Bodrum Holiday Resort&Spa

“10/10”

Everything was perfect! 10/10 experience and one of the best holidays I’ve been on!! The entertainers were brilliant and always keep you busy Tony and Riza were the best love them they have became not just entertainers but one of our friends

“Overall good just a few issues”

Overall the hotel was good but there were a few key issues during our stay. The location was good the beach area was lovely. The spa was great value for money and a lovely atmosphere. However, the rooms are quite outdated, for example most of the lights in our room did not work. The biggest issue w… more

Overall the hotel was good but there were a few key issues during our stay. The location was good the beach area was lovely. The spa was great value for money and a lovely atmosphere. However, the rooms are quite outdated, for example most of the lights in our room did not work. The biggest issue we had was with regards to the food, as I have a dairy allergy which we notified the reception staff on arrival to which we didn’t get much response. After asking the restaurant staff I was told to look for the symbols that say milk is present in the dish and to avoid those dishes but over half the food is not labelled so options are already limited. We then discovered that some were also labelled incorrectly, luckily just before I ate some. We ended up speaking to guest relations on our second day of our stay as there were no label desserts in the evening, they proceeded to take note of my allergy and gave me a card which said in Turkish my allergy and asked for help to find something I could eat, I was also told that they would order things in and make me a pudding that I would definitely be able to eat. I proceeded to use the card that same night and was advised that I could eat the baklava, the next night I used the card and was told that there was nothing that I could eat as they all contained dairy and upon me mentioning what I was told about something being ordered in i was told that they new nothing of that and maybe tomorrow there would be something for me. We then spoke to guest relations again and they apologised as they had communicated with the chefs about my allergy they gave us a complimentary a la carte meal, the only issue with this is that they although pre warned about my allergy had not prepared for it so I was very limited on my meals and had I been paying it would not have been worth the money. But they did make me a special pudding that I could eat which was lovely, this did turn out to be the only real pudding that I could eat for the whole week as when we returned to the main buffet the next night I was once again told there was nothing I could eat again and they gave me some fruit and said they would send something up to our room later that night for my pudding which they did not do and the last night was the same again. I am very disappointed in the way my allergy was handled.

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“I probably wouldn’t return due to the awful drink situation.”

Resort is in a gorgeous, scenic, location. But there are a few things that let it down… 1. Drinks are served in paper cups as the default. You can ask for them to be in glass or plastic ones, but I don’t really understand why this wouldn’t be the default anyway. Almost everybody I saw was request… more

Resort is in a gorgeous, scenic, location. But there are a few things that let it down… 1. Drinks are served in paper cups as the default. You can ask for them to be in glass or plastic ones, but I don’t really understand why this wouldn’t be the default anyway. Almost everybody I saw was requesting NOT to be served with a paper cup. 2. Drinks were not great at all. Beers were often flat whereas cocktails were way too syrupy. It would be hard to get tipsy from these drinks. Soft drinks were flat and juices were too concentrated and quite frankly disgusting. 3. Favouritism from staff. Guests that knew the bartenders received a much better service at the bars. We were at the lobby bar one night and the table next to us had a beautifully presented cocktail, so I asked them what they had ordered. They said that it was special for them as they were leaving the following day and had grown close with the bartender. They ordered the same as me (Strawberry Kiss) but theirs was a completely different drink. 4. Food was overall okay, but very hit or miss. The hummus and bread selection were amazing though. I also liked breakfast. 5. The prices in the market are disgusting. Everything is priced in Euros and it was €10 for a packet of tampons which would’ve costed no more than £4 in the UK. It’s not just a little bit overpriced, but it’s extortionate. Despite the above, we did have a good stay here. The location makes up for some of its downfalls and it’s also worth praising the staff who were working in the main restaurant. Genuinely one of the most hard working and friendly hospitality teams I have ever seen in my life. The resort, overall, also had a relaxing feel to it. Entertainment and sales staff were never too pushy which I liked. Although I probably wouldn’t return due to the awful drink situation.

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