Iliade Aqua Park Djerba

“Beautiful resort”

We arrived on 29th may and was greeted by reception. Very friendly and polite. The man on reception (didn't catch his name) was a Arsenal fan like myself and was very friendly and we had a chat about the game...(we lost but we was clearly robbed by the ref haha) We had to wait until 1pm for our roo… more

We arrived on 29th may and was greeted by reception. Very friendly and polite. The man on reception (didn't catch his name) was a Arsenal fan like myself and was very friendly and we had a chat about the game...(we lost but we was clearly robbed by the ref haha) We had to wait until 1pm for our room but was told by the staff we could go for lunch and have a drink which was great. Room was perfect for us, no stairs and staff helped with the bags we had. Pool was fantastic! Nice temperature even at 8am.in the morning, my daughter made a friend for life with the lifeguard (Maitre I think his name was). Aqua park is brilliant and there is a bar to get drinks which is great! Food is AMAZING! I have been to many all inclusive restaurants but this is by far the best food we have eaten! Everything was fresh! The local cuisine is to die for! My daughter was addicted to the freshly made pizzas! You are able to get fresh bottled water daily as many times as you like from the pool bar which is another great thing about this resort. There is a place to book excursions and there is also a photographer that comes around the pools and takes pictures that you can buy from the kiosk. Pool side entertainment was great... Especially the foam party! We had the best holiday and we don't usually go back to the same place twice but we will be booking again for next year! Thank you for the best holiday!! See you next year 🌊🏖️

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“Perfect holidays”

Really nice time I spent here with my family 2+2. Rooms nice and clean. Animator crew very friendly and communicative. Food good. Service is perfect, room services , waitress. 5/5

“Great food, great beach, but some areas to improve…”

Overall we really enjoyed our stay at Iliade. We stayed for 4 nights in May and chose the destination and hotel based on positive reviews and online research - it seemed like the perfect choice for us to have a chilled, peaceful and relaxing stay. There is not much to see or do in the immediate ar… more

Overall we really enjoyed our stay at Iliade. We stayed for 4 nights in May and chose the destination and hotel based on positive reviews and online research - it seemed like the perfect choice for us to have a chilled, peaceful and relaxing stay. There is not much to see or do in the immediate area around the hotel, so if you are looking for a relaxing stay without leaving the hotel, this can be the place for you. We had a lovely room on the ground floor which had its own chairs, table and grassy area on the terrace. Our room was really quiet and had everything we needed for our stay- including a fridge which kept our water super chilled which was important given the fantastic heat we had in May! Bathroom was lovely, spacious and beautifully decorated and our bed was comfy too (although would have preferred a double rather than two singles pushed together). We would have preferred a pair of light curtains underneath the heavy curtains to allow us to have the curtains open and still allow natural light. When getting ready in an evening for example we either had to have curtains fully closed or fully open which would have meant no privacy. The restaurant was clean and a good size to cater for so many guests, with lots of available space. The food was outstanding, varied and of high quality at breakfast, lunch and dinner. Highlight for us at breakfast were freshly cooked omelettes, and freshly cooked bambalouni- highly recommend both of these! Lunch we enjoyed in the Al fresco restaurant with a beautiful sea view. Staff here were friendly and attentive. Evening meals were fantastic too- and we have to give a special shoutout to our waiter who we sat with - Abdesslam 😊 The staff really make or break a hotel, and Abdesslam went out of his way to make us feel special and welcomed each evening- so friendly and a real credit to the hotel- thank you so much! Please can the management team pass on our positive review to him? The bar and selection of drinks was good, and a really nice touch was unique flavours of ice cream available in the afternoon. The pool looked great, and very impressive, although we didn’t use it due to how close the beach was to the hotel. Literally a matter of seconds away was the hotel’s private section of the beach. Stunning white sands and quite simply the best sea we have ever swam in- warm, crystal clear and true ‘tropical island’ vibes! There was also a beach bar meaning we had drinks available on tap all day. The territory of the hotel was lovely and picturesque, and for such a busy place, it felt calm and peaceful. The hotel also had a small selection of souvenir shops which was nice! They also sold a selection of basic products as well which meant you really didn’t need to leave the hotel. Unfortunately, a couple of areas to improve... Firstly, we heard good things about the animation during the day, although we didn’t use this as we spent our days on the beach. However, what we can say is that the evening entertainment was really poor. Although the animation team clearly work hard, and were friendly, the quality of the evening ‘shows’ was not good. For example, one evening was supposed to be ‘cabaret’ and what we watched was nowhere near a cabaret, but a series of short, slapstick sketches. Compared to other experiences in other hotels, this is an area which was not impressive. Another aspect of our trip which we need to mention was the check in experience, which was quite simply horrendous. We arrived late- around midnight- and the check in was chaotic, unorganised, slow and gave a very negative first impression of the hotel. Two other families were checking-in in front of us, and although not the hotel’s fault, they were absolutely wild and occupied the attention of the THREE members of the reception team. The staff on reception didn’t seem to have a sense of organization or personal approach which gave us a really disappointing welcome. When we finally got the attention of the reception team, we had to fill in a form, pay tourist tax and took our key- we were not explained anything about the hotel, amenities etc. which meant we had to return multiple times during our stay to ask quite basic things. Reception staff definitely require some training. For example the next day we came to ask for a card to collect towels. We were told no cards were available and to come back one hour later. One hour!? We gave it 15 minutes, asked someone else and got what we needed. The one positive thing about check in which really impressed us was that the restaurant had stayed open for us with a selection of hot food due to our late arrival - this was a really nice touch and hugely appreciated. All in all, we did have a lovely stay and if visiting Djerba again would stay at the Iliade again for a short visit! Thank you for a peaceful and relaxing stay with great food, picturesque territory and a beautiful beach!

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