Cullera Holiday Hotel

“Less than expected”

Overall, this was an average experience at best and did not live up to the expectations we had of a 4-star hotel. We do not have much experience with hotels in Spain, so we are unsure if this was typical quality for this price-class there or not. We live in Sweden and are accustomed to a higher ove… more

Overall, this was an average experience at best and did not live up to the expectations we had of a 4-star hotel. We do not have much experience with hotels in Spain, so we are unsure if this was typical quality for this price-class there or not. We live in Sweden and are accustomed to a higher overall quality for the same price class here. Positives: -Great location, 5-minute walk to a beautiful beach -The pool area was nice and child-friendly with lovely views and plenty of shade. -The hotel staff was very friendly and did their best to be helpful, but if you do not speak Spanish, Cullera is a difficult place to visit due to the fact that very few speak English. There were a couple of hotel receptionists that spoke good English, but otherwise we had a lot of trouble communicating with hotel staff and others in Cullera. Negatives: - The most disappointing part of our stay was the food. We had pre-booked breakfast and dinner during our stay and were very sad to find the quality of food below average. Lots of processed foods, most food on buffet lacked flavor and was room temp. Many dishes were labeled incorrectly (for ex. sausage labeled as artichokes, etc.) causing a lot of problems for those with allergies. In addition, all of the deserts and most of the "kids" dishes were listed as containing nuts. For ex., the pizza and chicken nuggets were labeled as containing nuts. Since the staff didn't speak English we weren't able to get clarification about this. Our son is allergic to nuts and was limited to mostly bread and cheese every breakfast and dinner the entire stay. - Door to balcony in hotel room was broken on arrival. Took two days to fix so we were unable to use the balcony during the first part of our stay. -No shampoo, conditioner or blankets were supplied in the rooms. When we asked for these at the reception, we were told that we would have to wait for the cleaner to deliver them. When the cleaner didn't deliver shampoo or conditioner, we were finally able to get it from reception a day later. One of the blankets that we finally got was later removed from the room by a cleaner for some reason. -Toilet paper ran out in one room, had to wait for later delivery, rather than be given a roll at reception. So, unable to use bathroom in room until cleaner came. - The safes in both rooms were not working on arrival. Fixed later that day. - The cleaner left one of our rooms unlocked (door ajar) after cleaning one day (we discovered this when we returned in the evening). - The bathrooms need maintenance. The sink drain in one of our rooms was clogged (very slow draining so the sink filled with water when washing hands or brushing teeth). There was also a hole in the ceiling above the shower. -Rooms very simple with no pictures, etc. Not a problem, but feels more like a motel than the price class it's in.

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“Cullera Holiday”

Nice looking and smells great, room space was big. We had a junior suite with partial sea view. When we checked in, the toilet flush had a problem, and the safe didn't work, but the safe was rectified very quickly. The flush constantly ran water in the bowl and was very annoying for the 4 nights. T… more

Nice looking and smells great, room space was big. We had a junior suite with partial sea view. When we checked in, the toilet flush had a problem, and the safe didn't work, but the safe was rectified very quickly. The flush constantly ran water in the bowl and was very annoying for the 4 nights. The shower leaked water, and the maid cleaned the room one day and left a bin against a falling tile in the bathroom. The pool was dirty and very cold, we could see a greesy film on the top of the pool water so we didn't use it. The hot breakfast was awful as everything was cold and had to be heated up in the microwave. The crusty bread was stale everyday. There was other cold stuff to eat like ham, cheese and cakes which was ok. The carpark spaces are very small and costs €12 a night. Apart from that the beach was 5 minutes walk away and very clean and nice.

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