The Ritz-Carlton Tenerife, Abama

“Definitely stay in one of the villas as you are then a member of the villa club which is well worth it for adults”

Beautiful hotel it has changed since we last went. Stayed in one of the villa rooms which was large and comfortable. They have obviously done up the rooms but sadly left a rug under the bed which surrounded the bed which was cream hard on the feet and dirty. Beautiful pools which the villas have ... more

Beautiful hotel it has changed since we last went. Stayed in one of the villa rooms which was large and comfortable. They have obviously done up the rooms but sadly left a rug under the bed which surrounded the bed which was cream hard on the feet and dirty. Beautiful pools which the villas have access too. Nowhere to hang your wet swimming wear outside on the balcony needed a small wall rack. Sadly attacked by black flies which bite. The hotel is surrounded by banana plants which had been sprayed. The flies bite my poor husband is covered with very itchy bites. It’s not the hotels fault but be aware! I doubt I will go back unless I hear the fly situation is sorted it did spoil our holiday. Staff were amazing polite and helpful. Very good restaurant s but recommend booking as we could get into some of the restaurants.

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“Fine resort for three generations”

We stayed at the hotel for a week, and will recommend the place for families with small children. Very service minded and friendly personnel - one outstanding employee was Ruth in the restaurant! Nice swimmingpools and a fine private beach with half-hourly train service. Excellent restaurants, of... more

We stayed at the hotel for a week, and will recommend the place for families with small children. Very service minded and friendly personnel - one outstanding employee was Ruth in the restaurant! Nice swimmingpools and a fine private beach with half-hourly train service. Excellent restaurants, of which El Mirador with a fantastic view over the ocean. Overall rating 4 in stead of 5 due to slow check-in at arrival, and somewhat deceiving halfboard construction where we had to add significantly to the prepaid dinner in order to get a full meal

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“This Ritz needs to improve”

The resort was nice. Great views and a lovely spa. Most of the staff was lovely as well. There were some major problems. Flies everywhere! By the pool, near the food it was not good. Why wouldn’t the hotel spray daily some repellant? It was terrible. Non enjoyable for most of the time since poo... more

The resort was nice. Great views and a lovely spa. Most of the staff was lovely as well. There were some major problems. Flies everywhere! By the pool, near the food it was not good. Why wouldn’t the hotel spray daily some repellant? It was terrible. Non enjoyable for most of the time since pool time was key for this trip. Lastly - the service needs to improve. They were slow at times and missed the drink orders. They need more staff.

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“Flies, flies, flies….and a huge private function”

Not the hotel’s fault but it was plagued by black biting flies during our stay. Staff mentioned the neighbouring banana plantations as a factor. One staff member said her friend was in hospital with an infected bite. They seem to be attracted to some people more than others - my husband was ver... more

Not the hotel’s fault but it was plagued by black biting flies during our stay. Staff mentioned the neighbouring banana plantations as a factor. One staff member said her friend was in hospital with an infected bite. They seem to be attracted to some people more than others - my husband was very badly affected and left looking like he had a bad dose of chicken pox - every inch of his body was covered in bites, despite using so much inspect repellant we had to take a taxi to the pharmacy to buy more (the hotel gift shop having run out!) They can even bite through clothing. There are citronella candles in the restaurants but not enough for every table. As a result we won’t risk returning as it severely impacted our holiday. The second issue was that the hotel was largely taken over for several days by a huge private convention which meant on their first night the hotel bar was totally rammed with nowhere to sit. We tried to buy drinks but were turned away and told “they weren’t included” because the staff, who all seemed very stressed by the chaos, thought we were part of the group who clearly had a package deal. The next day the main hotel pool was closed to anyone not in the group as they were enjoying a lavish pool party with inflatables, balloons and a buffet. The night after that the hotel bar was closed to anyone not in the group. We stayed in a villa and for the first couple of days we enjoyed delicious snacks served by the villa pool (spring rolls, mini hamburgers, cakes), but the day before and during the convention the kitchen was clearly too busy preparing their buffets and the quality of our food dropped off a cliff. Instead we were offered ice pops, mini lollies and apples proffered from a big plastic crate. The hotel obviously take a commercial decision to accept the large group functions on the basis it is worth giving a few complimentary drinks to fob off the other guests who are inconvenienced. It is very obvious where the hotels priority lies during these events and it certainly wasn’t with us.

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