Batihan Beach Resort & Spa Ultra All Inclusive

“Nice hotel but sleep hard”

Totally agree with comments about the unruly students. Why on earth did the hotel not have security to control them? We were in a different block to them, but they woke us in the early hours, eating takeaways and discarding rubbish everywhere. Screaming and shouting. We spoke to several guests and … more

Totally agree with comments about the unruly students. Why on earth did the hotel not have security to control them? We were in a different block to them, but they woke us in the early hours, eating takeaways and discarding rubbish everywhere. Screaming and shouting. We spoke to several guests and they said that their complaints to reception were just shrugged off. Another moan - why put the evening entertainment, with extremely loud speakers, next to the rooms. The noise level was totally unacceptable. Tonight after a show the music was louder than ever until 11.45 p.m. Having said that the waiting staff in the restaurants and bars were extremely hard working. A variety of food, with lots of tasty stews and casseroles. Our room was nice. I wouldn't return because of the loud music and threat of students.

less

“Not great”

Not sure where to start so ill start with a few positives. The majority of the staff are lovely, especially the lifeguards and bar staff. The hotel is clean and modern and the beach is small but nice, with watersports on the doorstep. The rooms are renovated but ours was very small, as was the balc… more

Not sure where to start so ill start with a few positives. The majority of the staff are lovely, especially the lifeguards and bar staff. The hotel is clean and modern and the beach is small but nice, with watersports on the doorstep. The rooms are renovated but ours was very small, as was the balcony. No room to move around or store clothing and suitcases with 3 beds in the room. Our aircon also leaked very badly and flooded our room. It took 3 attempts to fix with, and it still had a slight leak. The food is very repetitive, there are no theme nights, no children's buffet or even pizza. Just lots of stews and rice and potatoes. The salads are nice, and there are plenty of deserts, although they aren't great either. We did really enjoy the snack bar food throughout the day, and the fresh Turkish pancakes and churros were a nice touch. The worst part of this holiday was the fact that there was a huge school trip going on, which apparently happens every year, although it is mentioned nowhere. The noise was horrendous, shouting, banging doors, loud music and throwing furniture till gone 4am. The hotel did nothing, despite saying they would send security. They also completely took over the only heated pool, so there was hardly any room for the kids. They were asking adults to get the alcohol from the bars, and just generally being a nuisance. After several unsuccessful complaints to the hotel, I contacted jet2, and finally I thought the hotel had taken our complaint seriously. They told us they would move us to a much nicer room the next day when it became available, as a small good will gesture. However, when we went to reception the next day, we were told 'well the school trip has ended now, so why do you need to move?'. They eventually showed us to a room up the corridor which was identical to ours. Why would we spend the day packing up and moving to an identical room? 4 out of 5 of our party also got diarrhea and stomach cramps whilst staying and my youngest daughter has had norovirus since returning yesterday, although i cant say for sure either of these things are down to the hotel.

less