Hotel Las Águilas Tenerife Affiliated By Meliá

“A great experience in a unique setting”

A wonderful hotel in a unique hilltop setting. Overlooking Porto de la Cruz the views are to die for. With extensive grounds and great facilities. The staff are rightly proud of this gem. There is a shuttle bus to town and trips to the National Park and mount Tiede. Loro Parque is also close. … more

A wonderful hotel in a unique hilltop setting. Overlooking Porto de la Cruz the views are to die for. With extensive grounds and great facilities. The staff are rightly proud of this gem. There is a shuttle bus to town and trips to the National Park and mount Tiede. Loro Parque is also close. There is obviously a rolling program of renovation for the building : some of the rooms have not been renewed yet so a bit tired. Nevertheless we had one of the suites which was great for the family Spotlessly clean Dining was great lots of choice and themed evenings. Children's entertainment was also good

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“Pleasant stay”

Lovely hotel with welcoming staff. Enjoyed the adults only area with our son who was 16 and didn’t want to be involved with the kids activities. Played tennis and giant chess. Room cleaned every day and rooms met all needs- would have been useful to have some utensils as we were half board with a… more

Lovely hotel with welcoming staff. Enjoyed the adults only area with our son who was 16 and didn’t want to be involved with the kids activities. Played tennis and giant chess. Room cleaned every day and rooms met all needs- would have been useful to have some utensils as we were half board with a kitchen and no items to make a sandwich. The only let down was the food. We were half board and felt very repetitive each night. I stopped eating chicken from the second day in after finding raw chicken. The chef just took my plate off me and walked away, did not check what was on the buffet area. My confidence was lost from that point. I would advise staying bed and breakfast - no issues there. Taxis were cheap and you have the free shuttle. We did walk up and down the hill but in the heat wouldn’t be something I’d do everyday!

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“Lovely hotel - needs improvement”

A lovely hotel with a few areas that could be improved We had a nice stay at Hotel Aquailias and overall found it to be a clean, comfortable and well-located hotel. There were plenty of positives. Our cleaner was fantastic, the beds were comfortable and the hotel was generally very clean. The rec… more

A lovely hotel with a few areas that could be improved We had a nice stay at Hotel Aquailias and overall found it to be a clean, comfortable and well-located hotel. There were plenty of positives. Our cleaner was fantastic, the beds were comfortable and the hotel was generally very clean. The reception staff were friendly and helpful, and it was particularly useful having someone who spoke both fluent Spanish and English. We also really enjoyed seeing the turtles around the accommodation and the views from the hotel were lovely. The hotel has two pools, including an adults-only pool, which was a great idea. The waterfall around the adults-only pool was also a lovely feature. Unfortunately, the adults-only rule wasn’t really enforced until the final day of our stay, so there were children using the pool throughout most of our holiday. The pool bar also only appeared to be open once during our week, which was disappointing. The location is good if you have a hire car. Lidl, Hiper Dino and a shopping complex are around five minutes away, while Loro Parque and the beach are around 10 minutes away by car. Parking is available, although it does fill up quickly. Our main disappointment was the food. We were glad we hadn’t booked all-inclusive as we decided to eat at the hotel one evening for €17 each with the hotel discount. Unfortunately, the food was quite limited and, more importantly, was cold. We also had an issue with the snack bar. We had previously been allowed to pay for food there, but when we tried again on our final day, we were told it was only available to all-inclusive guests. There was also a fly around the food at the time, which wasn’t particularly appealing. The hotel could also benefit from some updated décor. Our TV English channels were not working. Our particular room didn’t get direct sunlight, meaning we struggled to dry clothes towards the end of the day. One other thing worth mentioning is the hill leading up and down to the hotel. It is quite steep and wasn’t something we were expecting from the booking information. I do think some form of barrier or blocks on the downhill side would make it feel safer. There was also an occasion where a staffy dog came onto the poolside. For people who are nervous/scared of dogs like myself, this was uncomfortable. Overall, we enjoyed our stay and there are definitely things we liked about the hotel, particularly the cleanliness, staff, pools, views and location. However, the food, inconsistent pool rules and a few other issues prevented us from giving it a higher rating.

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“No sunshine”

Only 2 days in but regretting it. The hotel rooms are big enough although a bit dated, air con is noisy but able to sleep through it. The food isn't the best, so far breakfast is good. Drinks are decent, staff are super nice and the entertainment is ok. I knew you might have the low cloud cover but… more

Only 2 days in but regretting it. The hotel rooms are big enough although a bit dated, air con is noisy but able to sleep through it. The food isn't the best, so far breakfast is good. Drinks are decent, staff are super nice and the entertainment is ok. I knew you might have the low cloud cover but so far its been consistent. If your looking for sunshine don't come here as there isnt any, go to the south or somewhere else for your holiday. I wont come back to the north, wasted £2500 and feel really sad. And don't check the weather forecast and think oh its says sunny all week and think it will be trust me, 2 days in and nothing but clouds. Would have been better staying at home, at least the weather forecast is accurate. Expectation vs reality, its been cloudy all day. Wish I was rich as I would leave and go somewhere else, so depressed.

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