Golden Carthage Hotel Tunis

“Good hotel”

Good staff good hotel just wish pool was available. Breakfast needs more options such as toaster, scrambled eggs, hash browns etc staff dont understand english at breakfast. Hotel can order taxi for you. This hotel should have a private beach.

“Okay, but room for improvement.”

So, there are good and bad aspects to this hotel. We stayed five nights, so had a fairly in depth experience. To start with, we had booked a suite. When we booked in we were allocated a room and I kept thinking, surely this isn’t a suite. My French isn’t great, so there was a language barrier. Bu... more

So, there are good and bad aspects to this hotel. We stayed five nights, so had a fairly in depth experience. To start with, we had booked a suite. When we booked in we were allocated a room and I kept thinking, surely this isn’t a suite. My French isn’t great, so there was a language barrier. But I even showed the reception girl my booking and she still got it wrong. After the second night, I asked again at reception and it turned out that there had been a mistake. They upgraded us from an ‘Executive’ room to a junior suite. That’s all well and good. They did refund the difference and give us a complimentary couples massage. The massage was truly excellent. There are three restaurants. A Tunisian one serving a la carte and buffet, a really good Italian and a fantastic authentic Indian. The Indian restaurant served some of the best food we’ve had. The Italian was also great. Really lovely staff too. The Tunisian one was awful. Ambivalent, couldn’t be bothered rude staff, over priced mediocre food and very busy. The outdoor pool was a godsend, and we used it every day. It’s a full sized pool and wasn’t usually too busy. Loved it, and spent a lot of time swimming and sunbathing. Really nice pool boy too. As we had a suite we had unlimited access to the VIP lounge. Nibbles and drinks on tap and again lovely staff. That was great too. Our second room ‘Junior suite’ was really big with a lovely sitting room, great bathroom and usefully, two toilets. However, there was an awful smell in there, that just wouldn’t go away. Overall, I wouldn’t go back. Considering we booked one of the best rooms in a five star hotel, attention to detail and customer service could be a lot better.

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“Mixed feeling… some great and not so great”

Mixed feelings: On arrival we were greeted warmly by a wonderful man (apologises as I forgot his name). Check in was effortless and I changed money at normal exchange rate (ATMs in hotel). We enjoyed a mint tea at bar (staff lovely) and took in the entrance area - which is huge with two big ol... more

Mixed feelings: On arrival we were greeted warmly by a wonderful man (apologises as I forgot his name). Check in was effortless and I changed money at normal exchange rate (ATMs in hotel). We enjoyed a mint tea at bar (staff lovely) and took in the entrance area - which is huge with two big olive trees and piano as the central focus. •if you want to charge things to your room ensure you tell them at check in. We booked a king suite room and double checked this at checking: visually showing the booking. Yet the room given was sold as a king suite - was not! It was an executive king. It was a nice room with all the basics. Clean and comfortable. Air con good and shower works well (adjustable too your needs). Kettle; with no coffee making facilities e.g coffee. Just a little outdated and NOT the suit we booked. Two nights in we found a manger that would listen and check and was moved to a suit with apology; a refund for difference for the first two night and a couples massage was a lovely gesture. If you have a suite or executive room you gain access to VIP lounge - quiet place, good Wi-Fi and free drinks (coffee & soft drinks) and food/snacks. A nice little touch. Cleaners were fab and our room was always clean and fresh. They took their time. I do believe there was a plumping issue across hotel/Tunisa as often rooms and areas had a strong unpleasant smell. The cleaners do their best to mask this. The hotel is a little out of the way; which was fine as we wanted to relax (30-40 walk into la marsa or quick taxi ride). Taxi come quickly and stick to the price arranged. The Indian restaurant was one of the best meals I have eaten; I have visited Indian and been to many Eid celebrations. Staff were amazing; really made the visit. The Italian restaurant was equally delicious and the staff made me giggle out loud. Service was 5* - thank you. Breakfast buffet is standard set up. Lots of choice and freshly made egg or pancake choices. Very friendly staff on these counters. Pancakes were yummy. Coffee was disappointing- you can have a boiled large pre-made stuff or que for a disappointing coffee machine (only one for such a large hotel) Shop on site over price, friendly owner but I would given a miss. Cheap things over priced. I would recommend the Spa; they are currently improving the spa and gym but don’t let that put you off. My massage was well done and the lady doing so put me at ease. It was a couples massage; fully enjoyable a little bit of heaven. Thank you Pool area is large with plenty of sun lounges (need updating soon) and the most lovely pool staff: I watch how well the life guard took care of children and swimmers in pool. You can order drinks and food to your sunbed- nice touch Unfortunately: DONT bother with lunch buffets- staff seem uninterested or put out by any questions such as… can we have water with meal. Then look further put out when I asked for coffee and added additional charge on top of 75Dt per person. For this price you would expect choice. But there isn’t much as I don’t eat meat and I did check this with the Man on the restaurant desk as we check our options. However, my partners does eat meat and found it limiting. Lack of drinks being a key factor (water wasn’t offered I had to make a fuss to get some). I can only presume that what comes across as rudeness and uninterested in customers is a language barrier. I just won’t be repeating it. Overall, it’s Still an impressive hotel of vast size; with a many key wonderful staff. Don’t let the few lacking the drive or understanding in what customer service is: leaving you feeling like your unwelcome. Would I come again; this a tough one You can get better service elsewhere. After all you visit a country to meet its people and the impression this hotel gave wasn’t a good one. On holiday you want to feel special and cared for: not the impression I got. That said there were moments of fabulous customer service...

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