Sheraton Samui Resort

“Fabulous property & Hospitality”

We stayed at this marvellous property for 5 nights. The staff are so welcoming, friendly and helpful and they really ensure that you have a comfortable pleasant stay. They also offer a glorious breakfast Their pool and beach facilities are indeed relaxing. A special mention regarding the front desk… more

We stayed at this marvellous property for 5 nights. The staff are so welcoming, friendly and helpful and they really ensure that you have a comfortable pleasant stay. They also offer a glorious breakfast Their pool and beach facilities are indeed relaxing. A special mention regarding the front desk. Krishayanin, the duty manager went out of her way to accomodate us due to a misunderstanding in our booking. To be commended. Definitely a place to return to!

less

“Old but super friendly”

In desparate need of refurbishment and upgrade. Rooms, bathrooms, restaurants and public areas all worn, torn and dawdy looking. Beach pool not even fully filled at this time. However Thai food at Long Talay wonderful, buffet breakfast excellent and drinks at Blue Monkey bar all great. The Thai Sta… more

In desparate need of refurbishment and upgrade. Rooms, bathrooms, restaurants and public areas all worn, torn and dawdy looking. Beach pool not even fully filled at this time. However Thai food at Long Talay wonderful, buffet breakfast excellent and drinks at Blue Monkey bar all great. The Thai Staff make the place, special mentions to Exec Chef Coco, asst Chef Gak, Mr.Chamni on Bakery & Pastry plus Khun Kittipit on egg station. Special thanks also to Khun Preecha- F&B Manager, Ms Sawitree top waitress and 'temple tour advisor' and lovely Ms Kanungnit on  breakfast reception.

less

“Excellent location and staff.”

We had a fantastic stay at this hotel and can't praise the staff enough. The beachside location is great, there are plenty of restaurants nearby and we loved the quiet top pool. The only constructive suggestion that I could make is that the food selection was fantastic, but sometimes it wasn't hot … more

We had a fantastic stay at this hotel and can't praise the staff enough. The beachside location is great, there are plenty of restaurants nearby and we loved the quiet top pool. The only constructive suggestion that I could make is that the food selection was fantastic, but sometimes it wasn't hot enough when we had breakfast. I would highly recommend this hotel.

less

“Desperate need of Renovation”

Negative • We had a spa booked, when our massage started there was a small child crying hysterically next room to ours. Small children perhaps under 8 years should not be allowed in spa therapy rooms while parents are getting a massage disturbing other guests. • Spa therapists who are not feeling w… more

Negative • We had a spa booked, when our massage started there was a small child crying hysterically next room to ours. Small children perhaps under 8 years should not be allowed in spa therapy rooms while parents are getting a massage disturbing other guests. • Spa therapists who are not feeling well should stay home and not be massaging guests wearing a mask, with runny nose. • One of the days at lunchtime at Blue Monkey no staff to be seen anywhere, guests sitting at tables for a while, nobody coming around with a menu, guests asking to see a menu. There were 3 staff standing around doing nothing on their mobiles in Long Talay restaurant and not 1 table with guests in Long Talay restaurant. • Beach chairs uncomfortable, they don’t have cushions. • Beach boys sitting on white wall doing nothing, no towels available in shelve slots. I stepped into child care centre looking for laundry bags on the floor I opened one to get a clean beach towel myself. • If hotel is renovating in the near future, please consider moving spa to a more quieter area of the hotel. Currently there are rooms above, hearing furniture being dragged while getting a massage isn’t ideal. • When hotel was The Imperial there used to be an outdoor massage area next to beach, where the child care centre is. Please consider bringing it back it was fabulous. Sheraton losing business to the Thai Massage on the beach towards New Star. It would be nice again to have the option of having a massage by the beach, rather than having a massage in air conditioning as the only option. • Hotel rooms, and restaurants are in need of desperate renovations. They are outdated. • At breakfast, a staff member cleaning table next to our table happily spraying all over the place sending spray to our table, my husband was eating a plate of fresh fruit in which we ended up leaving it behind as it would’ve been contaminated with cleaning spray. • We understand gardener needs to do his job and it is a big property to maintain, but does he have to be sweeping outside right same time as we’re eating and having our breakfast. • We ordered fish tacos, it came with huge thick pieces of fish tasted terrible. A fresh fillet of fish hand crumbed and placed inside these tacos would’ve been much better and tastier. Positive • Lunch at Blue Monkey is good. Thai food is excellent. Service is fast and efficient. Sukit and Pim are wonderful staff, a pleasure to have them each day serve us. • Pim at front reception is also wonderful. • Buggy service at Sheraton is excellent, a big Thank you to all the buggy drivers they are doing a great job. Especially Teerapan who we’ve known for many years. • Spa treatments and experience is excellent, a special Thank You to Fah, Nut and Kat. • Thank you to the beach boys, especially Sumet for looking after us each day. • Staff at breakfast are excellent and very hard working. Thank you goes out to Savitari and Jitima. • Great to see manager Preecha helping out at breakfast and lunchtime, he is very hands on and supports his staff. • Beach Umbrellas are excellent, they provide excellent coverage from the sun and good size. • Love the treats that come around now and again on the beach complimentary watermelon, or finger food.

less