Estimar Marina Farnals

“Looks Great, Falls Short on Hospitality”

The hotel has some strong positives, particularly the cleanliness, which is truly 5-star standard. The rooms are stunning, the breakfast selection is excellent, and the staff are friendly and clearly work hard despite some language barriers, as English proficiency is limited among some team members… more

The hotel has some strong positives, particularly the cleanliness, which is truly 5-star standard. The rooms are stunning, the breakfast selection is excellent, and the staff are friendly and clearly work hard despite some language barriers, as English proficiency is limited among some team members. Unfortunately, several aspects of the experience were disappointing. The food options are quite limited, especially for vegetarians. There is also very little flexibility when it comes to dining—for example, if you order a salad from the pool area, you are required to eat it there rather than elsewhere in the hotel. The roof top bar only services drinks not food but was closed but had incredible views. Dinner service was often disorganised. On one occasion, staff were openly arguing in Spanish about which table a dish belonged to, which did not create a professional atmosphere. There also appeared to be a lack of visible management support, leaving staff to do their best in challenging situations. The hotel’s rigid approach to rules was frustrating. For example, I was unable to obtain two towels for myself and my partner because I had only been issued one towel ticket. However, I later discovered that multiple towels could be collected from the lifeguard station without any ticket at all, which seemed inconsistent. The hotel itself is modern, stylish, and lively, with the beach directly in front of the property. However, it is located in an area that feels somewhat run-down. Overall, while the hotel has some excellent features, the lack of flexibility, inconsistent service, and operational issues outweighed the positives for me. I would not return and would not recommend it to others.

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“Disappointing and would not recommend”

Let’s start with the positives Good pool and beds without trying to find a sun lounger Good breakfast with cava Beachfront with sandy beach There is a shuttle bus into Valencia that you need to book at reception However the location is poor Nothing was open Even the sky bar in the hotel only… more

Let’s start with the positives Good pool and beds without trying to find a sun lounger Good breakfast with cava Beachfront with sandy beach There is a shuttle bus into Valencia that you need to book at reception However the location is poor Nothing was open Even the sky bar in the hotel only opened Friday and Saturday and closed early at 8pm There are too many rules and the staff in general were abrupt and unhelpful You had to take any drink to your room after 11pm No facilities open due to the hotel being in a residential area and police patrolling Food in the restaurant was average to poor I was surprised to see group bookings for this hotel as they all needed to go to Valencia for any night life - maybe because it’s cheaper than staying in town Very disappointed

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“Beautiful property but we felt a little let down”

A short journey from Valencia, this hotel is ideally located by a large public beach and surrounded by bars, restaurants, and convenient shops and supermarkets. Recently refurbished, the property is immaculately clean, with a great atmosphere. The rooms are modern and thoughtfully designed, featuri… more

A short journey from Valencia, this hotel is ideally located by a large public beach and surrounded by bars, restaurants, and convenient shops and supermarkets. Recently refurbished, the property is immaculately clean, with a great atmosphere. The rooms are modern and thoughtfully designed, featuring nice touches such as quality toiletries, sun hats, QR code biscuits, and a complimentary minibar. Where the hotel falls short, however, is in its service. When you create lobby areas, bars, and restaurants with such a high-end feel, the basics must be executed well. Unfortunately, that wasn’t the case during my stay. Waiting 10 minutes at the podium to be seated with a reservation for dinner, then a further almost 20 minutes at the table without any service, and having to ask two different staff members four times for something as simple as sparkling water is not acceptable. Similarly, asking for a white Rioja and being met with laughter and told that no such wine exists was both surprising and disappointing. Maybe a one-off but then, on another occasion, we sat in the bar’s terrace area in the sun for 15 minutes waiting to order, only for staff to stand next to us and put up the umbrellas without acknowledging us. We left. Whilst lying by the pool we ordered a coffee, 25 minutes later we had to chase it up again- it was forgotten. Of course, we were on holiday and of course, appreciate the relaxed approach and cultural nuances to service but this is either a 4 star international hotel, or not. Overall, while the “hard product” is excellent, the service falls significantly short. There’s a mismatch between the aesthetic and the standard. It’s a shame, as the hotel is clearly beautiful and well-invested in, but the lack of hospitality made us feel unwelcome, and ultimately, with so many competitors available, I wouldn’t return.

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