The Norm Oriental

“For Efe 😊”

One of the highlights of our stay was definitely Efe. From the very first day, he was incredibly kind, friendly, and always willing to help. He made us feel welcome and comfortable, and his positive energy brightened every day of our holiday. It is rare to meet someone who genuinely cares about gue… more

One of the highlights of our stay was definitely Efe. From the very first day, he was incredibly kind, friendly, and always willing to help. He made us feel welcome and comfortable, and his positive energy brightened every day of our holiday. It is rare to meet someone who genuinely cares about guests and always has a smile on his face. Efe is a real asset to the hotel, and we are very grateful for everything he did for us. Thank you, Efe, for making our vacation so special. We hope to see you again one day!

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“Wonderful holiday with room for improvement”

Our family spent ten days at The Norm Oriental Hotel, and overall we are leaving with many wonderful memories and a pleasant holiday experience. The hotel is modern, beautifully designed, well maintained, and immediately creates the impression of a premium resort. We would especially like to prai… more

Our family spent ten days at The Norm Oriental Hotel, and overall we are leaving with many wonderful memories and a pleasant holiday experience. The hotel is modern, beautifully designed, well maintained, and immediately creates the impression of a premium resort. We would especially like to praise the Lobby Bar, which became one of our favorite places during our stay. The service was consistently friendly and attentive, and the Turkish coffee was outstanding every single time. The À La Carte Restaurant also deserves special recognition. The quality of the food, the flavors, the presentation, and the service truly reflected five-star standards. The SPA facilities and massage treatments were another highlight of our stay. We would also like to compliment the animation team and the Kids Club staff. Their organizational skills, enthusiasm, and the way they managed the daily activities were excellent. They created a wonderful atmosphere for children and families throughout our holiday. The Aquapark, together with the separate children’s water park, was impressive, visually attractive, safe, and a fantastic experience for kids. The technical production of the evening entertainment was also outstanding. The stage design, lighting, LED screens, sound system, and overall installations were truly professional and created an impressive atmosphere. Unfortunately, the content of the evening shows often did not match the quality of the production. While the technical execution was excellent, many performances lacked a clear concept, creativity, or storyline that would make them truly memorable. There were, however, several areas that need improvement. Although the quality of the food in the main restaurant was good, the selection was surprisingly limited and repetitive for a hotel of this category. In addition, we experienced several organizational issues in the main restaurant. Cutlery was often missing and had to be requested, some plates were not properly cleaned, and tables occasionally remained uncleared for an extended period. Our biggest disappointment was the housekeeping service. On several occasions, basic amenities such as toilet paper were not replaced, even when it was obvious that the roll had been completely used. We also had to request a simple ashtray repeatedly over several days despite informing both reception and housekeeping staff. These are basic services that should operate seamlessly in a five-star hotel. Despite these shortcomings, we leave with many wonderful memories. The atmosphere of the hotel is relaxing, the public areas are beautiful, most of the staff are friendly and welcoming, and we especially enjoyed the lovely cats living around the property, which add a unique charm to the resort. If the hotel improves its housekeeping standards, restaurant organization, food variety, and the creative quality of the evening entertainment, The Norm Oriental has every opportunity to become one of the finest five-star resorts in the region. Thank you for the memorable stay.

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