Phuket Emerald Beach Resort

“Lovely Family Stay”

We stayed at the Phuket Emerald Beach hotel for a week in April 2026 with our children (9, 10 & 14). The hotel was excellent and great for families. Rooms – The room was excellent. Extremely clean and spacious. Lovely balcony (all balconies overlook the pool). New towels and new pool towels were … more

We stayed at the Phuket Emerald Beach hotel for a week in April 2026 with our children (9, 10 & 14). The hotel was excellent and great for families. Rooms – The room was excellent. Extremely clean and spacious. Lovely balcony (all balconies overlook the pool). New towels and new pool towels were provided every day in the room. We had a minor issue with the shower not draining – this was reported and it got sorted, not immediately but within a few days. I would have chased it up sooner but we also had a lovely bath with a shower attached so it wasn’t urgent. I found the bed pretty comfy-I suffer from a bad back and I was perfectly comfortable. Pool – Lots of different pool areas. The kids loved the 2 bigger slides and spent lots of time going down them. The pool attendants were great with the children. The only thing the hotel is missing is a larger pool area where you can have ball games/inflatables etc, all the pools were fairly small/narrow. There wasn’t anywhere to swim properly although this wasn’t an issue for us. We weren’t sure when we went, from looking at the photos, but you are allowed in the pool areas where the swim up rooms were, they are not reserved for those rooms only. There was a slightly deeper swim up pool towards the rear of the property where the kids found it easier to play. There were always plenty of sunloungers although we only normally used one to put all our stuff on, but it looked like there were always some available. The cave bar was lovely, we had daily drinks and ice-cream here-really friendly staff. Hotel – The hotel reception was lovely, as was the sky bar, which is located on the roof of the property. We had a drink up there most nights after we had been out for dinner. Beautiful view and never busy. The hotel in general didn’t seem very busy – not sure what capacity it was at, but it never seemed overly busy which was nice. Location – the location was great for us. Karon is a very touristy area but great for families. You are on the main beach road so although the hotel is set back from the road you are directly on the main strip. There is a 7/11 pretty much next door which was handy. There are loads of restaurants, shops, market stalls, food stalls, massage parlours along the main beach road and round the corner on Patak Road. The beach was also nice, although we only visited once as the kids weren’t keen on swimming due to worries about jellyfish! There are plenty of tuk tuks waiting on the road outside if using those rather than Grab/Bolt etc. It is also a good location for trips – not too far from the Big Buddha and Hidden Forest Elephant Sanctuary. Food – The hotel breakfast was very nice. Plenty of options-fresh fruit, an egg station, meats, pastries, curries & rice etc and we never struggled to get a table for the 5 of us. We ate lunch a few times at the hotel which was also very nice. The hotel held various events such as a foam party for kids, buffet for Songkran etc. They also had underwater scooters for hire. The only negative we have about the hotel was on check out we were charged for 2 x cans of drinks from the mini bar and a missing laundry bag. We hadn’t used/taken these, and they must have been missing on arrival (but we didn’t know to check items on arrival). We were left with no choice but to pay for these which was about £10 in total as we couldn’t prove we didn’t take them, so I would recommend ensuring you know what is supposed to be in the room on arrival and taking photos and alerting staff if something isn’t present. As others have said I do feel it is more a 4* than a 5* hotel but that is not meant as a negative.

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“Multi-Generational Family Trip!!”

Phuket Emerald Beach Resort is approximately 1 hour and 15 minutes from Phuket International Airport. My family (with children aged 9 and 12) and I stayed for 9 nights in a Grand Family Pool View Room, which consists of interconnecting rooms. The layout provided plenty of space for our family and m… more

Phuket Emerald Beach Resort is approximately 1 hour and 15 minutes from Phuket International Airport. My family (with children aged 9 and 12) and I stayed for 9 nights in a Grand Family Pool View Room, which consists of interconnecting rooms. The layout provided plenty of space for our family and made for a very comfortable stay. Check-in was smooth overall. As expected, we were required to present our passports, but we were also asked to provide our booking confirmation email. This seemed a little unnecessary, as we assumed our reservation could be located using our passport details. The lobby makes a great first impression with its beautiful entrance. However, one downside is that there is no lift to the lobby level. My parents travelled with us, and the number of stairs made access difficult for them. Improved accessibility would be a welcome addition for older guests or those with mobility challenges. The gym is quite small and has a limited range of equipment. The free weights only go up to 10kg, so increasing these to at least 15kg would make the facility more useful for guests wanting a more complete workout. The resort is particularly well suited to families with young children. The pools are designed with kids in mind and are fantastic for family fun. Adults looking for larger swimming areas may find them a little limited, as much of the pool surrounds the ground-floor pool access rooms. There are two on-site restaurants offering a good variety of food. We ate there most days and enjoyed the meals, with generous serving sizes throughout our stay. The resort also offers a 20% dining discount after dining three times and spending more than 350 Thai Baht per visit, which is a nice incentive. One suggestion would be to introduce daily specials to add more variety for guests staying longer. The location is one of the resort's biggest strengths. It's directly across the road from the beach and within easy walking distance of 7-Eleven, cafés, massage shops, markets, and plenty of restaurants. Everything you need is close by, making it easy to enjoy the area without relying on transport. Overall, we had a wonderful stay. The staff were friendly and welcoming, the rooms were spacious and comfortable, and the location was excellent. While there are a few areas that could be improved, particularly accessibility and the gym facilities, we would happily recommend Phuket Emerald Beach Resort to families looking for a convenient and enjoyable place to stay in Karon. We hope this review helps others when planning their trip.

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