Pine House By Werde Hotels

“Lovely staff but food was very disappointing”

I don't write reviews often but I know that families looking for a holiday during peak summer time and the amount of money this costs, I would have appreciated an honest review. We spent a lot of time researching holidays and we read many of the reviews which is one of the reasons we picked this h… more

I don't write reviews often but I know that families looking for a holiday during peak summer time and the amount of money this costs, I would have appreciated an honest review. We spent a lot of time researching holidays and we read many of the reviews which is one of the reasons we picked this hotel. We booked our holiday in May and went in Aug and since our return we've seen the reviews left by Michael W (Aug 5) and katie (Jul 2023). Both those reviews are very accurate. Pros Hotel staff are very friendly and helpful. We had a fault in our room and their maintenance guy turned up immediately to fix it. Rooms are clean, the pool area is also very clean. The staff are always walking around and clearing things away. Pool is lovely and warm and generally very quiet. Beach is very close to the hotel and had good variety of water sports. The sea was lovely and warm too. The beach bar served drinks and snacks which you could take onto the beach with you. This was the only area they had a pizza on offer but it was always a meat pizza, so if you're veggie then you couldn't have this. Rooms were fully air conditioned, cleaned every day and fridges stocked with water. They served popcorn every night which went down well with the kids (and us!). Wifi was fairly decent - get a good reception in pool area and it stretched to the beach. Cons Definitely the food - it was not great. The food was poorly labelled, my sister who is a vegetarian really struggled because there were not many options - she pretty much had salad and chips every day. Our kids struggled to find anything to eat and they are not fussy eaters at all. The breakfast was poor, they don't have the toast machine turned on so you have to turn it on and wait for it to warm up which takes a while. Their pastries consisted of dried bagels. There is no hot breakfast except for omelets or porridge. Lunch and dinner seemed to be the same, they'd swap out a couple of hot dishes and it would consist of the previous night left overs which they would just change the name of it. They would always have a potato option, rice and one tray of pasta. The meat was very poor quality and always had bones in it. Occasionally they served burgers but with no buns. They have a real issue with flies, they were all over the food and the cheese section was the worst for this - needless to say we couldn't eat that. The snack bar only has one option (sometimes two if you're lucky) this would be onion rings and chicken goujons. Other days they had a strange bread with meat on it and once they had garlic bread (we thought we'd won the lottery when they had this). In the afternoon they would have cake and biscuits. Ice cream is only available at 3pm every day and this is brought to you in a tub. If you miss this time then it's tough, you won't see the ice cream again - we didn't understand why they couldn't just have the ice cream available throughout the day or even at lunch/dinner. Slides - these were only turned on once in the morning and once in the afternoon for approx. an hour at a time. There was no lifeguard so we didn't know why the slides couldn't be on all day? When they were off, this just resulted in kids climbing up the slide - no staff to tell them not to do this. Not enough sun beds for the amount of people. We counted 68 beds and the hotel would have a capacity of 300/400 people. They have plenty of space to put more beds out so it's strange they don't use this wisely. Also, some people put in their review below there were always beds available, this is not true. Most beds were taken by 8.30am with towels. Most of the time these people never showed up so they would reserve their bed but never actually use it. We also had our towel stolen whilst we went on lunch so be careful. The entertainment team do work hard and tried their best to get people involved however this is directed mainly towards the Russians. the hotel was 70% Russian, 20% Turkish and rest were Germans and polish with only a handful of brits. This is fine with us and we don't like going to hotels over run with brits, however it did mean all the entertainment was in Russian and catered for them. The bar area was lovely but in the evening it was far too hot to sit in, we had to go to the hotel lobby most nights with the air con. They really need to have some sort of fans or air con on in the bar area. I wouldn't bother taking Turkish lira, they prefer euros or dollars. The area outside of the hotel was lovely but you are pestered a lot and they don't have prices on anything so be prepared to haggle over a tub of pringles! We went into Kemer to have a bite to eat one night, most restaurants will provide free transport to and fro. However, it's not cheap to eat out at all. Although the food was nicer than in the hotel. Overall the hotel itself was lovely but if you have paid all inclusive it's not value for money at all. If food is a big part of your holiday then this hotel is not for you.

less

“Too focussed on Eastern Europe clients”

Would rate higher if it was based on the staff and food alone but it’s certainly not a hotel for the Brits. Evening entertainment is totally focussed on the Ruski’s with absolutely no consideration for Western Europe clientele. Loud mainly Russian music is played until 11pm which sounds like it’s … more

Would rate higher if it was based on the staff and food alone but it’s certainly not a hotel for the Brits. Evening entertainment is totally focussed on the Ruski’s with absolutely no consideration for Western Europe clientele. Loud mainly Russian music is played until 11pm which sounds like it’s in your room. Don’t consider it if you want an early night. The guy on reception is it’s best asset who tries his best to satisfy any queries and questions you may have. Beds are also very hard which one would want more comfortable to at least try and get a good nights sleep after the 11pm music cut off. Food wasn’t bad at all. The Chef certainly did his best to try and vary the tasty offerings but breakfast was mainly cereal and eggs. Again, bring British if would have been nice to have some consideration. Sorry for the average reviews guys but to get an improvement from the west you really do need to consider they’re needs. That is if you want them?

less