Iberostar Cristina

“Superb hotel and staff!”

Probably one of the best hotel food experiences we've ever had! Such a great experience from the moment of check in (welcome drinks offered immediately with a warm greeting by the wonderful concierge) to departure. Every member of staff spoke whenever they passed you and went out of their way to ... more

Probably one of the best hotel food experiences we've ever had! Such a great experience from the moment of check in (welcome drinks offered immediately with a warm greeting by the wonderful concierge) to departure. Every member of staff spoke whenever they passed you and went out of their way to help.

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“Good family break”

I would say this is a very good hotel - things run efficiently and with good training: - the reception is nice and staff friendly with speak many languages - food is outstanding - fresh meat, veg nice , breakfast is outstanding, variation of specialities probably AI food I E ever had and it was... more

I would say this is a very good hotel - things run efficiently and with good training: - the reception is nice and staff friendly with speak many languages - food is outstanding - fresh meat, veg nice , breakfast is outstanding, variation of specialities probably AI food I E ever had and it was never that busy I think in summer they have 2 shifts - bar is lovely with small snacks throughout the day - evening entertainment changes each night - some nights were more kid friendly like circus - faculties like tennis and padel were good but you have to pay for them and not cheap 16 euros - taxis were way more expensive than I realised at least 20 euros into town and 15 to shopping centre - aquarium is about 20 mins walk but again incredibly expensive circa 100 euros for 4 - location is good near beaches and bars / restaurants I imagine it is pretty “lively” in summer but out of season perfect - outdoor pool was freezing but ok to splash if weather is warm - playground was fun for little ones but kids club seemed a little quiet let’s say Some advice for management: - create singles table for solo travellers - buy in some 0.0% beers (0,5% is not the same for a teetotaller) - explain yiu have to pay for safe and towels when you check in - I would make a bigger deal of tennis and padel - offer coaching, games, social tournaments - maybe offer a shuttle into town as the taxi expense Vs unbelievably busy buses made it a chore - maybe just take a look at kids club process and activities - I suspect there are some improvements

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“Be careful staying here if you are looking to stay with a young family!”

Be careful staying here if you are looking to stay with young families! After a wonderful 5 day stay at the hotel our experience took a dip for the last few days when a group of young men were placed in the room next to us. Now I’ve got nothing against a group of men having a holiday, good for t... more

Be careful staying here if you are looking to stay with young families! After a wonderful 5 day stay at the hotel our experience took a dip for the last few days when a group of young men were placed in the room next to us. Now I’ve got nothing against a group of men having a holiday, good for them and they seemed like nice lads but their holiday is the opposite to ours. Loud music blaring when we were putting the kids to bed, being woken up in the middle of the night by music, shouting etc. During the day, if we were in our room we had to keep our balcony doors closed because of the constant stink of second hand smoke and blaring music. After a day of it I spoke to reception (25/4/24 at around 6:30pm) and was told we could move room but they are entitled to do what they want. My main issue is, on the website it’s ‘family friendly’ which is the main reason why we booked. My children not being able to get to sleep before 11pm isn’t family friendly, being woken up at 4am isn’t family friendly and having to keep our balcony doors closed all afternoon and evening because of blaring music and second hand smoke isn’t family friendly. The hotel is great, staff were great, food great and the location great. We had a brilliant stay for 5 days but it really dipped the last few days and glad we didn’t have to endure mores days like 6 and 7. We have been probably been really unlucky but a Club 18-30 holiday next door to our room isn’t what we expected when we booked. Be careful staying here if you are looking to stay with young families! After a wonderful 5 day stay at the hotel our experience took a dip for the last few days when a group of young men were placed in the room next to us. Now I’ve got nothing against a group of men having a holiday, good for them and they seemed like nice lads but their holiday is the opposite to ours. Loud music blaring when we were putting the kids to bed, being woken up in the middle of the night by music, shouting etc. During the day, if we were in our room we had to keep our balcony doors closed because of the constant stink of second hand smoke and blaring music. After a day of it I spoke to reception (25/4/24 at around 6:30pm) and was told we could move room (who knows who would be next to the new room) but they are entitled to do what they want and it’s unfortunate. My main issue is, on the website it’s ‘family friendly’ which is the main reason why we booked. My children not being able to get to sleep before 11pm isn’t family friendly, being woken up at 4am isn’t family friendly and having to keep our balcony doors closed all afternoon and evening because of blaring music and second hand smoke isn’t family friendly. The hotel is great, staff were great, food great and the location great. We had a brilliant stay for 5 days but it really dipped the last few days and glad we didn’t have to endure mores days like 6 and 7. We have been probably been really unlucky but a Club 18-30 holiday next door to our room isn’t what we expected when we booked.

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