All the facilities in the on site theme park are very good However the zombies show shares the same room as another show which results in long waits whilst they empty one show for the next ? The main pool was closed twice due to a child probably pooing in the pool despite numerous signs saying pool nappies must be worn with free nappies available . Granted this is not really the hotels fault. Our room faced onto the nearby large BCM nightclub and this is very noisey when the club empty’s The day before we left about 30/40 gypsy travellers all booked in Extremely noisey and rude in the restaurant and have no idea what a Que is for the good or the bar. Kids show at night is not as good as a zafiro or H10 resort and the later shows a bit repetitive during the stay. Hotel is in a good position with beach, bars and restaurants all nearby It’s was all just about ok but don’t think I would return in a hurry

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“First family holiday abroad, bit of a letdown”

I stayed here with friends 10 years ago and had the best time. I always said if I had kids I'd bring them one day. That's what I did and wish I hadn't. There are many great parts of the hotel, lots which my kids loved, but many issues that have made me not want to stay again. Our first issue star… more

I stayed here with friends 10 years ago and had the best time. I always said if I had kids I'd bring them one day. That's what I did and wish I hadn't. There are many great parts of the hotel, lots which my kids loved, but many issues that have made me not want to stay again. Our first issue started at check in, we arrived at 1.30am but took nearly an hour to get in our room as we had to go back down 4 times to get our room key to work, my partners still not being fixed till much later. A bonus however is your room key is in your wristband so you never have to worry about losing your key or looking yourself out. Reception has not been the best since we have been here. We had no information given to us at check in about upgrades, entertainment times or anything. However, when waiting in line for a query I had on a later day, the family in front of me had all that information given at check in. We have asked Reception different things about during our stay and multiple times that information has been incorrect, resulting in us missing activities. We went to reception to enquire about meals for our last day as we had been informed breakfast would be our last meal despite not getting a transfer till 8pm. I asked and was told reception can't deal with that, speak to guest services, the manager is in there now. I spoke to the person in there, he wasn't the manager, just a guest borrowing the office. Going back to reception, I spoke to a different member of staff who said we would have to come back to get tickets tomorrow. Whilst the entertainment team is great, and my boys loved kids club and I can't speak highly enough of how good they are with the kids, the entertainment is rather repetitive on an evening. It's essentially the same show in different costumes. Except the foam party on Friday night which my eldest especially loved, shower no, foam party yes. I do have a complaint regarding Wednesday nights entertainment. It's a fun fair themed night that you have to pay extra for to join in. We went to reception to ask if there was any alternative entertainment for the evening, they informed us the fair was it so we left for the night. Upon return, we found out there was an act on stage that the last bit of we enjoyed and we would have stayed on site if we had been given correct information. The characters coming to visit during the day and on an evening was a highlight for my kids though. Food is very repetitive, I didn't travel to another country to have a roast dinner. Dinner very much seems to be left over lunch. The whole variety mainly constitutes different fish, which if you don't like, you don't have many other options. It has your typical chips, nuggets and pasta, but is very basic. The place itself is spotlessly clean, except housekeeping didn't come to our room for 2 days. The facilities are great, the upside down house, the 4D rides, the splash park were all so much fun, and my kids had a great time. I think we went to the upside down house every day. You do have to upgrade €15 per person to go on the golf or the laser quest which we didn't do. The pools are lovely, slightly cold but appreciated in 30°C. There is a baby pool and a big pool, quite deep with the shallow end being 1.30m The room we had, despite being a family room, is rather small, with only a juliet balcony and we we couldn't warrant the amount to upgrade, but be aware, space is very limited. There seems to be many hidden expenses throughout the hotel, popcorn machines, candy floss machine, attraction upgrades, room upgrades, all inclusive upgrade. The token system for drinks is also very frustrating. Upon check in, you get a token for your drinks, you go to the bar and they give you a drink. If you lose your cup or token, the sign says a 1€ charge. This rule isn't heavily enforced, however the explanation of the token system wasn't explained at check in and I had to go and ask. It's a silly system, we started the holiday with 4 tokens and ended on nearly 30 by taking back cups other people had forgotten and getting their tokens, and a family leaving gave us their tokens. The drinks selection is pretty decent, but you have to upgrade for named brands, my partner loved unlimited sangria, and my kids loved unlimited slushies. Whilst my kids have had a great time, and as a family we have made many wonderful memories, I cannot see us booking this hotel again. I would likely visit katmandu park for the day but stay in a different hotel.

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“Good holiday overall but not the best experience”

We stayed in the resort from Sunday afternoon until Friday morning. Me, my partner and our 4 year old son. When we arrived, I found the welcome to be not so great from the staff. The room wasn’t ready apparently so we waited for a while and a staff member told me to try again around 2.30 and when… more

We stayed in the resort from Sunday afternoon until Friday morning. Me, my partner and our 4 year old son. When we arrived, I found the welcome to be not so great from the staff. The room wasn’t ready apparently so we waited for a while and a staff member told me to try again around 2.30 and when I asked I was told it’s not ready. I know check in is 3pm but I truly believe the rooms were ready before this point. Other people staying told me they paid 40 euro extra to get into their rooms earlier. I didn’t even know it was an option. Kids club nor entertainment wasn’t really explained to us. The information is on the tv next to the check in desk but it would been a lot nicer for this to have been explained to us. The kids club is only for 1.5 hours in the morning and the evening and I didn’t even know where it was until we came across it by the pool. Overall, it was a good holiday for us but let down significantly by the entertainment aspect. Evening shows were a huge let down. I thought there would be entertainment throughout the day but there wasn’t much from staff at all. Our last night was the circus night and it’s wildly mislabelled. It was about four games stationed around the outside area and you played to win points. I thought it was very cheeky that we had to pay one euro per ticket and it’s one ticket per game. The prizes were upwards of 500-600 points and 3,700 for teddies etc. For the price I paid to stay all inclusive, I thought this was ridiculous. The rooms are cleaned every day which was a huge bonus. I will say we had a standard room which had two single beds that seemed like trundle beds? And a pull out single sofa bed and my god they were all so uncomfortable to sleep on 🙈 People were also running through hallways and banging and shouting at all hours. At one point there was a young kid scaling the side of the stage lights and the parents nowhere to be seen. I know the buffet has set hours and there’s a snack bar but after 10pm there is no food available at all. My four year old had a great time and loved the splash pool but I was expecting so much better from it and won’t be returning.

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