Sentido Phenicia

“Week in May”

Absolutely fantastic week Staff are brilliant from Karin who greets you at arrival to Mohammed who runs the beach bar and serves a mean Pinky Winky Food great and a wide choice to suit all tastes Rooms spacious and clean with extras available if needed Will definitely return if not only for the g... more

Absolutely fantastic week Staff are brilliant from Karin who greets you at arrival to Mohammed who runs the beach bar and serves a mean Pinky Winky Food great and a wide choice to suit all tastes Rooms spacious and clean with extras available if needed Will definitely return if not only for the genuine friendship received from all at the hotel Watch out for Ziggi and his Archery class 👍💙

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“Didn’t want to go home …”

Just got home after a week here and so sad to be home,even though we had two rainy days ! the hotel is lovely, the pool areas, bars, beach and entertainment rooms are all comfy and inviting, the food is good and the rooms clean and comfortable. The exceptional entertainment - shows every night ... more

Just got home after a week here and so sad to be home,even though we had two rainy days ! the hotel is lovely, the pool areas, bars, beach and entertainment rooms are all comfy and inviting, the food is good and the rooms clean and comfortable. The exceptional entertainment - shows every night apart from Monday …and staff make this hotel even better, they are friendly, always make you feel so welcome and go over and above, you’ll never be without a table or chair or drink in hand, the waiters and chefs will go out of their way to make sure you are happy, we will be back, special shout outs to Mr Mohammed who worked from dawn till dusk around the pool making sure everyone was comfortable and Elina in the entertainment team, they all work so hard and are a great team but she was very funny and a great character to have around, all of the staff were amazing. Great find.

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“Not what is advertised”

The first day we arrived we were allocated rooms with a pool view but when we went in to the room it was so dirty. The bathroom had hair in there and also hair on the bed. After a long conversation with the reception the room was changed for us which was ok but I would say this is more of a 2 st... more

The first day we arrived we were allocated rooms with a pool view but when we went in to the room it was so dirty. The bathroom had hair in there and also hair on the bed. After a long conversation with the reception the room was changed for us which was ok but I would say this is more of a 2 star property than a 4 star.. there was 10 us in our group and none of us were satisfied with the rooms. When we asked for ac to be turned on we were told that it’s off peak so no ac but the temperature was 26 degrees and was so hot in the rooms. There are 6 vegetarians in the group but the vegetarian food was disappointing. However the staff at the bar and restaurant were very good and always served with a smile. We did not get towels at the beach and when we asked we were told to pay for them.. the men at the reception were very a noxious and rude and we felt as we were discriminated against as we were a group of Indian friends and family. The lady at the spa was very rude and ignorant. Overall I would say that the holiday is a 2 star holiday.. hotel is very run down. The entertainment group was very good. The maids were very good too.

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“Going down hill”

Just back after a week at the Phencia Hotel, most of the staff are wonderful, the bar men and waiters, the bell boys(men), the cleaners. However, what is really irritating are the entertainment team, I know they have a job to do, but not trying to sell bingo or tombola tickets while having a meal... more

Just back after a week at the Phencia Hotel, most of the staff are wonderful, the bar men and waiters, the bell boys(men), the cleaners. However, what is really irritating are the entertainment team, I know they have a job to do, but not trying to sell bingo or tombola tickets while having a meal. The hotel is starting to show its age. The rooms need updating it is no longer a 4 star hotel, high 3 but not 4. The window in the gents toilet by the lobby is shattered. This was the same last year. I have said it before and will say it again. This is not an English hotel, so don't expect English food. There is something for everyone, try the food, you will be surprised how nice a lot of the food is. The quite pool has a sign no-one under 16s. However, this is not enforced. There is a kids pool by the main pool. Can't see why they have to start using the adult pool. We will be going g back to Tunisia, however going to another hotel.

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