Mukarnas Spa & Resort

“Family”

What an experience once again this is our second time here and it's absolutely amazing..... the staff can't do enough for you!! I don't think i'll go to another place in Turkey now if I'm honest! Huge shout out to all of the bar, resturant (Kadir couldn't do enough for us each evening he went the e… more

What an experience once again this is our second time here and it's absolutely amazing..... the staff can't do enough for you!! I don't think i'll go to another place in Turkey now if I'm honest! Huge shout out to all of the bar, resturant (Kadir couldn't do enough for us each evening he went the extra mile to find us a table of 8) and the animation team you are all superstars and it's one of the many reasons why we return!! Thank you so much for a great holiday and i'll see you all next year... (not just a holiday it feels like you are family)

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“Great place”

We had a great holiday at Mukarnas! A big thank you to the amazing reception team for their warm welcome and excellent service. The kitchen, restaurant, and bar staff were always friendly, attentive, and hardworking, providing delicious food and outstanding service throughout our stay. The animatio… more

We had a great holiday at Mukarnas! A big thank you to the amazing reception team for their warm welcome and excellent service. The kitchen, restaurant, and bar staff were always friendly, attentive, and hardworking, providing delicious food and outstanding service throughout our stay. The animation team kept everyone entertained with fun activities and great shows every day. Thank you to the entire Mukarnas team for making our vacation so special. We can’t wait to come back!

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“The best”

Our stay at Mukarnas Spa Resort was truly unforgettable. From the moment we arrived until the day we left, we felt warmly welcomed and well taken care of. A very special thank you to the reception team for their professionalism, kindness, and genuine hospitality. They were always ready to help wit… more

Our stay at Mukarnas Spa Resort was truly unforgettable. From the moment we arrived until the day we left, we felt warmly welcomed and well taken care of. A very special thank you to the reception team for their professionalism, kindness, and genuine hospitality. They were always ready to help with a smile, answered every question patiently, and made every part of our stay smooth and comfortable. We would also like to thank the bar team for their excellent service. They worked incredibly hard every day while always remaining friendly, attentive, and cheerful. The drinks were great, and the atmosphere they created made every evening even more enjoyable. The hotel itself was spotless, the rooms were comfortable, the food was delicious with plenty of variety, and the entertainment was fun for both adults and children. It is clear that every member of the staff works hard to ensure guests have a memorable holiday. Thank you to everyone at Mukarnas Spa Resort for making our vacation so special. We leave with wonderful memories and will definitely recommend this hotel to our family and friends. We are already looking forward to returning for another fantastic holiday!

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“Fantastic facilities and amazing staff, but let down by the food and some guest behaviour”

We have just returned from a 10-night stay at Mukarnas Resort, and overall we had a lovely holiday. The hotel itself has the potential to be a genuine five-star resort, thanks to its incredible facilities and wonderful staff. There is so much to do for all ages. The hotel has a huge outdoor pool, … more

We have just returned from a 10-night stay at Mukarnas Resort, and overall we had a lovely holiday. The hotel itself has the potential to be a genuine five-star resort, thanks to its incredible facilities and wonderful staff. There is so much to do for all ages. The hotel has a huge outdoor pool, an indoor pool and jacuzzi (which were a welcome escape from the 40°C+ heat), fantastic water slides, direct access to the beach with plenty of free sunbeds, multiple bars and restaurants, and entertainment throughout the day and evening. There are so many activities happening that you genuinely struggle to decide what to do each day. One of our favourite parts was the children’s area. The free fairground rides, including the teacups, were a huge hit with our children, and there are plenty of play areas to keep them entertained. A special mention has to go to the Kids Club staff. We have two autistic daughters, and every member of staff treated them with such kindness, patience and understanding. They made them feel completely welcome, and we couldn’t have asked for more. In fact, every member of staff we encountered throughout the hotel was friendly, hardworking and attentive. Unfortunately, the food was the biggest disappointment of the holiday. Our daughters have very restricted diets because they are autistic. Unlike many all-inclusive resorts we’ve visited, there wasn’t a reliable selection of simple children’s foods such as chicken nuggets available throughout the day. Most meals consisted of chips and melon for them, and we ended up buying additional food from local shops so they had enough safe foods to eat. I’m also coeliac, and the gluten-free options were extremely poor. There was very little choice, and most of my holiday meals consisted of chips and fruit, even with this I was reacting. There was a sign at the desk in the restaurant to speak to staff there about allergies, however I never saw a staff member there. The desserts weren’t labelled for allergens, so I couldn’t safely eat any of them apart from ice cream—which itself was only available for a short period in the afternoon rather than with evening meals. For a five-star all-inclusive hotel, I expected far better allergy awareness and gluten-free provision. We also found it frustrating that food wasn’t available all day, with meals only served during set time slots. If you missed those times, your options were quite limited. The only other negative was the behaviour of some of the Polish speaking guests. On several occasions, we witnessed belongings being moved from restaurant tables while other diners were getting food from the buffet, despite the tables clearly being occupied. We also witnessed towels being removed from sunbeds, on one occasion they put their towels over the towels of an English speaking guest who had said excuse me, but the Polish speaking guest became aggressively animated in gestures. This same polish speaking family would stand in front of our sun beds (which were poolside and not next to their poolside sunbeds) and put their food and alcohol in the floor right next to where the pool was and stand and talk in front of us blocking us walking to the pool that way and blocking sun. There is also plenty of umbrellas, however these guests removed our umbrella on several occasions. At the children’s play area, another child repeatedly pushed our daughter while no supervising adult appeared to intervene, so we had to remove her from the area. There was also smoking poolside, despite signs clearly directing to allocated areas, and lifeguards only monitor this in the area they are sat. Overall, I would absolutely recommend Mukarnas for its fantastic facilities, brilliant entertainment and outstanding staff. However, if you have coeliac disease, food allergies or children with highly restricted diets, it’s worth being aware that the dining experience may be challenging. Also challenging guests are definitely worth considering before booking as a holiday is meant to be a relaxing experience.

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