Marhaba Royal Salem

“Good hotel”

Great hotel and staff. Animation team are amazing and always get everyone involved in games and dancing day and night. Will is great with connecting with all the guests kids and adults and always happy. Evening entertainment waiter Wahbi always has a smile and provides a great service. Would defini… more

Great hotel and staff. Animation team are amazing and always get everyone involved in games and dancing day and night. Will is great with connecting with all the guests kids and adults and always happy. Evening entertainment waiter Wahbi always has a smile and provides a great service. Would definitely recommend ans return.

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“Honest review”

Honest review........ First thing, sunbeds!!! get up early to reserve! We hated doing this but with 2 kids and one with a health condition it was necessary. Even though there are signs everywhere! However, no one takes any notice!! If you need beach towels get the cards from reception for 10 … more

Honest review........ First thing, sunbeds!!! get up early to reserve! We hated doing this but with 2 kids and one with a health condition it was necessary. Even though there are signs everywhere! However, no one takes any notice!! If you need beach towels get the cards from reception for 10 dinars a card. Then take the card to the towel hut and you can get clean towels everyday. Then just give your card back when you leave. We wasn't told this so hope this is helpful. Room are dated but clean. We moved rooms 3 times but reception in the end sorted out a family room for us. I did request rooms together on our booking. No kettle in rooms but I took my own. There is a hairdryer. Beds were too hard for me but the cleaning staff always made sure our room was cleaned and tidy after a day at the beach. Food is good and plentiful and all staff work very hard. My children struggled a little but always seemed to find something. Bottles of water are available from behind the bar just ask and they will gladly supply to you. Always helps to tip waiters and staff they really appreciate it. Tunisian a la carter was good but I didn't like the fish but that is just my taste. Entertainment team work hard but shows are dated and need an overhaul. No foam party and sometimes difficult to find a seat if you wanted to watch a show. Pool tables in the reception for 2 dinars but you have to wait to get on as it gets very busy. Big Ben is worth a visit good food and very reasonable. There is a supermarket near by if you turn left an walk 10 minutes down the road. We took taxis into town but just walked down the road and flagged them down and ensured we agreed a price before we got in. We also visited the Medina and made sure we covered up and had a good walk around. Overall value for money food good and we had a relaxing 2 weeks away.

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“Below standard and not 4*”

I would like to start by saying how incredible most of the staff are at this hotel, they treat you like family and can’t do enough for you - especially the waiters, cleaners, gardeners, maintenance people, concierge to name a few. A special shout out to Hamza who is the most friendliest guy you cou… more

I would like to start by saying how incredible most of the staff are at this hotel, they treat you like family and can’t do enough for you - especially the waiters, cleaners, gardeners, maintenance people, concierge to name a few. A special shout out to Hamza who is the most friendliest guy you could meet, a genuine kind heart. Unfortunately the good staff is let down by everything else. The rooms are below standard, the air con in most rooms is hit or miss and across site in restaurants I don’t think it exists, eating was a challenge in them temperatures without AC. Warm drinks as not always ice available. The pool areas are extremely dangerous and dirty, black mould around the edges of the pools, missing tiles in and around the pool. The salt pool is horrific, I had seen so many reviews but didn’t realise quite how bad it would be - my children hated it as it burnt their eyes so badly. The outdoor chlorine pools are small and get very busy because everybody hates the salt pool and by the end of the day there is no telling what is harbouring in that water! My son sadly picked up an ear infection and we had to take him to an emergency clinic.to he treated, the doctor said it was caused likely by bacteria from dirty pool water which didn’t surprise me with how dirty the pools are. That cut his holiday short by 5 days as he couldn’t go in the water again. My daughter also had a horrific D&V bug whilst there. The restaurant in the Royal is crawling with cockroaches, all over the walls, seats and seen in the plate areas under the counters. Can’t speak for the Salem restaurant as we didn’t eat there but assuming possibly the same. The sunbed situation is so corrupt and umbrellas are kept back by the lifeguards in exchange for money - people are paying good money to holiday here and should not have to pay money to keep their children shaded from the sun, terrible behaviour and the management are aware this goes on but still allow it. The lifeguards are sleezy and will try it on with whoever they can. Most reception staff are unhelpful, rude and not approachable. The easyJet rep is extremely helpful so any issues you can approach him for anything. Venturing outside of the hotel is certainly an experience, you risk your life in a taxi and I genuinely just did not feel safe in a taxi or on foot. I would like to say again how incredible most staff are here, considering how hard they work for the amount of money they work for they are some of the best I have encountered. Unfortunately due to the experience at this hotel Tunisia will be a one time visit for us as a family. Thank you to all the lovely people here, you’re amazing people and very deserving of the tips given so please do tip if you can (not for a parasol though 😡) they are so grateful for any amount you give ❤️

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“Absolutely NOT a 4 Stars Hotel”

Just to make clear before I start, this review is not in any way a reflection of the staff. All staff are hard working and helpful. This hotel is marketed as a 4 Stars, absolutely NOT, 3 Stars at best. It’s tired and dated. Pool area is dirty and urgently needs maintenance before there’s an accide… more

Just to make clear before I start, this review is not in any way a reflection of the staff. All staff are hard working and helpful. This hotel is marketed as a 4 Stars, absolutely NOT, 3 Stars at best. It’s tired and dated. Pool area is dirty and urgently needs maintenance before there’s an accident. A few pics are included. Reading reviews of this hotel, I’m shocked to be honest, most are very good, people’s standards must be extremely low. We would never return here, it’s the worst we’ve stayed in for cleanliness and comfort. Food is excellent, I must say that, restaurant is clean and well organised. Rooms are tired and outdated, beds and pillows, the most uncomfortable we’ve ever had. Sunbeds are dirty, they need a good clean. Pool area, as already mentioned needs urgent attention, loose grills around the whole pool, broken and need replacing. If you like luxury, this hotel is not the one to choose. Disappointed this year.

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