Aptos. Sa Mirada

“Great locationl, great apartments”

This hotel is located in a great part of the island (north east) and allowed us to see parts of the island that were out of reach to us on other stays further along the island. The apartments are no more than a 3*, but that’s what we booked and so not disappointed. There was no kettle in the room... more

This hotel is located in a great part of the island (north east) and allowed us to see parts of the island that were out of reach to us on other stays further along the island. The apartments are no more than a 3*, but that’s what we booked and so not disappointed. There was no kettle in the room when we arrived, but an enquiry at reception soon rectified that and a kettle was already in the room when we returned. Reception and hotel staff all pleasant and friendly. Air con as other reviews only in living room, but definitely cools the whole apartment. Kitchenette allows for decent self catering. Shower decent, just make sure not to turn the boiler off in the bathroom (switch with light) or it’ll be cold. Balcony was opposite other apartments, probs 25 metres, but we didn’t find this an issue and if you do, you can place you towels on your balcony to allow more privacy. There are curtains to block view into your living room also. The shutters on the bedrooms are great for blocking the light at night. First night we heard furniture above us, like chairs being moved, but didn’t hear it again for the rest of the holiday and there’s was defo someone above us. Pool good size, very clean, has a bar serving drinks only (sister hotel Paraiso has a snack bar). Plenty of sun beds and the views from the pool terrace were to die for. All in all great self catering apartments, would defo stay here again

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“Good place to stay”

We stayed for 7 nights and were really pleased with it. We had previously stayed at their sister hotel so we knew exactly what to expect. We were greeted with a friendly receptionist on arrival. Our room was clean and spacious, it is basic but it had everything we needed for our stay. We spent a ... more

We stayed for 7 nights and were really pleased with it. We had previously stayed at their sister hotel so we knew exactly what to expect. We were greeted with a friendly receptionist on arrival. Our room was clean and spacious, it is basic but it had everything we needed for our stay. We spent a lot of time by the pool which had beautiful views. Would recommend.

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“Sa Mirada”

Excellent location for all that Arenal d'en castell has to offer, only 5 minute walk to beach and resort centre. Apartment basic but clean, could do with an update but that being said was fine for our family of 4. Staff really friendly and helpful and only a 2 minute stroll to sister hotel with m... more

Excellent location for all that Arenal d'en castell has to offer, only 5 minute walk to beach and resort centre. Apartment basic but clean, could do with an update but that being said was fine for our family of 4. Staff really friendly and helpful and only a 2 minute stroll to sister hotel with more amenities. Swimming pool and surrounding area were excellent and we always managed to get sunbeds no matter what time of day. Snack bar was very welcome with a wide selection of drinks,however the food/snack menu was poor with only toasted sandwiches and fries available for our 10 day stay, if that is all available then don't put all the other snacks on the menu! Would definately stay here again though as definately more positive points than little annoyances.

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“Dated and tired”

The San Mirada isn't great. It's the poor relative of the other Seth hotel in Arenal d'en Castell. Here's the reasons: We arrived in extreme heat and the air condition didn't work. 1st the batteries to operated it had run out (a trip to reception) and then again when the batteries were replaced... more

The San Mirada isn't great. It's the poor relative of the other Seth hotel in Arenal d'en Castell. Here's the reasons: We arrived in extreme heat and the air condition didn't work. 1st the batteries to operated it had run out (a trip to reception) and then again when the batteries were replaced, it still didn't work and it was like a sauna in our room as the gas had run out (another trip to reception to sort). This should have been tested before we arrived!!!! Basic customer service!!!! The next thing to go wrong was the flush on our loo - 2 trips to reception and they still didn't fix it. When have a young child you obviously have to stay in when they are in bed. The blue couch they put in the room was excruciating uncomfortable so we could sit in and enjoy a quiet drink together so had to sit on our bed. The maids came to clean the room twice in 10 days! They did clean the apartment but the bathroom had engraved filth including human hair, unmentionable stains and squashed mosquitos with blood stains left on the walls from a previous resident. The main door lock had been put upside down. The fridge was rusty and and very noisy. There was a safe but no key was left. The signs on the apartment were incorrect. When we arrived, we went right to the top of complex to find room 612 and then realised that they'd put the wrong numbers on the front of our apartment and had to come all the way back with three cases and hand luggage. The reception area is only open during office hours which is no use for guest needing to use it outside this time. The bar area by the pool is awful and closes at 6pm prompt. The girl running can't be bothered being there and it shows but she does inflict her awful music taste by playing with new r and b music all singing with a voice box constantly being played. Choose something most guests will like not 18 year old only doing the job before going to uni. The restaurant is closed permanently and blinds permanently down. If you want to use the sister Seth hotel you can walk a good 10 mins to do so (not fine) One good thing about this hotel was the view from the apartment-great sea views and pool area is good too but not enough sun umbrellas to go around for the amount of sun loungers there. Basic really! I wouldn't stay here again as this hotel is 2 stars not as Tui rate it as 3 stars. It needs some serious attention to bring it up to even 3 star standards. Quite poor really and not a Tui rep in site during you stay to air your feedback.

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