Nirvana Mediterranean Excellence

“Wonderfull”

I had a wonderful stay at this hotel. The cleanliness was exemplary, and the service was excellent throughout my visit. The staff truly care about their guests and go out of their way to ensure that tourists are comfortable and fully satisfied. Everything was well maintained, and the overall experi… more

I had a wonderful stay at this hotel. The cleanliness was exemplary, and the service was excellent throughout my visit. The staff truly care about their guests and go out of their way to ensure that tourists are comfortable and fully satisfied. Everything was well maintained, and the overall experience exceeded my expectations. I would gladly recommend this hotel to anyone looking for a pleasant and worry-free stay.

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“Amazing experience of the nirvana mediterranean excellence”

Where do I even begin.. location of the hotel is amazing, big mountains near by, you can see Antalia from the beach.. the atmosphere is spectacular - pine trees, palm trees, greenery just makes this place special. Rooms are very good too, cleaned up, looked after. Noise levels I think have a perfe… more

Where do I even begin.. location of the hotel is amazing, big mountains near by, you can see Antalia from the beach.. the atmosphere is spectacular - pine trees, palm trees, greenery just makes this place special. Rooms are very good too, cleaned up, looked after. Noise levels I think have a perfect balance - during day time there is some music near the main pool (but I have to say, music it self could be better). Then there is a DJ, who plays near the main pool bar from 16h to 18h - very good music, very good vibes it should play a lot more I think.. services are very good too. Good bartenders, waitress, animators. Special thanks for bartender Yusuf - this guy really knows how to do proper coctails, amazing job. Another special thanks is for animator Ekrem.. without this guy, the experience wouldn't be the same.. the energy, the vibe, the friendliness.. just amazing person. You can usually find him in darts activity :) Thank you very much Ekrem for making this holiday special! In conclusion I would say, that the value of hotel is really fair, even good - amazing food, variety of daily activities, quality services. Thank you Nirvana, will be back!

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“Good resort for family holiday”

The hotel is really good for a family vacation. Cleaning staff was very helpful and friendly. Especially supervisor Gulzat and maid Elif, who helped us with everything we needed. We stayed in room 5108.

“Not a resort for English”

Our family recently stayed at Nirvana Mediterranean Excellence in Kemer, Turkey. The resort is visually impressive, with beautiful grounds, excellent entertainment, and two aquaparks, including a dedicated area for younger children. One aspect worth noting is that all of the main pools are 143cm d… more

Our family recently stayed at Nirvana Mediterranean Excellence in Kemer, Turkey. The resort is visually impressive, with beautiful grounds, excellent entertainment, and two aquaparks, including a dedicated area for younger children. One aspect worth noting is that all of the main pools are 143cm deep, with only a very small shallow section still quite deep in the largest pool for young children, families with young children may find this limiting, we did! Unfortunately, where the resort falls short is in the consistency of its service. While staff were generally pleasant, training appeared to be lacking in several areas. In the restaurants, main courses were frequently served before starters had been finished, and unfinished drinks were often removed from our table without being checked first. The cocktail service was also disappointing. Many cocktails were poorly balanced, with an excessive amount of spirit and insufficient mixer. Having worked in the drinks industry for many years, I found that the disproportionate use of alcohol often spoiled the intended flavour and quality of the drinks. There were also several issues regarding food service for children as both our grandchildren have allergies, they did try to cater for them but portions were bigger than adult portions and often the wrong items served even through we had given a menu to them that was simple to understand. They did make a sorbets for the children, but this was often served at the same time as the main course rather than afterwards which meant it was melted. They only have gluten free bread, no vegan butter is available, although they did attempt to make it, but it melted into a pool of oil. At breakfast, I ordered two coffees for my wife and myself; while my wife was at the buffet, a hot coffee was placed directly in front of our three-year-old grandson, which could easily have resulted in an accident. On another occasion, a chicken and potato dish for the children arrived sitting in extremely hot water which was disgusting, unsuitable to eat. The beach drink service was equally frustrating. On a quiet, cloudy day when the beach was almost empty, we placed drink orders twice using the QR code system. After waiting a considerable amount of time with no response, we eventually walked to the pier to collect the drinks ourselves, only to discover that staff had not noticed the orders despite there being very few guests around,as they were too busy talking and drinking Food quality throughout the resort was average rather than exceptional lots of stews and pastries, with the oil they use to cook leaving an unpleasant taste in the mouth. Breakfast omelettes, in particular, were prepared using an excessive amount of oil, which affected both the taste and presentation and very over fried. The resort also seemed to cater predominantly to Russian-speaking guests. As English-speaking visitors, we found communication difficult, with a significant number of staff unable to understand our requests, resulting in frequent misunderstandings and lots service errors. Finally, on our first night we discovered that our three-year-old grandson was able to open the bedroom door no safety lock and could open the door easy and the room unsupervised. We had to request that an additional safety catch be installed, which was done, but only when we said if he leaves the room in the middle of the night your responsible, but it was something we felt should have been considered for families travelling with young children.

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